Error with generating report

juju

Hi just installed SU2018

Did you install via right click > run as administrator? If not then do this and do a repair installation. Else just reinstall using this method.

pibuz

I'll retry immediately, just to make sure...

pibuz

Nothing.

And now SketchUp freezes, and can't continue.

I'm astonished. The Laptop is completely new, and SketchUp refuses to work. I truly don't know what to do.....

juju

@pibuz said:

The Laptop is completely new

What are the specifications of the new machine? I assume it is a windows machine? Have you restarted inbetween?

pibuz

The Machine is very powerful, it absolutely not an hardware problem. Moreover, I'm a very long time SU user, so really BASIC operations like installing and opening the program should be absurdly easy.

And yet, it doesn't work....I don't know why...

I tried uninstalling and reinstalling but this doesn't fix anything.......

juju

Yeah, I know you're a long time SU user pibuz (with some nice stuff as well), just trying to help.

Maybe try to get SketchUp to make good on their support & maintenance?

Hmmm. How's your internet connection / connectivity? I've had some strange error messages from SU when this is compromised. Whenever the internet connectivity is strong / fine there doesn't seem to be problem error messages. Also when it's off (no internet connected) I don't have error messages, just when connectivity is compromised. This not the case here either?

pibuz

Connection also is excellent!

When trying to uninstall/re-install the first time I run the program it's ok, the second time it starts freezing......

maybe it's something related to the license check? Maybe a difficult check due to restrictions in outgoing signals of OUR firewall?

pibuz

...seems like I can't even open a sketchup file now....
I begin to think the issue here is the integrated video card drivers...... I'm running on a UHD graphics 630..... is there something I can do to fix this?

I can't work at all....

juju

Please tell me the laptop has a dedicated GFX solution? You'll need to set preferences making SU / LO run only on dedicated GFX solution.

pibuz

Obviously yes: there's a GTX 1050 with 4GB dedicated.
Yesterday evening I kept on testing the issues: I can install and run SketchUp 2017, but I cannot launch Indigo renderer and enscape. Both freeze......

EDIT: sorry Juju: what's "LO"?

juju

SU = SketchUp
LO = LayOut

pibuz

Thanks! Strangely, layout shows no issues. At all.