SketchUp/OSX Lion Known Google SketchUp Lion Issues

mightyquinn · 18 Aug 2011, 16:28

Hi, I'm new to the forum, but I'm a long time Sketchup user. I love the program dearly, even since Google got their hands on it, and I use it and Layout exclusively when designing and documenting houses. I just upgraded from a 2007 MacBookPro (MBP) running Snow Leopard to a new MacBookAir (MBA) (1.8Ghz i7 chip) running Lion. The MBA is sleek and smooth and beautiful and I found SU and LO faster and more responsive than on my MBP, but not phenomenally so. Out of the box, the MBA came with Lion 10.7.0 and I had no issues, it ran SU and LO well.
However, when I upgraded Lion to 10.7.1, I got the white line bug described in this thread. I don't know if this is a result of the internal Intel graphics chip on the MBA, or if all users running SU on Lion 10.7.1 are noticing it?
The MBA is faster than my four year old MBP, and the thing is so sleek and light and beautiful that I hate to do this, but I am returning it today. The speed improvement is just not substantial enough for me to deal with the white line bug. Instead, I'm going whole hog for the fastest iMac I can get. My theory is that as Google won't or can't substantially improve SU's speed on the software side, I'll just have to use as much muscle as I can purchase so I can continue to use my beloved SU and LO for my work. (if only it weren't forever doomed to 32bit single processor....)
Is anyone running SU on Liuon 10.7.1 and not getting the white line bug? I hope it's limited to the MBA.

Mike Lucey · 20 Aug 2011, 01:42

Hi Guys,

I've order the Apple Lion Stick today and will probably test Lion out on the wife's MacBook to get a feel for it.

While poking around I came across this useful site, Roaring Apps - App Compatibility Table.

Page not found — RoaringApps

Crowd-sourced application compatibility for macOS, iOS and Windows.

(roaringapps.com)

I attach the screen shot of the Google SketchUp verdict

I will go through the list to see how some other apps I use regularly are fairing out. I notice the Sketcher is not there yet!

Mike

bertb · 20 Aug 2011, 07:54

As I am not in the office these weeks , I don't know.
Keep you informed after sept 4.
Sccs.
Bertb

mariocha · 21 Aug 2011, 23:25

I updated my MacBook Pro to Lion a few days ago.
Not bad at all.
Some precisions about known issues:

@unknownuser said:

Scene is no longer synced in model with 1 match photo scene

In fact any scene; click on the tab to go back to it, orbit / pan to change camera point of view and then if you try to return to it by clicking again on the tab, nothing, won't do. Click any other scene tab and then the previous one, will do.

@unknownuser said:

Unable to login to the 3dwh.

Don't know if it's the 7.1 update but, no problem here with 3D-WH from the component window.

@unknownuser said:

Some of the photo texture pins are no longer visible.

Here no pins at all appeared, until I tried dragging a selection box on the picture, then the 4 pins did show and the captures went just fine.

bjanzen · 24 Aug 2011, 00:02

The pins on Photo Textures is something I haven't seen (not like the earlier problem we fixed). What version of Flash are you running on Lion? According to Adobe's site, it's 10.3.183.5 at the moment. You can find your version by opening Chrome and typing in about:plugins.

b

bigstick · 24 Aug 2011, 20:16

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

Come on Google, please update SketchUp for Lion!

Pout · 25 Aug 2011, 07:39

Just for the devs to know:
in webdialogs when you would use the input type 'file' the path send to Sketchup is replaced by 'C:/fakepath'
Haven't found a solution yet.

Hakken · 25 Aug 2011, 23:40

In reference to number 7 listed above, you can turn off the restoration of application windows 'feature' in the Preferences/General tab.

Yes, I 'upgraded' before reading this post.

Pout · 29 Aug 2011, 09:59

@pout said:

Just for the devs to know:
in webdialogs when you would use the input type 'file' the path send to Sketchup is replaced by 'C:/fakepath'
Haven't found a solution yet.

This has to do with the html 5:
http://acidmartin.wordpress.com/2009/06/09/the-mystery-of-cfakepath-unveiled/

For me, a problem, since i use this to import xml files in Sketchup.

bertb · 5 Sept 2011, 06:15

Just to let you know : updated both iMac + MBP to Lion,
SU8 causes no problems at all (no plug-ins installed)
Bertb

Dan Rathbun · 7 Sept 2011, 21:33

Wondering...

1) ... did Lion come with a version of MRI Ruby, if so, what version and patchlevel?
(Console constants: RUBY_VERSION and RUBY_PATCHLEVEL)

2) ... did Apple ever get to the intitial relase (1.0) of MacRuby and did Lion distro with it?

TriciaS · 8 Sept 2011, 19:07

@mightyquinn said:

However, when I upgraded Lion to 10.7.1, I got the white line bug described in this thread. I don't know if this is a result of the internal Intel graphics chip on the MBA, or if all users running SU on Lion 10.7.1 are noticing it?

Hello,

I too am curious if others are seeing this bug with 10.7.1. Anyone? It does sound like it is related to the Intel graphics card, but it certainly sounds like a frustrating issue that needs to, at a minimum, be reported to Apple. If you do see the issue, can you go to Preferences > OpenGL and, just as an experiment, turn off "Use Hardware Acceleration" to see if the issue will go away on relaunch? That step will confirm the issue is related to the graphics card. Christophe - have you upgraded to 10.7.1 and are shadows still behaving for you?

Thanks in advance,

Tricia
Google

TriciaS · 8 Sept 2011, 19:12

@bigstick said:

I'm having all sorts of crashing and hanging issues with Lion. Particularly when working on files on network drives.

It's really very, very unsatisfactory for me. Anyone else having the same problems?

This sounds really bad and I'm sorry you are running into it. Can you give me a few steps to reproduce it? I'm not immediately able to reproduce a hang or crash. Also, is anyone else seeing this issue?

Thanks in advance,

Tricia
Google

fredo6 · 10 Sept 2011, 05:36

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs .

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

TriciaS · 12 Sept 2011, 15:03

@unknownuser said:

Tricia,

While working on Lion, could you ask the Google team to have a look at the problem of Safari 5.0.6 not showing images in Web Dialogs .

At this stage, we need to have some technical details on how SU configures web dialogs when created with set_html. This will help us to validate the workarounds we are exploring.

Thanks very much

Fredo

Will do, Fredo!

Tricia

fredo6 · 12 Sept 2011, 18:26

@tricias said:

Will do, Fredo!

Tricia

Tricia,

Thanks very much. It becomes pretty urgent now, because we have users with Safari 5.1 who get the problem.

At this stage, we need to understand what SU does under the hood in order to find a workaround.

Fredo

bigstick · 12 Sept 2011, 18:40

Hi Tricia,

Actually, I can't reproduce the error at will, it seems to happen without any specific user intervention. Because of the issues I had working from network drives, I have moved all my current work to my local drive but there is no improvement. I reckon I can get maybe 2 hours at most out of SU before it locks up and needs a 'Force quit'.

Makes no difference whether I use a big model or a small one. Sometimes it will lock up when the model first loads. The annoying thing is that there is no crash (and hence no error report) just hanging. I have used Activity monitor and the hanging application is doing nothing. No CPU activity at all.

I think it might be related to Autosaving. Lion Autosaves, but so does SU. I have turned off Sketchup's autosave feature for now. I'll let you know how I get on.

TriciaS · 12 Sept 2011, 23:35

Yes - thanks! Do let me know if turning off autosave makes a difference. I worried about autosave on Lion too, but we haven't yet found any bugs.

If autosave doesn't seem to be the culprit, it would be good to rule out Ruby plugins by launching SU with Ruby plugins disabled. To do that on the Mac:

Launch SketchUp
Try to recreate the bug
Close SketchUp
4.Open terminal and type the following two lines to launch SU with Ruby disabled:

cd /
Applications/Google\ SketchUp\ 8/SketchUp.app/Contents/MacOS/SketchUp -DisableRubyAPI YES
Try to recreate the bug (if you can't recreate it, Ruby plugins are the culprit)
Exit SketchUp
Launch SketchUp the normal way - Ruby plugins should again be enabled.

Thanks in advance,

Tricia

driven · 13 Sept 2011, 09:54

@tricias said:

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

2011-09-13 10;34;25.256 SketchUp[1907;10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

TriciaS · 14 Sept 2011, 00:27

@driven said:

@tricias said:

rule out Ruby plugins by launching SU with Ruby plugins disabled.
Tricia

Thanks Tricia
that's a very handy bit of code, are there any more like that available?

I'm glad it is useful. That is the main start-up option that is supported.

@driven said:

not only Lion issues

it does show me that the inability to 'print to scale' on more than one A4 sheet is a BUG not my plugins.

There are two Mac-specific bugs we are hoping to fix in the next maintenance release of SketchUp that sound related to this. One is that scaling is not accurate when exporting to PDF/EPS, and the other is that the print width and height settings aren't remembered, which means you can't print to multiple pages. Are you running into one or both of these?

@driven said:

also, can the .DS_Store be responsible for the ongoing 'painttool' bug?

2011-09-13 10;34;25.256 SketchUp[1907;10b] Custom ColorPicker class with name .DS_Store could not be loaded.

john

Can you describe this bug more?

Thanks in advance,

Tricia