Sketchup 14 mac crashing like never before
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TIG,
See attached screenshot. SCF is only plugin installed and SU crashed when trying to open the first file.
This occurs when ?
On startup ? ~20% of the timeOn opening a new file ? haven't tried that, though doesn't SU open a new file on startup?
On opening an existing file ? ~50%
On opening a v13 file? ~80% of the time, if it hasn't crashed already
On quit ? Never make it that far
Anything special about the splatting SKPs ? Some big, some huge, some with high res textures, some no textures
Size - This file, that crashed for just now, has 47,000 faces, 512 groups, 4300 component instances (mostly bolts and washers), 252 component definitions, and 62 layers. It has 3 sections. It started as a v13 and then became a v14.
Number of Sections - 3
Number of AutoUpdating [Glued] sections ? none
I would consider this a "light" model in my workflow.
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I am just about to send you a beta SCFace v4.5 [by PM].
Please test and report back...We will solve this...
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My oh my... Sure is a difficult thread to follow...
When I read the SCF-plugin, I thought it was the SketchUcation Toolbar...
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@otb designworks said:
See attached screenshot. SCF is only plugin installed and SU crashed when trying to open the first file.
Chuck,
I found your BugSplats in the database. I see that you crashed about ten times with this bug yesterday. Your most recent crash contains the note, "scf test with only SCF installed", which occurred while opening a file called "30814_walton.skp".
All of the BugSplats like that ended up here:
[pre:1v9aklgs]com.sketchup.SketchUp.2014!CRubyApplicationObserver::OnOpenModel(...)[/pre:1v9aklgs]
Not that we necessarily need it, but this is confirmation that the crash is due to a problem with Ruby observers, as was suspected.Andrew
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Thanks Andrew!
I always wondered if those bugs plat reports actually went somewhere, haha.
I just sent a new one with a v4.5 beta that crashed immediately.
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I really appreciate everyone's help; you guys are awesome.
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@frederik said:
My oh my... Sure is a difficult thread to follow...
When I read the SCF-plugin, I thought it was the SketchUcation Toolbar...
That's why I started calling it SCFace
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Just as an update; TIG now ha a beta v4.5 that is working fine on my computer; it just has the observer/auto update feature disabled, so that was definitely where the issue lies.
Thanks TIG, you are the man!
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@tig said:
That's why I started calling it SCFace
I noticed...
[/quote]
Thanks for clarifying that up, I was confused on that matter.[quote="otb designworks":322fjb9s]Just as an update; TIG now ha a beta v4.5 that is working fine on my computer; it just has the observer/auto update feature disabled, so that was definitely where the issue lies.[/quote:322fjb9s]
Good to hear. I'll try to see if we can extract the essence of that observer and recreate it so we can address this bug on our end.Sorry for the inconvenience to anyone affected.
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@thomthom - I'll PM you my observer code so you can see how it might be causing this...
Its previous observer-fueled incarnation had no affect on PCs or my MAC + Mavericks, so it must be something very subtle...
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Yea.. observers are fickle...
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Hi,
I have the same problem with crashing, however my problems are slightly different, I can open sketch up fine, but if I try to open recent it crashes. If I have an open file and want to open another file, I can navigate to it on the desktop and open it but then it crashes. when I re open sketch up it opens all the crashed files. this is 80% of the time. Also I can't ever quit sketch up, it just does not quit. Close a file fine, quit sketch up not responding, constantly have to force quit which can't be good. Also no longer get an option to send a bugs plat like the screen grab above, I now get a grey box that says sketch up quit because of a problem - send to apple??? is this the same as a sending to sketch up are you receiving these oh and saving a file takes ages even a small file can take 30 seconds to save. I have section cut face installed. I recently purchased a brand new iMac with top of the range graphics hard drive, ram etc I'm running mavericks and the version of sketch up on this mac is a complete fresh install from the website, I have not migrated anything from my previous macbook, which I replaced with this IMac because of the problems I was having with sketch up. I thought it must be because my macbook was getting old. Any advice greatly appreciated.Thanks
Luke
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Hi Luke, sorry to hear about your difficulties; I know how frustrating they can be.
Have you tried running SU without any plugins installed? If not, then I would try that first.
Not sure what is going on with the lack of a SU bug report; you probably are not getting the SU bugsplat window because you are having to force quit as opposed to having SU just crash. I am pretty sure that SU does not get the apple bug reports.
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On not being able to quit SU, is it possible that SU is giving you the dialogue for "do you want to save before quitting" and that this window is somehow hidden behind another window? SU won't quit until you choose to either save or not. This is especially maddening because SU always opens a new window when you start and that can be easily hidden behind your actual working files and then you have to choose to not save before SU will quit.
Next time you try to quit and it stalls, use mission control to show all windows and see if there is that hidden dialogue window. Just a thought...
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Here are some screen shots of what I get
A) SHOWING HOW SKETCHUP DOES NOT RESPOND TO SHUT DOWN
B) THE GREY BOX I GET, I GET THIS BOX ON CRASHING AND FORCE QUIT, SINCE UPGRADING I DONT SEE THE OLD BUGSPLAT REPORTER OF OLD.
just looked up and realised its all in capitals, I'm not shouting just can't be bothered to type it all out again.
Thanks
Luke
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There is a difference between crashing and force quitting. I think that is maybe why you aren't seeing the SU bugsplat reporter? I would expect the SU bugsplat dialogue only when SU crashes by it's self?
I feel like I have seen just what you are experiencing with having to force quit and it was, for me, because I didn't see the save dialogue window and SU seemed to just stall out and beach ball.
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I don't have a solution, but a few observations:
- the lack of the BugSplat window on Mac has been reported by several people. So far as I know, nobody has figured out why, though I believe Trimble has contacted the BugSplat developers to see if they can diagnose it.
- the popup to report to Apple rather than BugSplat means the error appeared to be in an OS X library rather than in SU code per-se. That could still be SU's fault for provoking the error, but it was detected in the library.
- Inability to quit means the app is not responding to events. As someone else noted, sometimes this means there is a modal dialog hidden behind some other window. It could also mean that a plugin is hung up. Observers are notorious for problems of this sort. Have you tried with all plugins disabled?
Steve
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I will try disabling all plugins soon, at the moment I need them for the job I am on. Will report back if no change.
Thanks -
@ Driven
here is the list you asked forputs Sketchup.find_support_file("Plugins")
(Sketchup.find_support_files("","Plugins")).each{|f| puts File.basename(f)}
nil
/Users/lukewhitelock/Library/Application Support/SketchUp 2014/SketchUp/Plugins
BZ_Dir_16
clf_arc_centerpoint_finder
cmd_select_n_isolate
Fredo6_!LibFredo6
Fredo6_JointPushPull
Fredo6_RoundCorner
Hatchfaces
SectionCutFace
SketchUcation
smustard_Weld
su_advancedcameratools
su_dynamiccomponents
su_sandbox
su_webtextures
tt_cleanup
TT_Lib2
tt_solid_inspector
~Superseded
SU_Podium_V2
nil
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