That is interesting I will watch the fonts as well. In my case though, it was a sizing issue. When I resized the viewport, everything showed up correctly. That has happened to me multiple times.

@dave r said: Try updating Internet Explorer and clear the temporary internet files. As for downloading directly from the web, choose the version you need to suit the SketchUp version. [attachment=0:3iypz9za]<!-- ia0 -->Capture.PNG<!-- ia0 -->[/attachment:3iypz9za] thanks Dave for fast reply For your information, i have update my Internet Explorer. I already clear the temporary internet files. The warehouse then can be open, but after few trial, it cannot connect to the webpage again. thanks for the tip of choosing the version, I am unaware of that features since i normally download at the main page i will download from the webpage as optional FYI another workaround i did is installing Sketchup Make 2016, just to use the warehouse from the program. but for that, i need to save the file as Sketchup 2014. I cannot directly copy and paste ETC: i did notice that Sketchup 2016 64bit can preview the file, which cannot be done on Sketchup 2014