Sketchup 2017 won't start

[infovanderwoude.nl]

Good morning, Willem here.
It seems i cannot get SU 2017 to start. Can somebody help me ?

I've had an e-mail from Sketchup as follows:

Good news! SketchUp Pro 2017 is now available! Because you are up-to-date with our Maintenance & Support program, you are entitled to a FREE license upgrade. Your new SketchUp Pro 2017 license information is below.
Please note: you’ll need to be connected to the Internet when you authorize SketchUp Pro 2017.

After downloading and installing sketchup 2017 it will not start.
I have restarted my computer (windows 7 home premium)but it doesn't start.
I also removed SU2017 and than installed it again, but nothing seems to work.

Help me please.

[juju]

Are you running 64-bit version of Windows 7 Home Premium? If not then SketchUp 2017 will not start, in fact it shouldn't even install, it is 64-bit only now...

If indeed you are running a 64-bit Win 7 system, I would download it again and do the installation again. If I recall Correctly there may be additional requirements that will have to be downloaded and installed, maybe have a look at the release information.

[Dave R]

Assuming you are running 64-bit Windows, you must right click on the installer and choose Run as administrator to install it properly.

[kaas]

You're not running on old hardware that SketchUp doesn't support anymore?
See more here: https://help.sketchup.com/en/article/36208

[juju]

@kaas said:

You're not running on old hardware that SketchUp doesn't support anymore?
See more here: https://help.sketchup.com/en/article/36208

that's actually a good point, try downloading the Sketchup 2017 CheckUp app and run that, maybe some clues from that?