FireProGl 7800 Windows 10 and Sketchup Pro 2016 Issue
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I recently upgraded to windows 10. I installed Sketchup 2016. The graphics card I have is a FireProGl V7800. Unfortunately, sketchup is not detecting my graphics card so I'm unable to take advantage of all its features.When I open a large file the frame rate is choppy and sometimes sketchup freezes when loading. I updated the drivers but still this version of sketchup cannot see my card. Apparently, Sketchup 2016 uses Open Gl 2.0. So, is my card outdated, is this a windows 10 issue or did I install the wrong drivers? I attached specs of my rig. Thanks
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 3449MB used, 21117MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit UnicodeDisplay Devices
Card name: ATI FirePro V7800 (FireGL V) Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6889) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_6889&SUBSYS_03061002&REV_00 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 5874 MB
Dedicated Memory: 2034 MB
Shared Memory: 3840 MB Current Mode: 1920 x 1200 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: PA246 Monitor Id: ACIFF24 Native Mode: 1920 x 1200(p) (59.950Hz) Output Type: Displayport External Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.2401.0 DDI Version: 11.2 Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 11/3/2015 8:00:00 PM, 1448296 bytes
WHQL Logo'd: Yes WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2BC9-11CF-CE76-0C23BEC2C535}
Vendor ID: 0x1002 Device ID: 0x6889 SubSys ID: 0x03061002 Revision ID: 0x0000
Driver Strong Name: oem59.inf:cb0ae414ffe4100b:ati2mtag_EvergreenGL:15.201.2401.0:pci\ven_1002&dev_6889
Rank Of Driver: 00D12001 Video Accel: ModeMPEG2_A ModeMPEG2_C DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported
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The Spec for v2016's OpenGL requirements is a minimum - so higher versions are even better.
https://help.sketchup.com/en/article/114278However, AMD Radeon Graphics Processors [like yours] have been suspect for their OpenGL support for some time...
There have been many posts about this...
I believe that NVidia is the preferred GC [at the moment]...Have you tried adjusting the Preferences > OpenGL permutations to see which is best...
Another point that might just be relevant...
When you installed SketchUp v2016 did you install it by selecting the installer's exe file and right-click > context-menu > Run as administrator...
If you did not, but instead double-clicked and ran it as a normal-user [even if you had admin-powers], then in Win10 it is insufficient - it is not the same and can lead to flakiness is applications execution later...
Another issue - 32bit SketchUp v2016 using some poorer GCs seem to perform better under Win10 than the equivalent 64bit installations.
These are only a few possibilities...
I'm sure others will suggest more... -
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