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    New update won't open a couple of files

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • O Offline
      otb designworks
      last edited by

      Are you kidding me?!

      I just upgraded to the new Trimble version and now Sketchup won't open two major files of mine. Files I used yesterday with the M3 version.

      The file opens, the material palette loads the colors, the layers are visible, and the scenes thumbnails load and then I get the spinning ball of death forever.

      It opens just fine on a windows machine running the M3 version.

      It just hangs until I force quit Sketchup. And then I get a pop-up from apple saying that I quit Sketchup because of a problem.

      This is completely unacceptable and horrible!! Yay Trimble, go and break my files. Damn it...infuriating...

      Cheers, Chuck

      OTB Designworks is on Youtube

      6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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      • O Offline
        otb designworks
        last edited by

        Well, weird.

        The file actually does open, but it takes something like 8 minutes to do so. Opens on the M3 version of Sketchup in 20 seconds.

        Thoughts?

        Cheers, Chuck

        OTB Designworks is on Youtube

        6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          Did you try repairing the install?

          I've noticed no speed gains or losses in this release when it comes to file opening/saving.

          Download the free D'oh Book for SketchUp 📖

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          • O Offline
            otb designworks
            last edited by

            We are experiencing this on 3 different mac machines in the office?

            Not sure how to repair an install on a mac other than trashing the file and starting over.

            Maybe a mac thing?

            Cheers, Chuck

            OTB Designworks is on Youtube

            6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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            • Rich O BrienR Offline
              Rich O Brien Moderator
              last edited by

              Are you running the latest OSX?

              Download the free D'oh Book for SketchUp 📖

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              • O Offline
                otb designworks
                last edited by

                Hey Rich,

                I have now tested the same file on 4 different mac, of various flavors.

                I just ran the same file on my mac pro running snow leopard and it opened with a snap, just like normal.

                The two imacs and laptop are all running Lion, so up to the date software a month ago (haven't made the move to mnt lion yet on any machines) These all had this crazy minutes long lag before the beach ball stopped spinning. Seemed like everything opened just like normal and then, just as it would ordinarily be ready to go, the ball would start spinning.

                had a bit of a panic there for about 30 minutes, though 😲

                Cheers, Chuck

                OTB Designworks is on Youtube

                6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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                • Lemoyne ArchitectL Offline
                  Lemoyne Architect
                  last edited by

                  My files are opening, but I seem to be having issues with layer and section cut states in scenes. That is, layers or section cuts that were on are now off and vice versa. It doesn't look like I've lost any actual information, but it is going to be a royal pain to go through my current projects and check to make sure everything is correct.

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                  • O Offline
                    otb designworks
                    last edited by

                    I am still experiencing horribly long opening times for some files. Seriously taking 5-8 minutes for some that used to open in30 sec. And it makes no difference whether I re-save it under the new Sketchup, wither.

                    I really hope this gets fixed and I must say that, for a first maintenance update under the Trimble flag, this is not what I was hoping for.

                    I haven't noticed any layer on/off issues, but that would drive me crazy!

                    Cheers, Chuck

                    OTB Designworks is on Youtube

                    6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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                    • thomthomT Offline
                      thomthom
                      last edited by

                      Got some sample files for people to test?

                      Thomas Thomassen — SketchUp Monkey & Coding addict
                      List of my plugins and link to the CookieWare fund

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                      • O Offline
                        otb designworks
                        last edited by

                        Unfortunately, the two that I have experienced these delays on are under a NDA.

                        If I run into this with one that isn't, I will, for sure, post them up

                        Cheers, Chuck

                        OTB Designworks is on Youtube

                        6 core nMP, 32 gig RAM, (2) D700 GPU's, dual monitors

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                        • M Offline
                          mwm5053
                          last edited by

                          Haven't seen any issues here but my files aren't really huge.

                          2011 iMac
                          SU 2015 Pro, 2017 Make
                          V2 Twilight
                          macOS Sierra 10.12.5

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                          • Lemoyne ArchitectL Offline
                            Lemoyne Architect
                            last edited by

                            Found out that the section states was caused by the View > Section Cuts had been unchecked. This happened with a couple different files, but not with others. Weird. The layers are a bit more random. Oddly, it seems like just for the scene that was open when the file was saved.

                            Once corrected, the files seem to be ok - that is, once I set the Section Cuts and layers, update the scene, and save the file the file is correct the next time I go into it.

                            It just seems like an odd glitch for an update that is billed mainly as rebranding. The other items mentioned in the release notes don't look like they'd affect file saving.

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