Latest pc woes.

Mike Amos

Checked and Sketchup fails to respond creating a group. My old pc with half the ram and a smaller card was twice as fastr at least.

Gus R

Mike,

Something is seriously wrong. Your rig and Windows 11 should work. I can't think of much but try:

Windows update if you haven't already. I'm sure you did that.
Get the latest Microsoft Framework. Stab in the dark.
https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net48-web-installer
Update your BIOS to the latest.
Run MEM Check. That will take a long time.
Disable "Turbo Mode" in BIOS.
Run Chkdsk.
Get the latest firmware for any SSD's you may have.

Gus R

Also check performance for your CPU and Memory in Task Manager. Right click "Start" then "Task Manager" and you'll see the options on top. Make sure everything matches your hardware.

Then check for problem devices in Device Manager.

Rich O Brien

Considering a browser can run SketchUp you have something preventing an installed app from functioning at its base level.

Its a puzzling behaviour too. One to get a pro to look at because its sounds like some bottle neck is occurring.

Does the behaviour happen on a vanilla SketchUp install with zero extensions active?

Mike Amos

Thanks Gus,

Appreciated.

I am going to get back to the builders and give them something to think about.

Yep, did those bits you mentioned on third or fourth go round but I appreciate the suggestions.

I'll call them Monday now.

Mike Amos

Well, I spent most of last night going over firmware and bios etc.

Shut the monster down at about 5:30 and waited for the morning proper to see what it would do.

No idea what did the job, graphics card acceleration had been reset by windoze frequently but no idea if that had a hand in the problems. Just used difusion to see what would happen and it seemed to be OK. Result in Difusion thread.

Mike Amos

Still unable to open a new file in 2023. Some models that were fine on the old pc with windows 10 are impossible and slow.

Bought a windoze 11 pro key so might just chance the upgrade.

TIG

When you installed SketchUp on your new PC did you select its installer's exe file icon [in Downloads] and right-click > context-menu > Run as administrator ?
If not then ensure SketchUp/Layout are not running, and do it now, when prompted choose 'Repair'.
It will set all permissions properly.
It should not affect any installed extensions etc...
Double-clicking on an exe file to install it [i.e. Run it] is not the same as doing it properly, even if you have admin-powers.
Doing it the wrong way can result in all kinds of unpredictable and weird issues - often about file/folder permissions etc...
It won't hurt to try it...

Mike Amos

Always installed as admin, nevver double clicked.

Done numerous repairs too.

I know, there will always be files that are a pain in the seat but the duesnberg I rendered on my old pc (16gb REAM and 2gb Graphics card) handled the model fine and allowd for sub division of surfaces, cleanup etc. https://sketchucation.com/forums/viewtopic.php?f=81&t=73039&hilit=+dusenberg

This monster cannot even load the file cleanly.

Funnily enough the model just leaded in 2023 on the new machine and is in the process of cleaning. Only 1237 hours plus to go.

The behaviour is odd, random and entirely pile poking.

Mike Amos

I am obviously on too mcu whoopy juice, the new file opening is 2022, NOT 2023.

Not sure how I get through to chilblast, they are vehement the pc is fine.

Gus R

Mike,

Are you able to reinstall Windows? Start fresh. Format all drives then reinstall. If that doesn't work there has to be some kind of hardware glitch. You could try re-seating the CPU with new thermal paste and/or re-seating your RAM.

Chilblast can deny all they want but that's common practice with service these days including some software. They always blame the user. Even the best manufacturer or software developer can make mistakes or put out a lemon.

I had an over-sized CPU fan (Dark Rock Pro 4) that I installed which was too big and I mistakenly put in the RAM (got additional RAM at the time) in one slot tilted sideways. That ended up completely messing up my OS and I had to re-install Windows again. Got a new fan (Noctua NH-U12A) and did it right the second time.

Gus R

Mike,

The obj file import into SU 2022 locks up SU. Both work using Transmutr.

Gus R

TIG's obj importer was importing but it has over 3.6 million lines. Taking a while and when I change tasks it locks up. Easier to use Transmutr. The importer I mentioned before was the Quadface tools importer which doesn't work.

Mike Amos

I know, thing is, the old pc managed this and other files very well.

In other news, without touching a thing, Artisan V1 is back rather than greyed out and non responsive.

I think suggestive of conflicts somewhere.

Mike Amos

Artisan V1 is gone again......