What will happen to the old Asgvis.com site?

nomeradona · 9 Jun 2011, 02:37

anyway we know you are doing your best there. so good luck to you guys.

ACastro · 9 Jun 2011, 23:32

hello everybody

and I have no chance to do anything [attachment=0:1sawl168]Bez.jpg[/attachment:1sawl168]

the same happens to me

%(#0000BF)["*Antonio Castro, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.*"]

I could be wrong (I hope) but the dynamics of the old forum, is gone ...or will take some time to recover

Cptos.

Castro

ACastro · 9 Jun 2011, 23:33

@nomeradona said:

anyway we know you are doing your best there. so good luck to you guys.

andybot · 10 Jun 2011, 10:06

since I still can't post there, I thought I'd ask in case Devin or anyone else reading this knew. Is there an expected completion date for getting all the old accounts activated? If my account by some time is not activated, is there a particular person to contact to get my account active? I'm hesitant to contact support yet, as it seems they are doing all they can to try and get things merged, but obviously have run into some major stumbling blocks.
I hope the spirit of the old forum comes back as soon as all the regular participants are able to post to their hearts desire! That and I am dying to see a new beta!!

Andy

thomthom · 10 Jun 2011, 10:22

Contact them. They fixed my account merge.

dkendig · 13 Jun 2011, 12:51

Please contact support if you are still having trouble. There may still be some issues with some accounts, but for the most part it should be fixed I believe.

thomthom · 13 Jun 2011, 12:55

We can post in the SU and Rhino section now?

dkendig · 13 Jun 2011, 18:41

I think so... If not, we would like users to contact support@asgvis.com so we can be aware of the issue.

thomthom · 13 Jun 2011, 21:49

Nope! No posting access.
Gonna contact support tomorrow.

I can't even make the forum remember to sort by Last Reply.

andybot · 14 Jun 2011, 02:14

Yeah, I wrote to support Friday, still nothing. Not able to post or anything.

thomthom · 14 Jun 2011, 10:23

Actually, I don't have posting access in any section of the forum.

dkendig · 14 Jun 2011, 15:47

-sigh- It'll get sorted out eventually. They are going through it by hand, like I said, so I guess it's taking longer than I thought.

andybot · 14 Jun 2011, 18:04

So Devin - I'm somewhat confused. I saw you posted (at CG forums) that you don't have access to the vismats, so I went back to the chaosgroup support logon. They had a new page up where they asked for product purchase information, as well as forum username. There was an explanation about only registered owners having access to the forum. All well and good by me, but does that mean I'll have a new forum account without all my old posts? Or is that what is going on by hand, coordinating all the re-registrations with updating all the old forum accounts?
Also, I got the "You do not have enough permissions to this page!" warning as well when going to the downloads section.
I wish there was some better dissemination of information about all this.
Thanks for any insight you may have.

Andy

dkendig · 15 Jun 2011, 14:06

Yeah, I don't have access to the vismat download page, just like most users. Honestly, I've been trying to avoid the forum as much as possible, because I'm not a support person, I'm a developer. The download section does not rely upon anything related to your forum account. I don't know about any forms or the migration process. All I had to do was enter in my username or something and click a button to reset my password, and my account migrated just fine (except for the permissions being completely wrong).

I don't know who is doing what, why, or how. I was told that the migration process was being hand picked, and that forum related issues should be resolved soon if they aren't already resolved. If anyone has any trouble with any aspect of the site, they need to contact support@asgvis.com so there can be a ticket about this. It's impossible to coordinate the support for this migration otherwise. I'm sorry I don't really have much more information about what's going on. When we were just ASGvis, all I had to do was shout to one of the other 9 people on the other side of the room to find out what was going on. Now we have to send emails, or catch a plane to find out... so it's going to take some time to get used to the way things work.

valerostudio · 15 Jun 2011, 20:07

The support folks resolved all of this for me really quickly. Just shoot them and email. It was aggrevating at first but imagine migrating all your stuff over to a new system, not easy. A friend of mine has a saying, "How do you eat and elephant? One bite at a time."

andybot · 16 Jun 2011, 01:31

Thanks Devin for taking the time to respond. I've got a support ticket in process and hopefully they can get me squared away at some point.

Onslaught · 20 Jun 2011, 16:32

Why is it that I can only see the pdplayer forum on the chaos group forums?

jamalito · 20 Jun 2011, 17:23

hi guys
Although I was sad for what happened because we lost Asgvis our forum but I'm glad we hope to get more support VSU Because we want to get the Render such as Vmax
but they have bad support I lost my old account when I was Asgvis I want to recover but they are not answer I made new Account and I don't know what happen I cant do anything when I want to make post or reply apper this

Note that my account is activation

andybot · 21 Jun 2011, 02:36

I think you need to register for their support on the main chaosgroup webpage. I had to submit a support ticket to get my registration stuff fixed. Once you are in their system, they may be able to get your forum account up and running. At least that's the way it worked for me.

Andy

ACastro · 21 Jun 2011, 15:11

whew! was an odyssey but already is normalized !

To resolve the situation is better to contact the "support" team, but was not easy ...although today, they have answered and treaty the things to quickly

hopefully now everything runs within the normal range before

Thanks for help!

Castro