FireProGl 7800 Windows 10 and Sketchup Pro 2016 Issue

ALFAMAX · 27 Sept 2016, 20:45

I recently upgraded to windows 10. I installed Sketchup 2016. The graphics card I have is a FireProGl V7800. Unfortunately, sketchup is not detecting my graphics card so I'm unable to take advantage of all its features.When I open a large file the frame rate is choppy and sometimes sketchup freezes when loading. I updated the drivers but still this version of sketchup cannot see my card. Apparently, Sketchup 2016 uses Open Gl 2.0. So, is my card outdated, is this a windows 10 issue or did I install the wrong drivers? I attached specs of my rig. Thanks

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 3449MB used, 21117MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

Display Devices

      Card name: ATI FirePro V7800 (FireGL V)

   Manufacturer: Advanced Micro Devices, Inc.

      Chip type: AMD Radeon Graphics Processor (0x6889)

       DAC type: Internal DAC(400MHz)

    Device Type: Full Device

     Device Key: Enum\PCI\VEN_1002&DEV_6889&SUBSYS_03061002&REV_00

  Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

 Display Memory: 5874 MB

Dedicated Memory: 2034 MB

  Shared Memory: 3840 MB

   Current Mode: 1920 x 1200 (32 bit) (60Hz)

   Monitor Name: Generic PnP Monitor

  Monitor Model: PA246

     Monitor Id: ACIFF24

    Native Mode: 1920 x 1200(p) (59.950Hz)

    Output Type: Displayport External

    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1404 (English)

 Driver Version: 15.201.2401.0

    DDI Version: 11.2

 Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

   Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

       Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

 Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 11/3/2015 8:00:00 PM, 1448296 bytes

    WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71EE2-2BC9-11CF-CE76-0C23BEC2C535}

      Vendor ID: 0x1002

      Device ID: 0x6889

      SubSys ID: 0x03061002

    Revision ID: 0x0000

Driver Strong Name: oem59.inf:cb0ae414ffe4100b:ati2mtag_EvergreenGL:15.201.2401.0:pci\ven_1002&dev_6889

 Rank Of Driver: 00D12001

    Video Accel: ModeMPEG2_A ModeMPEG2_C 

    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                 {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                 {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                 {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

   D3D9 Overlay: Not Supported

        DXVA-HD: Not Supported

   DDraw Status: Enabled

     D3D Status: Enabled

     AGP Status: Enabled

       MPO Caps: Not Supported

    MPO Stretch: Not Supported

MPO Media Hints: Not Supported

    MPO Formats: Not Supported

TIG · 27 Sept 2016, 21:15

The Spec for v2016's OpenGL requirements is a minimum - so higher versions are even better.
https://help.sketchup.com/en/article/114278

However, AMD Radeon Graphics Processors [like yours] have been suspect for their OpenGL support for some time...
There have been many posts about this...
I believe that NVidia is the preferred GC [at the moment]...

Have you tried adjusting the Preferences > OpenGL permutations to see which is best...

Another point that might just be relevant...
When you installed SketchUp v2016 did you install it by selecting the installer's exe file and right-click > context-menu > Run as administrator...
If you did not, but instead double-clicked and ran it as a normal-user [even if you had admin-powers], then in Win10 it is insufficient - it is not the same and can lead to flakiness is applications execution later...

Another issue - 32bit SketchUp v2016 using some poorer GCs seem to perform better under Win10 than the equivalent 64bit installations.

These are only a few possibilities...
I'm sure others will suggest more...

sketch3d.de · 29 Sept 2016, 11:53

Crosspost