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    SketchUp 2014

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    • AndrewSA Offline
      AndrewS
      last edited by

      @unknownuser said:

      So I tried to uninstall and reinstall once more and still got the Bug Splat even by manually deleting all plugins and folders in SketchUp 2014.

      FYI for the thread...

      We received the BugSplat and looked at it. Sure enough, the crash was due to the presence of incompatible Ruby scripts in the user's plugins folder and a failure to delete those plugins before re-launching SketchUp.

      As has been indicated elsewhere, you must not copy the plugins folder. Reinstall the scripts via the extension warehouse to get the latest versions that are 2014-compatible.

      Andrew

      Andrew S.
      SketchUp Release Engineer

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      • D Offline
        daniel266
        last edited by

        Su team is (i hope9 recieving a lot of feedback, ronen bekerman has a discussion on it involving bertrand also, and here Trimble have Tomot, this guys have a level of importance inside archvis but trimble dont see it that way, Sorry guys but you really need to listen to the customer, Its your software but your customers are asking for something else.
        Dont guard your selves behind the well know excuses
        Please rethink your plan on this and listen to the ones that pays the bills, maybe JUST maybe your vision on it its blured or what you think is not that accuarate.

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        • ken28875K Offline
          ken28875
          last edited by

          @andrews said:

          @unknownuser said:

          So I tried to uninstall and reinstall once more and still got the Bug Splat even by manually deleting all plugins and folders in SketchUp 2014.

          FYI for the thread...

          We received the BugSplat and looked at it. Sure enough, the crash was due to the presence of incompatible Ruby scripts in the user's plugins folder and a failure to delete those plugins before re-launching SketchUp.

          As has been indicated elsewhere, you must not copy the plugins folder. Reinstall the scripts via the extension warehouse to get the latest versions that are 2014-compatible.

          Andrew

          Thanks Andrew for the help. SketchUp 2014 is working fine now.

          For those of you having the same problem, you should delete the plugin folder in this directory:
          C:\Users(your name)\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp\Plugins.

          I was not aware of that folder. What I did was just deleting the one from the (C:)-> Program Files (x86), that's why I still got the Bug Splat.

          Have a good day!

          _KN

          Follow Your Dreams.

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          • Dan RathbunD Offline
            Dan Rathbun
            last edited by

            @ken28875 said:

            For those of you having the same problem, you should delete the plugin folder in this directory:
            C:\Users(your name)\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp\Plugins.

            I was not aware of that folder.

            It is in the SketchUp Ruby API Release Notes !

            The Trimble Team took the time (spent the money,) to author and release this information. It is the user's responsilbility to read the Release Notes for each new version.

            Whats_New_in_Ruby.png

            😒

            I'm not here much anymore.

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            • T Offline
              tomot
              last edited by

              I don't have a MAC. One of my Customers wants to know where the plugins directory is located on a MAC, for SU 2014 ?


              api.jpg

              [my plugins](http://thingsvirtual.blogspot.ca/)
              tomot

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              • bmikeB Offline
                bmike
                last edited by

                Did they move it on the Mac? Otherwise its in Application Support...


                Screen Shot 2014-03-11 at 12.40.42 PM.png

                mike beganyi design + consulting llc

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                • AndrewSA Offline
                  AndrewS
                  last edited by

                  @bmike said:

                  Did they move it on the Mac? Otherwise its in Application Support...

                  Your intended clarification may be confusing, as there are multiple application support directories.

                  The location of the plugin folder for SU8 and before was buried inside the root-level app support folder:
                  [pre:3fpbb2ln]/Library/Application Support/Google SketchUp 8/SketchUp/plugins[/pre:3fpbb2ln]This is a system controlled (i.e. machine-wide) location that requires root privileges to modify, and is therefore a very unfriendly way of doing things.

                  For the 2013 release, we moved the preferred plugins location inside the user's personal app support folder. It remains the same for 2014. In that sense, as of the 2014 release, Windows and Mac are now both the same in preferring to have plugins within each user's personal Plugins folder instead of in a shared location.

                  The full pathname for Mac plugins in 2013 and 2014 is:
                  [pre:3fpbb2ln]/Users/<username>/Library/Application Support/SketchUp xxxx/SketchUp/Plugins/
                  aka
                  ~/Library/Application Support/SketchUp xxxx/SketchUp/Plugins/[/pre:3fpbb2ln] Where of course, "xxxx" is 2013 or 2014.

                  I believe the code still looks for plugins in /Library as a secondary location, but as is the case with Windows, you really should use the user-specific location instead of the system-wide location unless you have a really good reason to do otherwise.

                  Andrew

                  Andrew S.
                  SketchUp Release Engineer

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                  • Dan RathbunD Offline
                    Dan Rathbun
                    last edited by

                    @andrews said:

                    I believe the code still looks for plugins in /Library as a secondary location, but as is the case with Windows, you really should use the user-specific location instead of the system-wide location unless you have a really good reason to do otherwise.

                    And the same on Windows for the common "AllUsersProfile" / "ProgramData" plugins folder.

                    Usually, only IT administrtors in company or educational settings would install plugins into these paths.
                    But even plugins installed sytem-wide like this, still need to save settings using Sketchup::write_default or in files saved to the user path. So there could be a sub-folder in the user "Plugins" folder created by such a plugin, used for each specific user's settings.

                    I'm not here much anymore.

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                    • T Offline
                      tomot
                      last edited by

                      @andrews said:

                      @bmike said:

                      Did they move it on the Mac? Otherwise its in Application Support...

                      Your intended clarification may be confusing, as there are multiple application support directories.

                      The location of the plugin folder for SU8 and before was buried inside the root-level app support folder:
                      [pre:2w7fink1]/Library/Application Support/Google SketchUp 8/SketchUp/plugins[/pre:2w7fink1]This is a system controlled (i.e. machine-wide) location that requires root privileges to modify, and is therefore a very unfriendly way of doing things.

                      For the 2013 release, we moved the preferred plugins location inside the user's personal app support folder. It remains the same for 2014. In that sense, as of the 2014 release, Windows and Mac are now both the same in preferring to have plugins within each user's personal Plugins folder instead of in a shared location.

                      The full pathname for Mac plugins in 2013 and 2014 is:
                      [pre:2w7fink1]/Users/<username>/Library/Application Support/SketchUp xxxx/SketchUp/Plugins/
                      aka
                      ~/Library/Application Support/SketchUp xxxx/SketchUp/Plugins/[/pre:2w7fink1] Where of course, "xxxx" is 2013 or 2014.

                      I believe the code still looks for plugins in /Library as a secondary location, but as is the case with Windows, you really should use the user-specific location instead of the system-wide location unless you have a really good reason to do otherwise.

                      Andrew

                      Andrew:
                      I think the common courtesy would have been to respond to my inquiry directly. Do you not think it would be appropriate to include a statement in the API that I can direct customers to where SU 2014 users, on Apple iMac's should expect to find the plugins folder?

                      It would be really helpful to have an official reference from Trimble I can point to. I'm starting to lose credibility! Already one irate SU2014 Customer is upset by scripts are not SU 2014 compliant. Even after explaining I no prior knowledge about SU 2014. He's telling me my scripts should all be in .RBZ format and should be installable in the Extension menu.

                      You guys are creating a nightmare, not a solution. Solutions require critical thinking
                      Unfortunately you can't buy critical thinking, it only develops after one has been on the planet for a very long time.

                      [my plugins](http://thingsvirtual.blogspot.ca/)
                      tomot

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                      • AndrewSA Offline
                        AndrewS
                        last edited by

                        @tomot said:

                        I think the common courtesy would have been to respond to my inquiry directly.

                        Had there been no other responses to your inquiry, then yes, I would have responded to you directly. However, given the potential for hundreds of other users to see this thread at a later date, I chose to respond in a way I thought would benefit the greater good, by asserting my statements alongside a potentially confusing answer to your question that came from another user. No disrespect was intended.

                        @unknownuser said:

                        Do you not think it would be appropriate to include a statement in the API that I can direct customers to where SU 2014 users, on Apple iMac's should expect to find the plugins folder?

                        That's a fantastic idea. Luckily several other people have invested significant time and resources in such documentation. Here's just one such example from the loading instructions on our developer site.

                        @unknownuser said:

                        Customer is upset by scripts are not SU 2014 compliant.

                        Customer needs to be patient and understand that software development takes some time and effort, especially when it comes to adapting existing software to work with a new product. While significant effort was expended to inform the most prolific plugin developers of the impending changes and involve them in an early "alpha" test of the Ruby 2.0 interface well before we launched 2014, given the vast number of plugins that exist in the world, it was not possible for us to involve every single plugin author. Therefore, a great many people such as you are in the position of needing to update their plugins now in response to our most recent release.

                        The only comfort I can offer is that this action-reaction, or release-update cycle is not at all unique to SketchUp. It is a reality that exists throughout the entire software development ecosystem, for plugin developers, web designers, hardware manufacturers, etc.

                        I would tell your customers that if using your plugin is an absolutely essential part of their process (one which they can't work around in any other way, such as exporting the file to 2013 format and using your plugin there), then they need to carefully evaluate that as part of their migration strategy. They must then make sure they have either a replacement solution or a reasonable workaround in place before upgrading. Otherwise it's best to just hold off upgrading SketchUp until their dependencies are completely sorted.

                        @unknownuser said:

                        He's telling me my scripts should all be in .RBZ format and should be installable in the Extension menu.

                        There are various ways to handle making your scripts as easy as possible for your users to find and install, but I would recommend that you adapt your plugins to the standards revealed to the developer community when we launched the SketchUp Extension Warehouse almost a year ago, and do what's necessary to get them published there. It's free and pretty straightforward to do, in addition to being a great way to make your plugins easier to discover and more readily available to the SketchUp-using public. Is that the only way to do it? No, but it is the officially supported method.

                        @unknownuser said:

                        You guys are creating a nightmare, not a solution. Solutions require critical thinking

                        You'll forgive me if I don't share your opinion on this. From as early as 2008 (against difficult opposition by our Google overlords), I was an advocate for the creation of the extension warehouse, so I can't begin to tell you how excited I was when it became a reality last year. In fact, I think we've done a phenomenal job with the extension warehouse and its associated developer documentation.

                        @unknownuser said:

                        Unfortunately you can't buy critical thinking, it only develops after one has been on the planet for a very long time.

                        I fail to see how levying such character judgments is expected to motivate me or my colleagues toward further action. I'd prefer we steer clear of such unproductive endeavors.

                        Andrew S.
                        SketchUp Release Engineer

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                        • Dan RathbunD Offline
                          Dan Rathbun
                          last edited by

                          The Mac example at the bottom of that loading info page has an error.
                          The directory variable is different in the last statement.

                          I'm not here much anymore.

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                          • ken28875K Offline
                            ken28875
                            last edited by

                            So now that SketchUp 2014 is working after I deleted the Plugins folder and reinstalled the program, I encountered another issue:

                            http://i593.photobucket.com/albums/tt12/ken28875/Where_are_the_plugins_zps6e0f63fd.jpg~original

                            Thanks for your help in solving this mystery disappearance.

                            _KN

                            Follow Your Dreams.

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                            • jiminy-billy-bobJ Offline
                              jiminy-billy-bob
                              last edited by

                              If no plugin initialize, the plugins menu is not created.

                              25% off Skatter for SketchUcation Premium Members

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                              • TIGT Offline
                                TIG Moderator
                                last edited by

                                You need a Plugins folder to install the plugin.
                                If there is a plugin in the Plugins folder the menu is made.
                                Where did you install it if there was no Plugins folder 😕

                                TIG

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                                • AndrewSA Offline
                                  AndrewS
                                  last edited by

                                  @dan rathbun said:

                                  The Mac example at the bottom of that loading info page has an error.
                                  The directory variable is different in the last statement.

                                  Thanks for pointing that out. The extensibility team is fixing it.

                                  Andrew

                                  Andrew S.
                                  SketchUp Release Engineer

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                                  • Dan RathbunD Offline
                                    Dan Rathbun
                                    last edited by

                                    @andrews said:

                                    @dan rathbun said:

                                    The Mac example at the bottom of that loading info page has an error.
                                    The directory variable is different in the last statement.

                                    Thanks for pointing that out. The extensibility team is fixing it.

                                    No problem. Another thing.

                                    Generally the Plugins path is for SU2014, (since SU2013 for the Mac.)

                                    The Windows Plugins path shown is for Windows 6+. It differs on XP (v5.1).
                                    (Perhaps use: " %AppData%\SketchUp\SketchUp [n]\SketchUp\Plugins" to be more generic.)

                                    Or maybe some expandable sections to show the paths for older versions ?

                                    I'm not here much anymore.

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                                    • Dan RathbunD Offline
                                      Dan Rathbun
                                      last edited by

                                      @pixero said:

                                      I just installed SU 2014 Pro in demo mode on my brand new laptop with windows 8.1.
                                      Now i´m getting a popup saying:

                                      @unknownuser said:

                                      Unable to update the evaluation time. Make sure that C:\ProgramData\SketchUpSketchUp 2014\SketchUp2014.lf is writable.

                                      I just installed everything into its default location. I have checked that file and it is writable as far as I can see in the info.

                                      What to do?

                                      The path string posted is not correct:
                                      " C:\ProgramData\SketchUp\SketchUp 2014\"

                                      The filename is usually: SketchUp14.lf

                                      ❓

                                      I'm not here much anymore.

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                                      • T Offline
                                        tomot
                                        last edited by

                                        @andrews said:

                                        @unknownuser said:

                                        Unfortunately you can't buy critical thinking, it only develops after one has been on the planet for a very long time.

                                        I fail to see how levying such character judgments is expected to motivate me or my colleagues toward further action. I'd prefer we steer clear of such unproductive endeavors.

                                        Thanks for your detail response, I apologize! my last quote was not directed at you, it was simply an observation, and in hindsite should have been part of a larger discussion but which is totally out of place at this forum.

                                        [my plugins](http://thingsvirtual.blogspot.ca/)
                                        tomot

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                                        • PixeroP Offline
                                          Pixero
                                          last edited by

                                          @dan rathbun said:

                                          @pixero said:

                                          I just installed SU 2014 Pro in demo mode on my brand new laptop with windows 8.1.
                                          Now i´m getting a popup saying:

                                          @unknownuser said:

                                          Unable to update the evaluation time. Make sure that C:\ProgramData\SketchUpSketchUp 2014\SketchUp2014.lf is writable.

                                          I just installed everything into its default location. I have checked that file and it is writable as far as I can see in the info.

                                          What to do?

                                          The path string posted is not correct:
                                          " C:\ProgramData\SketchUp\SketchUp 2014\"

                                          The filename is usually: SketchUp14.lf

                                          ❓

                                          Sorry, my typo, I just typed it in by hand.

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                                          • PixeroP Offline
                                            Pixero
                                            last edited by

                                            Hi!

                                            I just installed SU 2014 Pro in demo mode on my brand new laptop with windows 8.1.
                                            Now i´m getting a popup saying:

                                            @unknownuser said:

                                            Unable to update the evaluation time. Make sure that C:\ProgramData\SketchUp\SketchUp 2014\SketchUp14.lf is writable.

                                            I just installed everything into its default location. I have checked that file and it is writable as far as I can see in the info.

                                            What to do?

                                            Edited a typo.

                                            1 Reply Last reply Reply Quote 0
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