I am fairly new to Plugins on Sketchup so that may be the route of my issue but I have created an animation using animator (that was very easy to use).

When I click "Generate Video or film" I get the popup where I can select the video output format and select frame rates etc. I have downloaded FFmpeg and selected the exe file in location as per the guide on here.

However, when I click "Generate Video" the pop up goes away but the smaller pop up showing the progress of the video creation does not appear. I just get taken back to my model. However, if I try to click on the animator icons at the top nothing happens.

Is it possible that I have installed either sketchup or the animator plugin incorrectly?

I am running Sketchup Version 24.0.553

@Rich-O-Brien

See RubyConsole report below. Looks like it doesn't find the file location in the directory.

RENDERING INIT
Status natural = {}
Status thea = :not_supported
Status ambient_occlusion = :not_supported
Status sketchFX = :not_supported
Status twilight = :not_supported
Status vray4 = :not_supported
Status vray = :not_supported
:beg_time => 0
:end_time => 28.0
:frame_rate => 25
:speed_factor => 1.0
:reversed_play => nil
:transparent => false
:dimX => 1460
:dimY => 882
:dim_mode => "custom"
:filter => {
}  (:filter)
:root_dir => "C:/Users/MattThompson/Fairhaven H & V Services Ltd/SharePoint Portal - Documents/60 Projects/600 - Projects by pipeline no/L1534 Pilgrim Foods Shellalagh/Replacement coil survey 04-06-24/Animator Videos"
:movie_dir => "Coil Replacement Process - 02-Dec-2024 14-52-50"
:movie_name => "Film 1"
:date_modified => 1733146973.964256
:break_aspect_ratio => nil
:movie_formats => {
   :mp4 => true
   :mov => true
}  (:movie_formats)
:rendering_method => :natural
Error: #<Errno::ENOENT: No such file or directory @ dir_s_mkdir - C:/Users/MattThompson/Fairhaven H & V Services Ltd/SharePoint Portal - Documents/60 Projects/600 - Projects by pipeline no/L1534 Pilgrim Foods Shellalagh/Replacement coil survey 04-06-24/Animator Videos/Coil Replacement Process - 02-Dec-2024 14-52-50 - Film 1>
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:1034:in `mkdir'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:1034:in `movie_create_folder'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:940:in `movie_top_generate'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatortool.rbe:2319:in `movie_dialog_call_back'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:403:in `call'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:403:in `notify_result'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:472:in `on_close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:435:in `block in dialog_create'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:659:in `j_onclose'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:359:in `block in create_dialog'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:387:in `close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:387:in `close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:483:in `close_validate'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:1321:in `param_dialog_callback'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:846:in `call'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:846:in `j_action'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:712:in `j_callback'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:700:in `block in j_dispatch'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:692:in `each'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:692:in `j_dispatch'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:360:in `block in create_dialog'

@Rich-O-Brien - that seems to be it! The drive is local to my office but as you smized it doesn't seem to want to write to a location on a sharepoint folder.

One to keep in mind for future work.

Many thanks!

@Rich-O-Brien - that seems to be it! The drive is local to my office but as you smized it doesn't seem to want to write to a location on a sharepoint folder.

One to keep in mind for future work.

Many thanks!

@Rich-O-Brien

See RubyConsole report below. Looks like it doesn't find the file location in the directory.

RENDERING INIT
Status natural = {}
Status thea = :not_supported
Status ambient_occlusion = :not_supported
Status sketchFX = :not_supported
Status twilight = :not_supported
Status vray4 = :not_supported
Status vray = :not_supported
:beg_time => 0
:end_time => 28.0
:frame_rate => 25
:speed_factor => 1.0
:reversed_play => nil
:transparent => false
:dimX => 1460
:dimY => 882
:dim_mode => "custom"
:filter => {
}  (:filter)
:root_dir => "C:/Users/MattThompson/Fairhaven H & V Services Ltd/SharePoint Portal - Documents/60 Projects/600 - Projects by pipeline no/L1534 Pilgrim Foods Shellalagh/Replacement coil survey 04-06-24/Animator Videos"
:movie_dir => "Coil Replacement Process - 02-Dec-2024 14-52-50"
:movie_name => "Film 1"
:date_modified => 1733146973.964256
:break_aspect_ratio => nil
:movie_formats => {
   :mp4 => true
   :mov => true
}  (:movie_formats)
:rendering_method => :natural
Error: #<Errno::ENOENT: No such file or directory @ dir_s_mkdir - C:/Users/MattThompson/Fairhaven H & V Services Ltd/SharePoint Portal - Documents/60 Projects/600 - Projects by pipeline no/L1534 Pilgrim Foods Shellalagh/Replacement coil survey 04-06-24/Animator Videos/Coil Replacement Process - 02-Dec-2024 14-52-50 - Film 1>
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:1034:in `mkdir'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:1034:in `movie_create_folder'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6videomanager.rbe:940:in `movie_top_generate'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatortool.rbe:2319:in `movie_dialog_call_back'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:403:in `call'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:403:in `notify_result'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:472:in `on_close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:435:in `block in dialog_create'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:659:in `j_onclose'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:359:in `block in create_dialog'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:387:in `close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:387:in `close'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:483:in `close_validate'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_animator/animatordialogvideogeneration.rbe:1321:in `param_dialog_callback'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:846:in `call'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:846:in `j_action'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:712:in `j_callback'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:700:in `block in j_dispatch'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:692:in `each'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:692:in `j_dispatch'
c:/users/mattthompson/appdata/roaming/sketchup/sketchup 2024/sketchup/plugins/fredo6_!libfredo6/body_lib6webwdlg.rbe:360:in `block in create_dialog'

I am fairly new to Plugins on Sketchup so that may be the route of my issue but I have created an animation using animator (that was very easy to use).

When I click "Generate Video or film" I get the popup where I can select the video output format and select frame rates etc. I have downloaded FFmpeg and selected the exe file in location as per the guide on here.

However, when I click "Generate Video" the pop up goes away but the smaller pop up showing the progress of the video creation does not appear. I just get taken back to my model. However, if I try to click on the animator icons at the top nothing happens.

Is it possible that I have installed either sketchup or the animator plugin incorrectly?

I am running Sketchup Version 24.0.553