SCFLicense: Extension Licensing on Sketchucation
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@cjfdyd727 said in SCFLicense: Extension Licensing on Sketchucation:
If the account email is different from the email receiving the license, will the license purchase not appear in the account's purchase history?
Licenses are linked to the user account that purchased. Email address entered at the purchase page is only for delivery.
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@Rich-O-Brien Thank you very much for your quick response. So, will the purchase history become visible after I receive the shipping email, perhaps 8 to 24 hours later?
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hello, I already used your tools, of course purchased license. But few days ago, i changed my computer account's name then, the license does not going. How can i doing?
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@cjfdyd727
It's usually alot quicker than 8hrs if your payment was successful. Nearly instant in most cases.But if the payment processors we use, PayPal or Stripe, encounter difficulties making a charge then it can take up to 24hours.
In rare cases, payments fail because of bank security policies.
I can see PayPal has placed your purchase into a Pending state which usually means an issue between your bank card and PayPal.
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@megahits said in SCFLicense: Extension Licensing on Sketchucation:
hello, I already used your tools, of course purchased license. But few days ago, i changed my computer account's name then, the license does not going. How can i doing?
Error messages when activating?
Most likely, since you changed a devices name, the signature file will complain.
- Go to https://sketchucation.com/webshop/my-licences.php and release seats
- Open SketchUp
- Go to Extensions > Sketchucation > Global License Status and click License File Location
- Close SketchUp and in the Explorer delete the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt
- Open SketchUp and activate licenses.
Please make sure all devices are running Sketchucation Tools 4.4.1 and the most recent Libfredo. This enables online seat releasing at https://sketchucation.com/webshop/my-licences.php
Otherwise seats will be frozen.
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@Rich-O-Brien I got a text message the payment was completed with PayPal, but the license hasn't come yet. Can someone check on this issue?
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@cjfdyd727
I have replied to your email from our support inbox. I can continue to help you from there. Regards Anne -
Hello, error codes B03 and A04 keep appearing. I'll also send you the plugin version logs. Thank you for your help.
Fredo6 Plugins Information on 2025-05-14 20:13:47 +0200
- Platform: x64-mswin64_140 - Ruby: 2.7.7
- Sketchup: 23.1.340
- LibFredo6: v15.4a
- LibFredo6 Binary loaded
- Sketchucation ExtensionStore: 4.4.1
- SCFLicense: v6.4a - 74
- Fredo6 Plugins
JointPushPull v4.9a
- SCFLicense directory present
Signature File: 2025-05-14 20:12:47 +0200
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@Rémi-Gaming said in SCFLicense: Extension Licensing on Sketchucation:
Hello, error codes B03 and A04 keep appearing. I'll also send you the plugin version logs. Thank you for your help.
Are you using the license for JPP at https://sketchucation.com/webshop/my-licences.php to activate?
If your device name uses special characters please change it to use alphanumeric characters only.
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Yes, I bought the license on the site https://sketchucation.com. I also tried to change the name of my computer to Rémi8Gaming, but it didn't work.
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@Rémi-Gaming said in SCFLicense: Extension Licensing on Sketchucation:
Rémi8Gaming
é is a special character
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Great, thank you very much, it works.
Best regards
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hola, me acabo de descargar el plugin curviloft como activo la licencia gratuita de 30 dias?
Hi, I just downloaded the curviloft plugin. How do I activate the free 30-day license?
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It is active from installation. You need to buy a license after the trial expires.
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After switching to a new PC, I'm unable to activate my license. Could you please advise me on how to resolve this issue?
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This is normal since licenses are attached to computers. Did you follow the instructions?
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Hello,
I’ve been a customer of yours for years and already own several plugin licenses. Recently, however, I’ve been experiencing an issue with the JointPushPull extension. My license seems to have a problem—whenever I try to use or manage it, I receive the following error message:ERROR_A04
Wrong Signature File – You may have changed the computer name
It is advised to erase the Signature file and revalidate.I’m not sure how to fix this. Could you please help me resolve it?
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Click OK in the popup alert. This will open the location of the signature file.
Delete the file named SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt
Restart SketchUp
Activate license
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Recipient: Dear Manager
- I purchased a license for Round Corner Ruby on 23/04/2024...
I forgot about the purchase and purchased another license. Please confirm if I can cancel the payment I made today.
- I purchased a license for Round Corner Ruby on 23/04/2024...
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@cheolpal please email support@sketchucation.com with details
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