You must use your SketchUcation member's name to try to login: NOT your email address. Then use the membership's password... If you have 'forgotten' either of these send a separate email or PM to one of us... I see the memebership-name associated with your email is 'Blevins64'. Your password is your own - we can't access it - but we could reset it, if you want... Gábor is our IT guru... Let us know... PS: You could try deleting your Internet Explorer cache [ sometimes used by dialogs in SketchUp] in case something got screwed up ! ] Then restart SketchUp...