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⚠️ Libfredo 15.4b | Minor release with bugfixes and improvements Update

Problem with VRay crashing SU on Mac OS

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  • C Offline
    cjr212
    last edited by 10 May 2013, 17:55

    I have recently run into a problem with Vray crashing SU when ever I try and open certain files. What happens is when I open these 'corrupt' files all the materials in material library are constantly rearranged until SU gives up and crashes. The only solution I have found to fix this problem is to open the file on a PC and 'sync all materials with Vray'. Unfortunately, we do not have a PC with Vray on it any longer so I am stuck trying to figure out exactly what is going wrong. I have only recently started working with a Mac so I'm not sure if this is a Sketchup for Mac problem or a Vray problem. I do know that this never happened when I was working on a PC though.

    I do use a number of models from the 3D warehouse and have a few textures that are images imported into SU. However, I have never had an issue with them until recently.

    Has anyone else had a similar problem? or know of a solution??

    Any help would be great. I need to be able to finish these models for upcoming client meetings and would like to not have to start from scratch.

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    • M Offline
      make
      last edited by 21 May 2013, 19:28

      I have a similar problem which is keeping me from finishing an important project. I cannot open the file without it crashing. I didn't have much success in dealing with the American Vray provider in the past. They were not very professional. Maybe this has changed for the better?

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      • D Offline
        dkendig
        last edited by 22 May 2013, 18:06

        Have either of you tried our 1.6 beta, or tried SketchUp 2013 (Make or Pro) that was released today? I can't recall if it was one of our bugs, or a SketchUp bug with their observer system, but I believe this may be resolved now. If you still have the issue with our beta, you can supply us with an example scene and a bug report (send an email to vfswip@chaosgroup.com), we could test it ourselves, or you could install those updates and try it yourself. Just as a heads up, we are rather busy at the moment with our beta, so I wouldn't expect a speedy result from us testing. However it is tested, if the end result is that a bug exists in our product, please let us know so we can have this resolved in our next public release!

        Devin Kendig
        Developer

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        • M Offline
          moghamdi
          last edited by 27 May 2013, 19:54

          I am having the same problem, and the only solution that I found after long search is to delete Plist file for skethcup8.
          check below link for more info:
          http://productforums.google.com/forum/#!category-topic/sketchup/sketchup-pro/2BUuK83OsUU

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          • M Offline
            make
            last edited by 17 Jun 2013, 18:19

            David,

            It is not clear to me that as an academic license holder of Mac OS Vray 1.49 that I can use the 1.6 version without limitation. I do not want to uninstall anything until that is in writing somewhere. I am very wary because the last time I tried to do this the representative from the American distributor took a month to get back to me to fix the license issue which was on his end and I missed a crucial deadline.

            Sincerely,

            William Huchting

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            • M Offline
              make
              last edited by 17 Jun 2013, 19:59

              @dkendig said:

              Have either of you tried our 1.6 beta, or tried SketchUp 2013 (Make or Pro) that was released today? I can't recall if it was one of our bugs, or a SketchUp bug with their observer system, but I believe this may be resolved now. If you still have the issue with our beta, you can supply us with an example scene and a bug report (send an email to vfswip@chaosgroup.com), we could test it ourselves, or you could install those updates and try it yourself. Just as a heads up, we are rather busy at the moment with our beta, so I wouldn't expect a speedy result from us testing. However it is tested, if the end result is that a bug exists in our product, please let us know so we can have this resolved in our next public release!

              Dave,

              I sent you at vfswip@chaosgroup.com a 19 megabyte Sketchup file and the email address rejected it:

              Delivery to the following recipient failed permanently:

               vfswip@chaosgroup.com
              

              Technical details of permanent failure:
              Google tried to deliver your message, but it was rejected by the server for the recipient domain chaosgroup.com by mail.chaosgroup.com. [195.34.120.71].

              The error that the other server returned was:
              552 5.3.4 Error: message file too big

              Do you have another point of contact?

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