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    Problems since updating to MacOS Maverick

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    • Mike LuceyM Offline
      Mike Lucey
      last edited by

      @play404 said:

      My Wacom bamboo tablet st st stutters while orbiting and zoom is reversed but everything is fine with a mouse...? Updated driver from Wacom still the same.

      I need it fixed its d d driving me mad..

      I th th think I will ho ho hold off upgrading to Ma Ma Mavericks for the ti ti time being 😉

      I normally wait until I hear that Edson (Moderator) has upgraded before I make the move 😄

      Hopefully the TSU guys will row in on the thread 👍

      Support us so we can support you! Upgrade to Premium Membership!

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      • Chris FullmerC Offline
        Chris Fullmer
        last edited by

        I'm asking around the office. We don't have too many people who use a Wacom regularly w/SU though....I'll see what I can find out though.

        Chris

        Lately you've been tan, suspicious for the winter.
        All my Plugins I've written

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        • A Offline
          ayala80
          last edited by

          hi, i tried to import a .dwg file to sketch up and this warning appears instantly: "warning, importer not found".
          thanks.
          I'm running sketch up pro 8 on Mac osx 10.9, and the .dwg file is 2010.

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          • S Offline
            SpottedRose
            last edited by

            That's weird, I use a Wacom Intuos tablet and the only problem I've had with it, SketchUp or otherwise, is my cat Harry chewing through the cable...

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            • B Offline
              bjanzen
              last edited by

              If you haven't updated your driver in the past month, I would. It looks like they did a bunch of updates on Oct 15th that include 10.9. Then repair permissions, and restart.

              b

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              • P Offline
                pichuco
                last edited by

                The same happens to me, can't import dwg. (importer not found) and the palettes don't work as expected when you collapse them. Can somebody please help?
                thank you !!

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                • B Offline
                  bjanzen
                  last edited by

                  The palettes is a known thing (we've fixed in a future version). The importer not found is strange. It worked for me just as it did in Mountain Lion. Perhaps repairing permissions, or confirming that it actually is located at

                  /Applications/SketchUp 2013/SketchUp.app/Contents/PlugIns

                  I have 14 plugins in that directory. Do other importers work - e.g. KMZ (Google Earth) would probably be the easiest to test.

                  -b

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                  • P Offline
                    Play404
                    last edited by

                    Strange, I've found an old model with lots of detail and it orbits smoothly with the Wacom Intuos pro (I've just upgraded) but as soon as I draw a small cube next to it, it stutters again. All other older models stutter and any new ones created. I have all new updated drivers for the tablet, repaired permissions & the disk..? The magic mouse works fine though. I have a 2011 macbook pro 15, this never happened before Mavericks. Any other suggestions...? Reinstall Sketchup perhaps..?

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                    • kraftwerkK Offline
                      kraftwerk
                      last edited by

                      hi

                      I have Sketchup 8 Pro installed on my mac.

                      Another day, I had installed the Skechtup 8 free version to another suário (my son) in the same mac. Because I think there license limitation for different accounts on the same Mac.

                      The next day, I was surprised to using Sketchup Pro mac from my account was overridden by the free version.

                      Reinstalled the pro version, and now get this error message when trying to import a dwg file.
                      "warning, importer not found".

                      I'm running sketch up pro 8 on Mac osx 10.9 Mavericks, and the .dwg file is 2000.

                      What can I do?

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                      • D Offline
                        danb
                        last edited by

                        I have purchased a new Macbook pro with Mavericks and have noticed my Sketchup 2013 pro stuttering with my Wacom tablet (intuos pro) although I also experienced problems with my old one when I tried it as I thought it may be the new tablet. There is no stuttering when I orbit using the trackpad but it is making it very difficult to navigate the model. I have upgraded to 10.9.1, used all the latest drivers etc... Any help or advicewould be much appreciated.

                        thanks

                        Dan

                        Sketchup Pro 2019/20
                        OSX 10.15.3
                        Macbook Pro

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                        • P Offline
                          Play404
                          last edited by

                          Orbiting models still stuttering while using the wacom pro, smooth orbiting using magic mouse, three button mouse & trackpad. But if I TURN ON shadows, orbiting with wacom becomes smooth....? I would have thought it to be the other way around. Turning off shadows, back to stuttering, very strange behaviour.
                          Also some models I have worked on recently start to orbit smoothly as they get more complicated or I turn on transparency, but only sometimes, very strange.
                          I hope they fix this along with the window panels not sticking together in the next update.

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                          • S Offline
                            swell01
                            last edited by

                            Hi
                            I get the "importer not found" message as well. I have Sketchup Pro 8 and I'm running Mavericks 10.9 on a MacBook Pro.
                            I've checked the plugins where you indicated and only find 11 plugins. They do not include importer for Autocad or dwg files and there is no KMZ importer either. Please help. I'm not an IT savvy guy.
                            Cheers
                            swell01

                            @bjanzen said:

                            The palettes is a known thing (we've fixed in a future version). The importer not found is strange. It worked for me just as it did in Mountain Lion. Perhaps repairing permissions, or confirming that it actually is located at

                            /Applications/SketchUp 2013/SketchUp.app/Contents/PlugIns

                            I have 14 plugins in that directory. Do other importers work - e.g. KMZ (Google Earth) would probably be the easiest to test.

                            -b

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