Win 7 64bit explorer still crashing!!!!

baz · 19 Jan 2015, 11:09

This is beyond silly, when are Trimble going to fix this?

I keep all job related info, reference photos, PDF's etc., inside the one folder, where I also keep the skps, of course.
I can't get at my reference material cos explorer keeps crashing if there is a skp file in there!!!

F***k'n ridiculous, its been a couple of months now and still no fix.

Please explain Tremble.(sic)

Unhappy Baz

Rich O Brien · 19 Jan 2015, 11:15

Yikes!

Wasn't there a fix by TIG for this?

Something to do with the thumbs.dll?

Rich O Brien · 19 Jan 2015, 11:17

http://sketchucation.com/forums/viewtopic.php?p=545722#p545722

I think it is this issue Dave

Dave R · 19 Jan 2015, 11:20

Thanks Rich.

I must be lucky. I've never had Windows Explorer crash when displaying the contents of folders containing SKPs. In fact it's open right now on my screen as is SketchUp.

baz · 19 Jan 2015, 11:37

Box wrote this in that post: "It sounds like it could be a graphics card issue.
I remember some time back there was an issue with thumbnails causing explorer crashes.
Try looking for ThumbsUp.dll in the sketchup directory at C:\Program Files\SketchUp\SketchUp 2015 and renaming it to OldThumbsUp.dllx so that it wont be recognised and see if that fixes the problem. You might need to reboot.
If it doesn't work change the name back before you forget."

Why do we have to put up with a 'Workaround'?

baz · 19 Jan 2015, 11:45

@dave r said:

Thanks Rich.

I must be lucky. I've never had Windows Explorer crash when displaying the contents of folders containing SKPs. In fact it's open right now on my screen as is SketchUp.

Dave, lucky you, are you running win7 64bit pro?

baz · 19 Jan 2015, 11:48

I GO CRAZY!!! I can't even SELECT the client brief PDF without a crash,!!!

Dave R · 19 Jan 2015, 11:53

@baz said:

@dave r said:

Thanks Rich.

I must be lucky. I've never had Windows Explorer crash when displaying the contents of folders containing SKPs. In fact it's open right now on my screen as is SketchUp.

Dave, lucky you, are you running win7 64bit pro?

Yes. Win7 64-bit professional.

I wish I could help you. Did you do anything with that DLL file as outlined in Rich's link?

Box · 19 Jan 2015, 11:56

I think the problem is Baz, it only affects a small number of users with a specific setup. So pinning down what is actually causing it and working out a fix is taking time.
There have been discussions on the official forum about it but as yet no solution.
Personally I would suggest that complaining over there where they actually have some control of the software would be more productive. Nobody here is responsible for it but over there the more people that bring it to their attention the more chance of something happening.

Rich O Brien · 19 Jan 2015, 12:00

@baz said:

Why do we have to put up with a 'Workaround'?

I feel your pain.

Only thing I can say is hit them up at their place.

baz · 19 Jan 2015, 12:05

@box said:

I think the problem is Baz,

Is that poor punctuation, or are you trying to tell me something?

Box · 19 Jan 2015, 12:08

No, if I put the comma before Baz I would have been saying the problem was Baz.
However, I think I need to edit.

baz · 19 Jan 2015, 12:13

@ Box: "Personally I would suggest that complaining over there where they actually have some control of the software would be more productive. Nobody here is responsible for it but over there the more people that bring it to their attention the more chance of something happening."

@ Rich: "I feel your pain.
Only thing I can say is hit them up at their place."

Yeah, point taken, but I'm a one forum sort of guy, actually an 'only one forum sort of guy', and I know that the team at Sketchup keep a very close eye here, so here's hoping...

baz · 19 Jan 2015, 12:15

@box said:

No, if I put the comma before Baz I would have been saying the problem was Baz.
However, I think I need to edit.

Box, much as I love you, you are prevaricating.

Rich O Brien · 19 Jan 2015, 12:17

@baz said:

@ Rich: "I feel your pain.
Only thing I can say is hit them up at their place."

Yeah, point taken, but I'm a one forum sort of guy, actually an 'only one forum sort of guy', and I know that the team at Sketchup keep a very close eye here, so here's hoping...

If it don't make dolla$ then it don't make sense

baz · 19 Jan 2015, 12:23

@unknownuser said:

Could you expand on that thou

Could you expand on that though Rich?

Box · 19 Jan 2015, 12:23

Not at all, Baz. Read it this way.
I think the problem is Baz (pause) the donkey is more attractive than the sheep.
Or
I think the problem is (Pause) Baz the donkey is more attractive than the Sheep? Whose name isn't important.

baz · 19 Jan 2015, 12:25

@box said:

Not at all, Baz. Read it this way.
I think the problem is Baz (pause) the donkey is more attractive than the sheep.
Or
I think the problem is (Pause) Baz the donkey is more attractive than the Sheep? Whose name isn't important.

I think you are wrong about the donkey.

Box · 19 Jan 2015, 12:29

Always knew you had some kiwi in you.

Rich O Brien · 19 Jan 2015, 12:39

@baz said:

Could you expand on that though Rich?

Are you on maintenance plan/subscription with SU?

Yearly release cycles means you get supported on the yearly release.

Here you get community support on all legacy releases to the best of the communities ability.

First stick you'll get beat with is the 'upgrade' stick.