Have you checked your email spam folder ? Have you checked that the payment went through ?*** Email support at support@sketchucation.com Giving them the fullest details available - member-name, email-used, extension-name, payment-details***, dates etc. They'll reply with helpful info about what to do with the licensing files etc... To view your purchased licenses, login and go to https://sketchucation.com/webshop/my-licences.php Don't forget that with most of Fredo's extensions you need his 'LibFredo' extension installed [it's free]