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    Model created by SU 8 can't be open by SU 2013. HELP my work

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    • Rich O BrienR Offline
      Rich O Brien Moderator
      last edited by

      That's a good spot Gus.

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      • Gus RG Offline
        Gus R
        last edited by

        @rich o brien said:

        That's a good spot Gus.

        Thanks. Might be an indication of a bug in SU 2013 since SU 8 can open it. Here's the crash details:

        @unknownuser said:

        Problem signature:

        Problem Event Name: APPCRASH
        Application Name: SketchUp.exe
        Application Version: 13.0.3689.0
        Application Timestamp: 51964b2d
        Fault Module Name: StackHash_b9d6
        Fault Module Version: 6.1.7601.17725
        Fault Module Timestamp: 4ec49b8f
        Exception Code: c0000374
        Exception Offset: 000ce6c3
        OS Version: 6.1.7601.2.1.0.256.48
        Locale ID: 1033
        Additional Information 1: b9d6
        Additional Information 2: b9d6161d49a531dbba8acddf4e877bbc
        Additional Information 3: d16a
        Additional Information 4: d16a6c6f9c7f85174618fc849b571870

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          Weirdly I got a Bugsplat trying to open once. From then on no splats but no opening

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          • ely862meE Offline
            ely862me
            last edited by

            How is this possible !!?? A texture to cut off sketchup's legs ?

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            • Gus RG Offline
              Gus R
              last edited by

              @rich o brien said:

              Weirdly I got a Bugsplat trying to open once. From then on no splats but no opening

              Same here. Went from a Bugsplat to an APPCRASH.

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              • J Offline
                jerrywz68
                last edited by

                OH MY! Thanks so much GUS! you saved my work. can't say more thanks on the solution. It works!

                Hooray! my another two larger files (more than 25m in size) with same problems are back after I change material into pure white and re-save in SU8.

                didn't expect at all the texture is the root.

                Thanks again!

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                • Chris FullmerC Offline
                  Chris Fullmer
                  last edited by

                  Thanks for posting this. I've submitted the model and the materials as a bug to be fixed.

                  It is the dark wood material that is actually causing the problem. Do you know anything about that jpg or how it was created?

                  Chris

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                  • Alan FraserA Offline
                    Alan Fraser
                    last edited by

                    That wood texture is a nasty piece of work. Just trying to open it in an image editor was enough to freeze my laptop...had to do a forced reboot.

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                    • Gus RG Offline
                      Gus R
                      last edited by

                      @jerrywz68 said:

                      I have a model which was created by SU 8 Pro. This week I got SU update to 2013 version.

                      Problem comes that I can't open this file (see attachment) from SU 2013, but SU 8 Pro can open that.

                      Totally I have another two files in the same case.

                      Can anyone let me know what part is wrong? I was planning to uninstall SU 8 Pro then use only SU 2013. But now I have to keep both of them.

                      Any hint would be appreciated.

                      Was causing an APPCRASH on my SU Make (SU 2013). Went into the skp file in SU 8 and re-saved each of the material jpgs in PS. Re-opened in SU Make and all is well. Something is wrong with one of your material texture images. Here's the new file or you can try re-saving them yourself.

                      Edit Note: for some odd reason the wood material texture picked up the stainless steel material texture. Replaced skp file.

                      center bridge.skp

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                      • Tyler MillerT Offline
                        Tyler Miller
                        last edited by

                        Hmmm... I don't like hearing that 2013 is having trouble opening a SU 8 file. In this case, however, I know why. SketchUp 2013 has an entirely new image handling library with all the latest format-specific libraries compiled in. In general, these updated libraries are much more strict about handling images (for security reasons). That said, I really wish we were handling the image rejecting properly and not crashing. We'll set up a unit test with this texture and see if we can get a fix in place.

                        Thanks,
                        Tyler

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                        • J Offline
                          jerrywz68
                          last edited by

                          @chris fullmer said:

                          Thanks for posting this. I've submitted the model and the materials as a bug to be fixed.

                          It is the dark wood material that is actually causing the problem. Do you know anything about that jpg or how it was created?

                          Chris

                          Yes, you are right. That dark wood texture pic was downloaded from Internet. Then I screetshot part of it to use as surface texture in my model.

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