Sketchucation Tools 4.4.1
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@Rich-O-Brien Rich just checked the LIcense info again and it appears that the problem only exists on the joint push pull, curvizard, fredoscale, toposhaper licenses? The curviloft is not showing any licenses?
Regards
Paul -
@PSG64 Your output shows you have not activated licenses on this device. Except for Tools on Surface and Visuhole.
Every device needs you to activate licenses. If you go to https://sketchucation.com/webshop/my-licences.php you can see a list of devices you have activated on.
Clicking the Chevron icon will reveal more info...
If you see a scenario like the above where there's no Checkbox that means you activated on a device that was running an older release of Sketchucation Tools that did not enable online releasing.
Updating Sketchucation Tools and Libfredo on these devices will force the Checkbox to appear.
Does this help?
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@Rich-O-Brien Hi Rich, I have gone through and checked that both Sketchuation tools and Libfred6 are latest versions on both my Laptop and Work PC. My Laptop seems to have all the correct licenses in place. See output
I will go through my Work PC and redo all the licenses and provide the output from that. Regards Paul -
@PSG64 Looks good so far.
At https://sketchucation.com/webshop/my-licences.php you may have activations on devices you no longer have access to. In these instances, if there's no checkbox to release, your seat is frozen to that device.
As I explained, these devices had licenses activated prior to our online release functionality. To remedy that just send us an email at support@sketchucation.com so you don't expose sensitive information publicly and we'll work through those with you.
Ideally, you want you be in a position where you have full control over releasing seats at a device and online. This is only possible by keeping extensions updated.
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@Rich-O-Brien Hi Rich, thanks for your help on this. Here is the output from my Work PC.
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It looks like the only license with a problem now is the Fredo pushpull as all the Fredo collection tools appear to work on both systems. I only use my Laptop and Work PC so its not an issue at the moment not being able to free up the 3rd license. I will do as you suggest and email support direct. Thanks again for your help.
Regards
Paul -
Hi,
I don't know if it is the right place to post.
I am under Win10 and Sketchup Make 2017
I have a display issue with Sketchucation Tools : some icons are missing.
sketchucation.com and fontawesome.com are in whitelist in internet options.
I've installed IE-11 and I still have that issue.Can you help me to solved it ?
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@Jerome_971
@Rich-O-Brien or @Gabor will get back to you with detailed advice.
I think this has been reported a few times before and resolved...IE11 is not needed with newer dialogs which use a built-in Chrome browser system
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Icons are served via Javascript, which at runtime, deliver icons via SVG or CSS depending on browser type.
The JS is piggybacks on CloudFlare to make sure you receive icons from nearest server to you.
That said, we've no way to test on SketchUp 2017 so reproducing this not possible.
Your only way to get us any info would be to right click the ExtensionStore dialog and choose Show Dev Tools
Then in Dev Tools under Console you see some error messages...
My suspicion is something is blocking the javascript locally on your system
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@Rich-O-Brien @TIG
Thanks for your responses.
There are errors on Dev Tools Console :
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@Jerome_971 Ok, so the first 2 errors are the icon JS which can be resolved if we host icons on our servers. The disadvantage to this is all users would experience slower loading times.
What are your thoughts on fixing it for users on a seven year old version of SketchUp?
We will take a look and see if we can come up with a fix. But time marches on and the sun is setting for SketchUp Make users and we have zero control over that aspect I'm afraid.
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@Rich-O-Brien
I understand.
I don't have network everytime Im using sketchup why I prefer a local software.
You don't have to fix it. I suppose users like me on SU Make represent a little percentage.
Thank you for your interest on my issue ! -
After more investigations and a lot of readings on internet to understand how it works... I think there is a problem with CSS rules. SU Make 2017 cannot 'read' them. I don't know I can say it in this way (I don't have coding skills and Im a french speaker).
If SU Make 2017 was able to use Chrome for embedded browser I think it will work.
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@Jerome_971
But v2017 does use the built-in Chrome browser with any HtmlDialogs [like the ExtensionStore's]
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