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    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • V Offline
      verikon
      last edited by

      Downloaded Sketchup 7 to my Vista Ultimate machine, joyously awaiting my first experience with the much-touted Sketchup.
      Pressed the execute button, and LO!

      Problem signature:
      Problem Event Name: APPCRASH
      Application Name: SketchUp.exe
      Application Version: 7.0.10247.0
      Application Timestamp: 499de0d8
      Fault Module Name: Secur32.dll
      Fault Module Version: 6.0.6001.18215
      Fault Module Timestamp: 499533b0
      Exception Code: c0000005
      Exception Offset: 000021b3
      OS Version: 6.0.6001.2.1.0.256.1
      Locale ID: 1033
      Additional Information 1: fd00
      Additional Information 2: ea6f5fe8924aaa756324d57f87834160
      Additional Information 3: fd00
      Additional Information 4: ea6f5fe8924aaa756324d57f87834160

      And that's all I got. Sketchup won't start.
      Any thoughts on this?

      Thanks!

      1 Reply Last reply Reply Quote 0
      • GaieusG Offline
        Gaieus
        last edited by

        Did you install it with administrator rights?

        Gai...

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        • V Offline
          verikon
          last edited by

          @gaieus said:

          Did you install it with administrator rights?

          I did indeed. I am the administrator and only user of this machine.

          1 Reply Last reply Reply Quote 0
          • R Offline
            remus
            last edited by

            i think gaieus meant as in right click->run as administrator.

            If that doesnt work, you could try re-downloading the installer. Something might have gone awry during the download.

            http://remusrendering.wordpress.com/

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            • GaieusG Offline
              Gaieus
              last edited by

              @remus said:

              i think gaieus meant as in right click->run as administrator.

              Yes, I thinkI did. 😕

              Note that I'm not a Vista user so have no experience, can only echo what I read here and there.

              Gai...

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              • V Offline
                verikon
                last edited by

                I also right-clicked and "ran as administrator," with the same result. I then uninstalled and reinstalled - twice, to make certain. Same result. After this, I removed Sketchup from my computer and re-downloaded the program, then re-installed and "ran as administrator."
                Same result:

                Problem Event Name: APPCRASH
                Application Name: SketchUp.exe
                Application Version: 7.0.10247.0
                Application Timestamp: 499de0d8
                Fault Module Name: Secur32.dll
                Fault Module Version: 6.0.6001.18215
                Fault Module Timestamp: 499533b0
                Exception Code: c0000005
                Exception Offset: 000021b3
                OS Version: 6.0.6001.2.1.0.256.1
                Locale ID: 1033
                Additional Information 1: fd00
                Additional Information 2: ea6f5fe8924aaa756324d57f87834160
                Additional Information 3: fd00
                Additional Information 4: ea6f5fe8924aaa756324d57f87834160

                This is rather an uninformative wad of information, but perhaps some true adept out there can winkle a bit of useful information therefrom.

                Thanks!

                1 Reply Last reply Reply Quote 0
                • GaieusG Offline
                  Gaieus
                  last edited by

                  @verikon said:

                  This is rather an uninformative wad of information, but perhaps some true adept out there can winkle a bit of useful information therefrom.

                  I'mmoving it to the SU Bug reports now. Even if there's an obvious solution (hm we should know it then I guess), the SU Team regularly checks there.

                  Gai...

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                  • Chris FullmerC Offline
                    Chris Fullmer
                    last edited by

                    Wow, good luck on that. I've never heard of such a crash. I would imagine the Google support will stop by.

                    Chris

                    Lately you've been tan, suspicious for the winter.
                    All my Plugins I've written

                    1 Reply Last reply Reply Quote 0
                    • J Offline
                      JaViXP
                      last edited by

                      I would suggest you to see first Google's SketchUp help... And, is your Windows Vista original or is it a mod like W.Vista Lite? Maybe that's the problem.

                      Hope this helps 😄

                      "Giving up is way harder than trying"
                      JaViXP's Rendering

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                      • AndrewSA Offline
                        AndrewS
                        last edited by

                        @verikon said:

                        Problem Event Name: APPCRASH
                        Application Name: SketchUp.exe
                        Application Version: 7.0.10247.0

                        I'm sorry to hear of the trouble you're having. I've forwarded this to our QA team who will take a look and let you know if they have any suggestions.

                        Andrew S.
                        SketchUp Release Engineer

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                        • L Offline
                          linea
                          last edited by

                          Verikon,

                          Welcome to my club for Vista users that have this strange but quite rare problem (it doesnt effect everybody that runs Vista). For me, running as administrator made no difference. This method worked for me: Install SU but don't try to open it by clicking on the SU icon, this is what seems to cause the crash. Go to C:/program files / google/ SU. Find the SU boot icon in that directory but don't click on it (that won't work either). Instead drag an existing SU file over the top of the Su boot icon. SU opens fine, no error messages.

                          Google if your listening, SORT THIS OUT PLEASE!

                          1 Reply Last reply Reply Quote 0
                          • V Offline
                            verikon
                            last edited by

                            Tried that trick. Still get this response from Sketchup:

                            Problem Event Name: APPCRASH
                            Application Name: SketchUp.exe
                            Application Version: 7.0.10247.0
                            Application Timestamp: 499de0d8
                            Fault Module Name: Secur32.dll
                            Fault Module Version: 6.0.6001.18215
                            Fault Module Timestamp: 499533b0
                            Exception Code: c0000005
                            Exception Offset: 000021b3
                            OS Version: 6.0.6001.2.1.0.256.1
                            Locale ID: 1033
                            Additional Information 1: fd00
                            Additional Information 2: ea6f5fe8924aaa756324d57f87834160
                            Additional Information 3: fd00
                            Additional Information 4: ea6f5fe8924aaa756324d57f87834160

                            1 Reply Last reply Reply Quote 0
                            • V Offline
                              verikon
                              last edited by

                              Have new Vista Ultimate machine, no mods.
                              Installed SketchUp 7.
                              Tried to start.
                              Received following message:

                              Problem Event Name: APPCRASH
                              Application Name: SketchUp.exe
                              Application Version: 7.0.10247.0
                              Application Timestamp: 499de0d8
                              Fault Module Name: Secur32.dll
                              Fault Module Version: 6.0.6001.18215
                              Fault Module Timestamp: 499533b0
                              Exception Code: c0000005
                              Exception Offset: 000021b3
                              OS Version: 6.0.6001.2.1.0.256.1
                              Locale ID: 1033
                              Additional Information 1: fd00
                              Additional Information 2: ea6f5fe8924aaa756324d57f87834160
                              Additional Information 3: fd00
                              Additional Information 4: ea6f5fe8924aaa756324d57f87834160

                              Sketchup installed and run as administrator.
                              Tried dragging existing SKP file over executable icon in SketchUp folder under Google programs, same result.
                              What do I do?

                              Many thanks!

                              1 Reply Last reply Reply Quote 0
                              • GaieusG Offline
                                Gaieus
                                last edited by

                                Well, as Andrew said, the Google SU Team is after your problem. Even "new" members of them have registered here to look into it, you can't expect more at the moment. I'm pretty sure they will let us (you) know if they find a solution, no need to start a new topic with the same issue.

                                (I'm merging the two topics...)

                                Gai...

                                1 Reply Last reply Reply Quote 0
                                • B Offline
                                  bobjfs
                                  last edited by

                                  I wanted to advise I am also having the same problem.

                                  My OS is: Microsoft Windows VistaT Home Premium - Win 32_ Operating System, Win 32_Computer System, CSDVersion Service Pack 1

                                  The problem event name reported as:

                                  Problem Event Name: APPCRASH
                                  Application Name: SketchUp.exe
                                  Application Version: 7.0.10247.0
                                  Application Timestamp: 499de0d8
                                  Fault Module Name: Secur32.dll
                                  Fault Module Version: 6.0.6001.18215
                                  Fault Module Timestamp: 499533b0
                                  Exception Code: c0000005
                                  Exception Offset: 000021b3
                                  OS Version: 6.0.6001.2.1.0.768.3
                                  Locale ID: 1033
                                  Additional Information 1: cb1e
                                  Additional Information 2: 79ac73f13bd1513b55fdc07e54106a3a
                                  Additional Information 3: 5191
                                  Additional Information 4: 291e1652affcc1b6558509d2dd528192

                                  At first, I erroneously installed Sketchup Pro 7. I uninstalled it and then attempted to install Sketchup 7, the non-pro version. Could this be the issue? If so, we may need a resolution at the registry level to remove all evidence of Sketchup Pro 7.

                                  1 Reply Last reply Reply Quote 0
                                  • GaieusG Offline
                                    Gaieus
                                    last edited by

                                    Installing SU Pro first shouldn't have any affect on errors like this. In fact, you shouldn't even have uninstalled it first but even that shouldn't be a problem.

                                    I can imagine that software developers do not like to remove all evidence of a program that has ever been installed otherwise you could simply re-install the pro versions after each other thus gaining back the full functioning trial version every time you reinstall it.

                                    This error message is indeed a problem however has nothing to do with the pro vs free versions and installing them on top of each other.

                                    Gai...

                                    1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      artupato
                                      last edited by

                                      Is sketchup 7 strict about 32bit or 64bit operating systems? I think some applications does not run on 64bit OS on windows vista. So, some applications are made to run on 64bit OS.
                                      hehe

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                                      • Chris FullmerC Offline
                                        Chris Fullmer
                                        last edited by

                                        @thomthom said:

                                        SU have problems on 64bit systems.

                                        I'm not sure if that was a typo, or what you reamlly meant to say....

                                        I run SU on Vista 64 with absolutely no issues. Thom and Remus and others are running in on Windows7 64bit and have posted elsewhere that it is works great on their systems.

                                        Chris

                                        Lately you've been tan, suspicious for the winter.
                                        All my Plugins I've written

                                        1 Reply Last reply Reply Quote 0
                                        • thomthomT Offline
                                          thomthom
                                          last edited by

                                          @artupato said:

                                          Is sketchup 7 strict about 32bit or 64bit operating systems? I think some applications does not run on 64bit OS on windows vista. So, some applications are made to run on 64bit OS.
                                          hehe

                                          32bit applications will run on 64bit OS. However, 32bit drivers will not install, so any applciation that rely on 32bit drivers only will not function.
                                          SU have no problems on 64bit systems.

                                          Thomas Thomassen — SketchUp Monkey & Coding addict
                                          List of my plugins and link to the CookieWare fund

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                                          • thomthomT Offline
                                            thomthom
                                            last edited by

                                            @chris fullmer said:

                                            I'm not sure if that was a typo, or what you reamlly meant to say....

                                            That was my head going too fast for my fingers. I corrected the post.

                                            Thomas Thomassen — SketchUp Monkey & Coding addict
                                            List of my plugins and link to the CookieWare fund

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