Load Errors

wwkyle50

Sketchup Pro15, NO 3rd Party Plugins:
I am getting the following Loading Error Message. This is following a Hack job from a Ransomware group.

Error Loading File su_advancedcameratools.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in split' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in block in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in each' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:in initialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_advancedcameratools.rb:29:in new'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_advancedcameratools.rb:29:in <top (required)>' Error Loading File su_dynamiccomponents.rb Error: #<ArgumentError: invalid byte sequence in UTF-8> C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in split'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in block in load_extension_info' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in each'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in load_extension_info' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:in initialize'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_dynamiccomponents.rb:30:in new' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_dynamiccomponents.rb:30:in <top (required)>'
Error Loading File su_sandbox.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in split' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in block in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in each' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:in initialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:34:in new'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:34:in <module:SandboxTools>' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_sandbox.rb:29:in <top (required)>'
Error Loading File su_webtextures.rb
Error: #<ArgumentError: invalid byte sequence in UTF-8>
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in split' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:99:in block in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in each' C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:76:in load_extension_info'
C:/Program Files (x86)/SketchUp/SketchUp 2015/Tools/extensions.rb:38:in initialize' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:26:in new'
C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:26:in <module:WebTextures>' C:/Users/WARREN/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/su_webtextures.rb:20:in <top (required)>'

I am perfectly happy to reinstall if need be. Any ideas?
Many Thanks.
WK

Dave R

The error is not indicative of a bug so I moved your post.

I would try a repair or reinstall first. Since those load errors refer to native files maybe a repair will fix it up.

slbaumgartner

Those errors indicate that the files for SketchUp Pro's in-distribution extensions are damaged. I suggest you download a clean copy and try the install again. Your post suggests that you got the download from an unofficial source, and this could be the cause.

wwkyle50

Thanks for the ideas. My download of Sketchup is legit. It has been only since getting and removing a wicked virus did I start having issues. I tried repair to no avail and will now try the reinstall. Many thanks,

WK