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    FireProGl 7800 Windows 10 and Sketchup Pro 2016 Issue

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    • A Offline
      ALFAMAX
      last edited by

      I recently upgraded to windows 10. I installed Sketchup 2016. The graphics card I have is a FireProGl V7800. Unfortunately, sketchup is not detecting my graphics card so I'm unable to take advantage of all its features.When I open a large file the frame rate is choppy and sometimes sketchup freezes when loading. I updated the drivers but still this version of sketchup cannot see my card. Apparently, Sketchup 2016 uses Open Gl 2.0. So, is my card outdated, is this a windows 10 issue or did I install the wrong drivers? I attached specs of my rig. Thanks

      Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)
      Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
      System Model: System Product Name
      BIOS: BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
      Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
      Memory: 12288MB RAM
      Available OS Memory: 12280MB RAM
      Page File: 3449MB used, 21117MB available
      Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
      DX Setup Parameters: Not found
      User DPI Setting: Using System DPI
      System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
      Miracast: Not Available
      Microsoft Graphics Hybrid: Not Supported
      DxDiag Version: 10.00.14393.0000 64bit Unicode

      Display Devices


            Card name: ATI FirePro V7800 (FireGL V)
      
         Manufacturer: Advanced Micro Devices, Inc.
      
            Chip type: AMD Radeon Graphics Processor (0x6889)
      
             DAC type: Internal DAC(400MHz)
      
          Device Type: Full Device
      
           Device Key: Enum\PCI\VEN_1002&DEV_6889&SUBSYS_03061002&REV_00
      
        Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
      

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

       Display Memory: 5874 MB
      

      Dedicated Memory: 2034 MB

        Shared Memory: 3840 MB
      
         Current Mode: 1920 x 1200 (32 bit) (60Hz)
      
         Monitor Name: Generic PnP Monitor
      
        Monitor Model: PA246
      
           Monitor Id: ACIFF24
      
          Native Mode: 1920 x 1200(p) (59.950Hz)
      
          Output Type: Displayport External
      
          Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
      

      Driver File Version: 8.17.0010.1404 (English)

       Driver Version: 15.201.2401.0
      
          DDI Version: 11.2
      
       Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
      
         Driver Model: WDDM 1.3
      

      Graphics Preemption: DMA

      Compute Preemption: DMA

             Miracast: Not Supported by Graphics driver
      

      Hybrid Graphics GPU: Not Supported

       Power P-states: Not Supported
      

      Driver Attributes: Final Retail

      Driver Date/Size: 11/3/2015 8:00:00 PM, 1448296 bytes

          WHQL Logo'd: Yes
      
      WHQL Date Stamp: Unknown
      

      Device Identifier: {D7B71EE2-2BC9-11CF-CE76-0C23BEC2C535}

            Vendor ID: 0x1002
      
            Device ID: 0x6889
      
            SubSys ID: 0x03061002
      
          Revision ID: 0x0000
      

      Driver Strong Name: oem59.inf:cb0ae414ffe4100b:ati2mtag_EvergreenGL:15.201.2401.0:pci\ven_1002&dev_6889

       Rank Of Driver: 00D12001
      
          Video Accel: ModeMPEG2_A ModeMPEG2_C 
      
          DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  
      

      Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
      
                       {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
      
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
      
                       {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
      
                       {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
      
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
      
         D3D9 Overlay: Not Supported
      
              DXVA-HD: Not Supported
      
         DDraw Status: Enabled
      
           D3D Status: Enabled
      
           AGP Status: Enabled
      
             MPO Caps: Not Supported
      
          MPO Stretch: Not Supported
      
      MPO Media Hints: Not Supported
      
          MPO Formats: Not Supported
      
      1 Reply Last reply Reply Quote 0
      • TIGT Offline
        TIG Moderator
        last edited by

        The Spec for v2016's OpenGL requirements is a minimum - so higher versions are even better.
        https://help.sketchup.com/en/article/114278

        However, AMD Radeon Graphics Processors [like yours] have been suspect for their OpenGL support for some time...
        There have been many posts about this...
        I believe that NVidia is the preferred GC [at the moment]...

        Have you tried adjusting the Preferences > OpenGL permutations to see which is best...


        Another point that might just be relevant...
        When you installed SketchUp v2016 did you install it by selecting the installer's exe file and right-click > context-menu > Run as administrator...
        If you did not, but instead double-clicked and ran it as a normal-user [even if you had admin-powers], then in Win10 it is insufficient - it is not the same and can lead to flakiness is applications execution later...


        Another issue - 32bit SketchUp v2016 using some poorer GCs seem to perform better under Win10 than the equivalent 64bit installations.


        These are only a few possibilities...
        I'm sure others will suggest more...

        TIG

        1 Reply Last reply Reply Quote 0
        • sketch3d.deS Offline
          sketch3d.de
          last edited by

          Crosspost

          1 Reply Last reply Reply Quote 0
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