Load Errors
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Sketchup Pro15, NO 3rd Party Plugins:
I am getting the following Loading Error Message. This is following a Hack job from a Ransomware group.Error Loading File su_advancedcameratools.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:insplit' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:inblock in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:ineach' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:inload_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:ininitialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_advancedcameratools.rb:29:innew'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_advancedcameratools.rb:29:in<top (required)>' Error Loading File su_dynamiccomponents.rb Error: #<ArgumentError: invalid byte sequence in UTF-8> C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:insplit'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:inblock in load_extension_info' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:ineach'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:inload_extension_info' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:ininitialize'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_dynamiccomponents.rb:30:innew' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_dynamiccomponents.rb:30:in<top (required)>'
Error Loading File su_sandbox.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:insplit' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:inblock in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:ineach' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:inload_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:ininitialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:34:innew'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:34:in<module:SandboxTools>' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:29:in<top (required)>'
Error Loading File su_webtextures.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:insplit' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:inblock in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:ineach' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:inload_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:ininitialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:26:innew'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:26:in<module:WebTextures>' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:20:in<top (required)>'I am perfectly happy to reinstall if need be. Any ideas?
Many Thanks.
WK -
The error is not indicative of a bug so I moved your post.
I would try a repair or reinstall first. Since those load errors refer to native files maybe a repair will fix it up.
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Those errors indicate that the files for SketchUp Pro's in-distribution extensions are damaged. I suggest you download a clean copy and try the install again. Your post suggests that you got the download from an unofficial source, and this could be the cause.
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Thanks for the ideas. My download of Sketchup is legit. It has been only since getting and removing a wicked virus did I start having issues. I tried repair to no avail and will now try the reinstall. Many thanks,
WK
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