Error with generating report

pibuz · 28 Nov 2018, 10:58

Hi guys, i just installed SU2018, but somehow the report utility fails to load..

The ruby console throws this message

"Error: #<NoMethodError: undefined method to_json' for #<Hash:0x0002a849deeb78>> c:/users/filip/appdata/roaming/sketchup/sketchup 2018/sketchup/plugins/su_dynamiccomponents/ruby/generatereport.rbe:359:in pull_attribute_tree'
c:/users/filip/appdata/roaming/sketchup/sketchup 2018/sketchup/plugins/su_dynamiccomponents/ruby/generatereport.rbe:94:in block in initialize' SketchUp:1:in call'"

Any ideas about how I can fix it?

Thanks in advance!

juju · 28 Nov 2018, 12:05

@pibuz said:

Hi just installed SU2018

Did you install via right click > run as administrator? If not then do this and do a repair installation. Else just reinstall using this method.

pibuz · 28 Nov 2018, 12:09

I'll retry immediately, just to make sure...

pibuz · 28 Nov 2018, 12:20

Nothing.

And now SketchUp freezes, and can't continue.

I'm astonished. The Laptop is completely new, and SketchUp refuses to work. I truly don't know what to do.....

juju · 28 Nov 2018, 12:29

@pibuz said:

The Laptop is completely new

What are the specifications of the new machine? I assume it is a windows machine? Have you restarted inbetween?

pibuz · 28 Nov 2018, 12:33

The Machine is very powerful, it absolutely not an hardware problem. Moreover, I'm a very long time SU user, so really BASIC operations like installing and opening the program should be absurdly easy.

And yet, it doesn't work....I don't know why...

I tried uninstalling and reinstalling but this doesn't fix anything.......

juju · 28 Nov 2018, 12:42

Yeah, I know you're a long time SU user pibuz (with some nice stuff as well), just trying to help.

Maybe try to get SketchUp to make good on their support & maintenance?

Hmmm. How's your internet connection / connectivity? I've had some strange error messages from SU when this is compromised. Whenever the internet connectivity is strong / fine there doesn't seem to be problem error messages. Also when it's off (no internet connected) I don't have error messages, just when connectivity is compromised. This not the case here either?

pibuz · 28 Nov 2018, 13:31

Connection also is excellent!

When trying to uninstall/re-install the first time I run the program it's ok, the second time it starts freezing......

maybe it's something related to the license check? Maybe a difficult check due to restrictions in outgoing signals of OUR firewall?

pibuz · 29 Nov 2018, 22:24

...seems like I can't even open a sketchup file now....
I begin to think the issue here is the integrated video card drivers...... I'm running on a UHD graphics 630..... is there something I can do to fix this?

I can't work at all....

juju · 30 Nov 2018, 06:52

Please tell me the laptop has a dedicated GFX solution? You'll need to set preferences making SU / LO run only on dedicated GFX solution.

pibuz · 30 Nov 2018, 08:02

Obviously yes: there's a GTX 1050 with 4GB dedicated.
Yesterday evening I kept on testing the issues: I can install and run SketchUp 2017, but I cannot launch Indigo renderer and enscape. Both freeze......

EDIT: sorry Juju: what's "LO"?

juju · 30 Nov 2018, 08:08

SU = SketchUp
LO = LayOut

pibuz · 30 Nov 2018, 08:11

Thanks! Strangely, layout shows no issues. At all.