I just tried transferring the file, via DropBox, from my PC to my Imac and it downloaded and played fine.
I'm not too sure what's happening when I send the file over to a client. I've been using WeTransfer previously for other animations and it's been no problem.

Your extension is absolutely fantastic by the way, please don't think that this issue has any effect on how I continue to use Animator. It's probably just one of those things but I had to bring it to your attention just in case you had a solution.

One thing I would like to ask is about the sizing or dimension of the viewport before I start processing, is there a rule of thumb for optimal size, i.e 1920 or 1200 etc...

Thanks again.

Just a standard video, no Vray etc.
File formats in .mov & mp4

Thanks

Hi Fredo6,

I generated two animations this week, after the update to v2.9a, and they both came out perfectly.
However when I send them Via WeTransfer, DropBox etc for others to view they are experiencing errors or corrupted files and the videos become unwatchable. The videos are still absolutely fine on my machines though.

This has only happened since the update, is there anything else I need to do to correct this? Do you know why this could be happening?

Thank you.

Good afternoon,

I've had an issue with v2.8a today, I generated a video of around 68s and has taken just oven 3.5hrs. When it finished it came up with the message box asking me to save and exit. I did this and when I opened the folder where it had saved to there was only one video at 9s long.

Not too sure what to do now, is there a way to get back to that message window to try and salvage the file?
If I have to generate another I will but would prefer not to have to start the process again if I can.

Any thoughts?

Many thanks

Hey Fredo,

I'll give it a try.
Thank you.

Ben

Hi Fredo6,
Thank you for replying.

I have one example that I have taken a couple of sreenshot's of, please see attached.

You'll notice that some of the icons are missing or only partially there.
When this happens the highlight of objects also doesn't function, i.e no coloured bounding boxes.

Let me know what you think, I'll try my best to give you further examples.

Hi,

I'm new to animating in Sketchup but I've seen so many good reviews for Animator that I thought I would give it a go.
Really easy to learn, simple but detailed and gives a great result.
However, I'm experiencing a few issues, they are as follows:

On occasion some of the buttons disappear or are missing segments.
Groups or components aren't highlighting when you need to make a selection when creating a new movement.
Sometimes when a new movement is selected none of the action tabs appear to select to enable you to make your desired movement.
A number of times I've created an entire film, which takes time, I press the save button and exit the extension. If I go to open the extension back up the entire film has gone.
Also, once a film has been created, I've saved it, opened it back up and all of my groups and components have moved, either reversed their original positions or are totally somewhere else in the model.

Really sorry to highlight these issues, especially if it's something I am doing wrong. I would very much like to keep using this extension but I need some help with the above.

Many thanks

Will do, cheers.

Thank you for the info, really appreciate it.

mitch7780

Hi Dave R,

Thank you for your response.
I've seen the CutList extension but wasn't too sure if it works with SU 2019, do you know if i does?

If yes the I'll give it a go.

Thanks again

mitch7780