Extensions and rubies doesn't load [Mac] [solved]

jeff hammond · 25 Nov 2009, 17:40

and also the preferences -> extensions window is also completely empty!

hmm.. i missed this part..
so you can't use the sandbox tools after a fresh install?

making tools&plugins folders in the user library wouldn't break the pref/extensions window.. doing that only breaks certain plugins..

so, was the extension window broken immediately after the fresh installs or did it happen after you started creating/moving new folders/files?

Peter_Pan · 25 Nov 2009, 18:01

Yes, the window is broken directly after a fresh install (I uninstalled by deleting app.support, preferences and program files). The same happens with a clean install of Sketchup 7.1 (free version). Could there be any hidden settings files that I might not know about? Is there a complete list of files related to Sketchup somewhere which I can check? Just to be sure..

jeff hammond · 25 Nov 2009, 18:52

check this link (click the mac osx option)..

Error 404 (Not Found)!!1

(sketchup.google.com)

those are all the files that you might want to trash prior to reinstalling sketchup.
good luck

Peter_Pan · 25 Nov 2009, 20:36

Thanks!
However, if that is the list then I've already tried it unfortunately. Any other suggestions? It seems as if any kind of extension and plugin is broken from the very beginning.

jeff hammond · 25 Nov 2009, 20:59

ok, so i managed to break sketchup (but it was easily fixable)

i assume this is what you're seeing? (all toolbars have disappeared from the left side as well.. i still have the option to turn on the standard SUtoolbar but that's it)

if so, do you mind posting a screenshot of or listing all the files in the 'tools' folders ->
Macintosh HD/Library/Application Support/Google Sketchup 7/Sketchup/tools

Peter_Pan · 25 Nov 2009, 22:11

YES! That's the exact one I'm getting! And also no leftside toolbars.
This is what I have in that folder on a fresh install..

jeff hammond · 25 Nov 2009, 22:41

i'm at a loss.. the way i 'broke' sketchup was by removing the sketchup.rb file from the tools folder..
my tools folder has two more files than yours (google's webtextures files) but when i remove those, everything still works properly.

i really wish i knew of a way to fix your problem but i don't.. i haven't experienced it before
there are a couple of google programmers that visit the forums so hopefully they will see this and offer some assistance.. otherwise, i'd try to contact google directly for assistance.

andrewS uses macs and he was posting here on the forums earlier today.. a PM to him may help?
http://forums.sketchucation.com/viewtopic.php?p=203869#p203869

fwiw, i haven't upgraded to snow leopard so the problem could be there? there are some people around here however that are successfully using sketchup with osx10.6

jeff hammond · 25 Nov 2009, 23:43

just out of curiosity, do you remember how you set up the journaling on the snow leopard install..

if you open disk utility then select partition, you'll see under 'format' the type of file system you have set up.

mine looks like this:

you'll see that mine is set to Mac OS (Journaled)

the other options you can select are these:

there's a possibility that yours is set to a case sensitive type.. if it's like that and a ruby calls for Sketchup.rb instead of sketchup.rb, the file won't be recognized because of the conflict in capital letters..

a longshot i know but worth checking out.

tfdesign · 26 Nov 2009, 00:15

Just a thought.

There always seems to be a problem with us Mac users, on where to place certain rubies to get then to work (I certainly have been tearing my hair out so much that I have now given up). Wouldn't it be a good suggestion that downloaded rubies could simply be dropped into the ruby console window, and Sketchup does the placing automatically, rather than us having to place the manually? This would sure save a lot of time, would it not?

Tom

jeff hammond · 26 Nov 2009, 00:36

@tfdesign said:

Just a thought.

There always seems to be a problem with us Mac users, on where to place certain rubies to get then to work (I certainly have been tearing my hair out so much that I have now given up). Wouldn't it be a good suggestion that downloaded rubies could simply be dropped into the ruby console window, and Sketchup does the placing automatically, rather than us having to place the manually? This would sure save a lot of time, would it not?

Tom

yeah, something like that would be nice.. rhino(for instance) installs its plugins through the app itself instead of relying on the user to navigate/manually install..

until then, i keep my sketchup plugins folder in the finder sidebar. (just drag the plugin folder (or whatever you want) in there and it will create a shortcut to the location.. if i get a new ruby, i just drag it straight into the sidebar folder instead of going through all the folders. (likewise, you could put the folder in the dock)

i pretty much only keep my current project folders in there so they're easily accessible from different apps' save dialogs etc but i hate getting to the plugin folder so much that i reserve its own little location in the sidebar

Peter_Pan · 26 Nov 2009, 08:14

Haha you were right about the case-sensitive vs insensitive. I'm not entirely sure how this happened but mine is case sensitive, which probably explains certain things.. I will try a clean reinstall of Snow Leopard one more time with the regular insensitive option and see if I have more luck. Looks like I'm in for the night. Again...
But thanks for your help!

AndrewS · 26 Nov 2009, 10:21

@unknownuser said:

AndrewS uses macs and he was posting here on the forums earlier today... a PM to him may help?

I also wrote the Mac installer, so I have a little insight there, but perhaps not quite enough to be useful. (See below)

@peter_pan said:

(I uninstalled by deleting app.support, preferences and program files). The same happens with a clean install of Sketchup 7.1 (free version). Could there be any hidden settings files that I might not know about? Is there a complete list of files related to SketchUp somewhere which I can check?

Before Snow Leopard, there were "receipts" that also needed to be removed. (Anything beginning with Google_SU7_ in the "/Library/Receipts" directory). By deleting SketchUp's receipts, you remove all prior knowledge of SketchUp from the Installer application, thereby ensuring it does a complete job of reinstallation when you run it again. Unfortunately, this mechanism was changed in Snow Leopard and receipts aren't used anymore. I read an article a couple of months ago indicating that there's now an installer database that has to be queried and cleared instead, but unfortunately, I've been so busy with other things that I have not had the opportunity to investigate the specific procedure myself. My guess is that you may need to clear the Google SketchUp package entries from the installer database when working with 10.6+.

@unknownuser said:

check this link (click the mac osx option)..
http://sketchup.google.com/support/bin/answer.py?hl=en&answer=36209
those are all the files that you might want to trash prior to reinstalling sketchup.

The receipt removal is not listed there. I will talk to our tech support about updating the article to reflect the receipts for 10.5 and older, and also with the Snow Leopard instructions once I determine exactly what they are. However, the article does a great job of pointing out everything ELSE you need to do to uninstall SketchUp from your Mac.

If I think of anything that will help, I'll be sure to let you know. Please keep us posted as to your progress.

Peter_Pan · 27 Nov 2009, 10:28

Case solved!
Apparently the problem was the case-sensitive formatting of the hard drive. After formatting the hard drive and reinstalling Snow Leopard everything works brilliantly!
Thank you!

jeff hammond · 27 Nov 2009, 15:31

well that's good news and bad news..

the good news is sketchup is working properly for you now..
the bad news is that i now need to make 100 new wild guesses before one of them happens to be correct again

tfdesign · 28 Nov 2009, 13:34

I've just updated to Snow leopard (this morning), and so far I'm very impressed with the overall performance- compared with Leopard. I've also updated to the very latest SU7 build- which seems fine now. Even this website page displays properly!

What was I worrying about?

Rest assured Andrew, you'll be the first to know if anything doesn't look right.

oic · 3 Dec 2012, 19:49

Hi folks, this is my first post to this forum...
I am new to sketchup and just purchased a license for pro 8.
My issue is related to this topic in that I am unable to install extensions/ruby scripts.
Here is a screen shot of the error message:

My operating system is OSX 10.6.8 (snow leopard), here is a screen shot of my disc settings:

Still no banana however...

Any advice would be greatly appreciated, I am not a computer wiz but I can follow instructions!
Thanks kindly,
Orion.

TIG · 3 Dec 2012, 22:52

@oic

You forgot to tell us what it was you were trying to install, that generated the error-message...

Only RBZ archives can be auto-installed. ZIP and RB etc must be installed manually OR use thomthom's 'Simple Plugin Installer' tool, available from the Plugins index menu item above...

Do you have full security permissions [read/write] to the SketchUp plugins folder?
If not you can't add files into it...
Try changing those...

The correct plugins folder is Macintosh HD/Library/Application Support/Google Sketchup 8/Sketchup/plugins [NOT the 'user' one]

You can run this line in the Ruby Console to double check that your installation is right:
Sketchup.find_support_file('ocean_extension.rb', 'plugins') - this .rb script is supplied with SketchUp and is [or should be!] in the correct folder...

oic · 4 Dec 2012, 00:27

Thanks TIG,
I had assumed that I did have read/write permissions for the plugins folder but had read only, now it works..
these things always seem so obvious when solved..
this forum just saved me from a lot more faffing around,
Cheers,
O.

nordicventures · 16 Jun 2013, 03:26

I have the same problem as oic above but I'm very new to this stuff and and have no idea how to verify if I have read and write permission? I ran : Sketchup.find_support_file('ocean_extension.rb', 'plugins') in the ruby console and yes my plugins are in the right place. I still get the same "unknown error" message when trying to load a .rb or .rbz file of any kind. I have tried many different plugins and I'm about to shoot myself in the face.
Please help soon.
Thanks

TIG · 16 Jun 2013, 08:06

The resetting of your MAC's plugins folder's permissions to FULL Read/Write has been covered many times in the forums...
Here's a good one http://sketchucation.com/forums/viewtopic.php?p=468689#p468689