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    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • P
      pibuz
      last edited by

      Nothing.

      And now SketchUp freezes, and can't continue.

      I'm astonished. The Laptop is completely new, and SketchUp refuses to work. I truly don't know what to do.....

      WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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      • jujuJ
        juju
        last edited by

        @pibuz said:

        The Laptop is completely new

        What are the specifications of the new machine? I assume it is a windows machine? Have you restarted inbetween?

        Save the Earth, it's the only planet with chocolate.

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        • P
          pibuz
          last edited by

          The Machine is very powerful, it absolutely not an hardware problem. Moreover, I'm a very long time SU user, so really BASIC operations like installing and opening the program should be absurdly easy.

          And yet, it doesn't work....I don't know why...

          I tried uninstalling and reinstalling but this doesn't fix anything.......

          WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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          • jujuJ
            juju
            last edited by

            Yeah, I know you're a long time SU user pibuz (with some nice stuff as well), just trying to help.

            Maybe try to get SketchUp to make good on their support & maintenance?

            Hmmm. How's your internet connection / connectivity? I've had some strange error messages from SU when this is compromised. Whenever the internet connectivity is strong / fine there doesn't seem to be problem error messages. Also when it's off (no internet connected) I don't have error messages, just when connectivity is compromised. This not the case here either?

            Save the Earth, it's the only planet with chocolate.

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            • P
              pibuz
              last edited by

              Connection also is excellent!

              When trying to uninstall/re-install the first time I run the program it's ok, the second time it starts freezing......

              maybe it's something related to the license check? Maybe a difficult check due to restrictions in outgoing signals of OUR firewall?

              WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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              • P
                pibuz
                last edited by

                ...seems like I can't even open a sketchup file now....
                I begin to think the issue here is the integrated video card drivers...... I'm running on a UHD graphics 630..... is there something I can do to fix this?

                I can't work at all....

                WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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                • jujuJ
                  juju
                  last edited by

                  Please tell me the laptop has a dedicated GFX solution? You'll need to set preferences making SU / LO run only on dedicated GFX solution.

                  Save the Earth, it's the only planet with chocolate.

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                  • P
                    pibuz
                    last edited by

                    Obviously yes: there's a GTX 1050 with 4GB dedicated.
                    Yesterday evening I kept on testing the issues: I can install and run SketchUp 2017, but I cannot launch Indigo renderer and enscape. Both freeze...... 😕

                    EDIT: sorry Juju: what's "LO"?

                    WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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                    • jujuJ
                      juju
                      last edited by

                      SU = SketchUp
                      LO = LayOut

                      Save the Earth, it's the only planet with chocolate.

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                      • P
                        pibuz
                        last edited by

                        Thanks! Strangely, layout shows no issues. At all.

                        WEB (ita) - https://filipposcarso.wixsite.com/ordinentropico

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