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    Unable to purchase RoundCorner

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    • O Offline
      oyercab
      last edited by

      I've been using Fredo's RoundCorner for years, and am now trying to purchase a license. I'm a premium member and have followed all the instructions. On the purchase license page the box for PayPal is unresponsive, even though I've had an account there for years. I've been trying this for two days, and have a long list of purchase requests, but am not able to obtain a license. Obviously I'm doing something wrong. Somebody please help!! I can't function without this plugin.

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      • G Offline
        Gábor
        last edited by

        Hi Oyercab,

        Could you please do the following?

        • Go to the plugin's purchase page and make sure the correct plugin is selected with the correct quantity
        • Make sure no popup blockers are active in your browser
        • Enter a your email address into the form box (do not fill out any other fields)
        • Open the developer console in your browser
        • Click the pay with PayPal button

        If it is still failing please PM me the error message from the dev. console

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        • O Offline
          oyercab
          last edited by

          Many thanks, Gabor!

          Worked fine when I removed all information except my email address. I wonder why that tip is not included in the instructions.

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          • M Offline
            mimom
            last edited by

            Hello, plz help me Im trying to purchase the bundle as my whole work is on hold now because the plugins are expired, I have tried to purchase the bundle 4 times now in the past 48 hrs nothing is happening, when I go to the card payment page I put the card information and everything when i click pay now , the page refresh and thats it nothing happens ! no transaction no email nothing ! plz reply ASAP.( im already signed up as a free member in sketchucation, I have installed the latest ssketchucation plugin to sketchup,did everything it is asked for yet the payment page is broken for some reason.

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            • G Offline
              Gábor
              last edited by

              Hi Mimom,

              Could you open your Developer WEB console in your browser?

              On the purchase page at the left side please fill in only the email address field at the left form. At PayPal's card payment form (which opens after clicking the card button) fill in all the fields properly.

              Try to purchase, PM me the error message from the WEB console.

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              • G Offline
                Gábor
                last edited by

                @oyercab said:

                .... I wonder why that tip is not included in the instructions.

                Because it should work with all those data filled in. Actually those data are needed for a proper receipt.

                I asked you to leave the other fields except the email address empty because I wanted the simplest situation possible to track down the error.

                Now that we know probably one of those fields caused the problem, I need to find out which one was it.

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                • I Offline
                  Indecrafts
                  last edited by

                  I can't purchase as well. I tried purchasing a bundle but all my credit cards are rejected/ denied.
                  I did use the same credit card to purchase Vertex Tool, Subd, and Clothworks Plugins. but I can't use them when I purchase Fredo Bundle.

                  I hope there will be a quick response on this. Thank you.

                  Jerald

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                  • Rich O BrienR Offline
                    Rich O Brien Moderator
                    last edited by

                    @indecrafts said:

                    I did use the same credit card to purchase Vertex Tool, Subd, and Clothworks Plugins.

                    We don't sell Vertex Tools and SUbD.

                    If you bought Clothworks there is no reason why FredoBundle would behave differently. Both use PayPal's API.

                    Download the free D'oh Book for SketchUp 📖

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                    • U Offline
                      upscalevalley Newcomers
                      last edited by

                      There could be a number of potential issues that could be preventing you from making the purchase. Here are a few potential explanations:

                      Payment issues: There could be an issue with your payment method, such as an expired credit card or insufficient funds.

                      Technical issues: There could be a technical issue with the website or application you are using to make the purchase, or with your device or internet connection.

                      Product availability: RoundCorner may not be available for purchase at this time.

                      Age or location restrictions: There may be age or location restrictions that prevent you from purchasing RoundCorner.

                      It is recommended that you contact the website or application where you are trying to make the purchase, or the company or organization that is selling RoundCorner, for more information on why you are unable to make the purchase. They may be able to provide you with more specific information and help you resolve the issue.

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                      • A Offline
                        antdes Newcomers
                        last edited by

                        Hi can someone please help with purchasing the bundle. All my credit cards are rejected/ denied as well. I've also tried everything on this thread. please help

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                        • Rich O BrienR Offline
                          Rich O Brien Moderator
                          last edited by

                          @antdes said:

                          Hi can someone please help with purchasing the bundle. All my credit cards are rejected/ denied as well. I've also tried everything on this thread. please help

                          If PayPal is rejecting your card then issue is between them and your card issuer. We have no influence over that.

                          Download the free D'oh Book for SketchUp 📖

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