Depressing Start!

verikon · 16 May 2009, 13:58

Downloaded Sketchup 7 to my Vista Ultimate machine, joyously awaiting my first experience with the much-touted Sketchup.
Pressed the execute button, and LO!

Problem signature:
Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0
Application Timestamp: 499de0d8
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 499533b0
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

And that's all I got. Sketchup won't start.
Any thoughts on this?

Thanks!

Gaieus · 16 May 2009, 14:00

Did you install it with administrator rights?

verikon · 16 May 2009, 14:03

@gaieus said:

Did you install it with administrator rights?

I did indeed. I am the administrator and only user of this machine.

remus · 16 May 2009, 14:53

i think gaieus meant as in right click->run as administrator.

If that doesnt work, you could try re-downloading the installer. Something might have gone awry during the download.

Gaieus · 16 May 2009, 14:59

@remus said:

i think gaieus meant as in right click->run as administrator.

Yes, I thinkI did.

Note that I'm not a Vista user so have no experience, can only echo what I read here and there.

verikon · 16 May 2009, 16:22

I also right-clicked and "ran as administrator," with the same result. I then uninstalled and reinstalled - twice, to make certain. Same result. After this, I removed Sketchup from my computer and re-downloaded the program, then re-installed and "ran as administrator."
Same result:

Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0
Application Timestamp: 499de0d8
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 499533b0
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

This is rather an uninformative wad of information, but perhaps some true adept out there can winkle a bit of useful information therefrom.

Thanks!

Gaieus · 16 May 2009, 16:25

@verikon said:

This is rather an uninformative wad of information, but perhaps some true adept out there can winkle a bit of useful information therefrom.

I'mmoving it to the SU Bug reports now. Even if there's an obvious solution (hm we should know it then I guess), the SU Team regularly checks there.

Chris Fullmer · 16 May 2009, 18:53

Wow, good luck on that. I've never heard of such a crash. I would imagine the Google support will stop by.

Chris

JaViXP · 16 May 2009, 20:54

I would suggest you to see first Google's SketchUp help... And, is your Windows Vista original or is it a mod like W.Vista Lite? Maybe that's the problem.

Hope this helps

AndrewS · 20 May 2009, 19:20

@verikon said:

Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0

I'm sorry to hear of the trouble you're having. I've forwarded this to our QA team who will take a look and let you know if they have any suggestions.

linea · 20 May 2009, 19:44

Verikon,

Welcome to my club for Vista users that have this strange but quite rare problem (it doesnt effect everybody that runs Vista). For me, running as administrator made no difference. This method worked for me: Install SU but don't try to open it by clicking on the SU icon, this is what seems to cause the crash. Go to C:/program files / google/ SU. Find the SU boot icon in that directory but don't click on it (that won't work either). Instead drag an existing SU file over the top of the Su boot icon. SU opens fine, no error messages.

Google if your listening, SORT THIS OUT PLEASE!

verikon · 24 May 2009, 14:28

Tried that trick. Still get this response from Sketchup:

Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0
Application Timestamp: 499de0d8
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 499533b0
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

verikon · 24 May 2009, 14:39

Have new Vista Ultimate machine, no mods.
Installed SketchUp 7.
Tried to start.
Received following message:

Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0
Application Timestamp: 499de0d8
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 499533b0
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Sketchup installed and run as administrator.
Tried dragging existing SKP file over executable icon in SketchUp folder under Google programs, same result.
What do I do?

Many thanks!

Gaieus · 24 May 2009, 14:45

Well, as Andrew said, the Google SU Team is after your problem. Even "new" members of them have registered here to look into it, you can't expect more at the moment. I'm pretty sure they will let us (you) know if they find a solution, no need to start a new topic with the same issue.

(I'm merging the two topics...)

bobjfs · 3 Jun 2009, 20:12

I wanted to advise I am also having the same problem.

My OS is: Microsoft Windows VistaT Home Premium - Win 32_ Operating System, Win 32_Computer System, CSDVersion Service Pack 1

The problem event name reported as:

Problem Event Name: APPCRASH
Application Name: SketchUp.exe
Application Version: 7.0.10247.0
Application Timestamp: 499de0d8
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18215
Fault Module Timestamp: 499533b0
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: cb1e
Additional Information 2: 79ac73f13bd1513b55fdc07e54106a3a
Additional Information 3: 5191
Additional Information 4: 291e1652affcc1b6558509d2dd528192

At first, I erroneously installed Sketchup Pro 7. I uninstalled it and then attempted to install Sketchup 7, the non-pro version. Could this be the issue? If so, we may need a resolution at the registry level to remove all evidence of Sketchup Pro 7.

Gaieus · 4 Jun 2009, 10:35

Installing SU Pro first shouldn't have any affect on errors like this. In fact, you shouldn't even have uninstalled it first but even that shouldn't be a problem.

I can imagine that software developers do not like to remove all evidence of a program that has ever been installed otherwise you could simply re-install the pro versions after each other thus gaining back the full functioning trial version every time you reinstall it.

This error message is indeed a problem however has nothing to do with the pro vs free versions and installing them on top of each other.

artupato · 7 Jun 2009, 12:30

Is sketchup 7 strict about 32bit or 64bit operating systems? I think some applications does not run on 64bit OS on windows vista. So, some applications are made to run on 64bit OS.
hehe

Chris Fullmer · 7 Jun 2009, 22:25

@thomthom said:

SU have problems on 64bit systems.

I'm not sure if that was a typo, or what you reamlly meant to say....

I run SU on Vista 64 with absolutely no issues. Thom and Remus and others are running in on Windows7 64bit and have posted elsewhere that it is works great on their systems.

Chris

thomthom · 8 Jun 2009, 06:18

@artupato said:

Is sketchup 7 strict about 32bit or 64bit operating systems? I think some applications does not run on 64bit OS on windows vista. So, some applications are made to run on 64bit OS.
hehe

32bit applications will run on 64bit OS. However, 32bit drivers will not install, so any applciation that rely on 32bit drivers only will not function.
SU have no problems on 64bit systems.

thomthom · 8 Jun 2009, 06:19

@chris fullmer said:

I'm not sure if that was a typo, or what you reamlly meant to say....

That was my head going too fast for my fingers. I corrected the post.