SKETCHUP CRASH when drag and drop files !!!

derei

I use Sketchup 8 under Windows7 and if I have Sketchup opened and I drag and drop any file from one location to another, Sketchup crashes !!!

If it's minimised I did not encountered that, unless I drag files on a folder's (or application) icon on the taskbar. It's like SU tries to catch the file, even if the focus is in other window. Somehow it tries to get priority when mouse passes over its window, or taskbar button.

I first noticed this when I tried to send images trough yahoo messenger and I had SU opened. I also lost two Twilight renders from this reason .
This should be a QUICK FIX, if Google guys are reading this, because it interacts badly with Windows.

Aerilius

This could be a known bug (I don't know if Google knows it, but they could as I sent several bug reports). I experienced this in Windows XP and similar OS only with filetypes that are recognized by SketchUp (like skp, jpg, png).

Steps to reproduce:
1. Drag a file over the drawing area of the SketchUp window. SketchUp tries be ready to catch it.
2. Do not drop it but move it out of the SketchUp window (like if you decided not to use that file, or if you wanted to drag it from explorer into another application).
3. SketchUp crashes.

I never had this behavior with drag-and-drop in any other program. I think it is severe as it is highly reproducible and causes crashes. However you can circumvent it if you use drag and drop only when there is no SketchUp window in the background (minimize it or use many virtual desktops).

Gaieus

Hi Aerilius,

I cannot reproduce it on my system (Win XP 32 bit + SP3 but none of the program updates ever since and latestSU build).

I drag an skp file over the window (even the geometry appears) but without dropping, move it out (so eventually nothing is imported). No crash.

derei

@gaieus said:

I cannot reproduce it on my system

I drag an skp file over the window (even the geometry appears) but without dropping, move it out (so eventually nothing is imported). No crash.

Try with image files, or other any file. Try to move or copy a file by drag and drop on your computer. The file must pass over SketchUp's window.
Alternatively, drag a file on a folder that is minimized on taskbar. With skp files it seems to not crash, but any other file you try to move/copy on your computer by drag and drop, will crash sketchup.

Gaieus

Yes, I get the BugSplat (with an image file).
Thanks. Nice one!

Aerilius

An interesting discovery was that it happens in Windows as well as Wine (all XP/Vista/7 mode), but SketchUp didn't crash in Wine 1.3.4, only in newer versions.

Can someone test it on a Mac (I don't have one)? Is it only between SketchUp <-> Windows?

Anssi

I tried a JPG. It even appeared nicely in the SU modelspace, moving with my cursor. No crash. Perhaps using a 64-bit OS (Win 7 Pro) has something to do with it.

Anssi

jeff hammond

@aerilius said:

Can someone test it on a Mac (I don't have one)? Is it only between SketchUp <-> Windows?

no problems on mac.

[that said, i think macs are different than windows here in that my sketchup window has to have focus before it will accept a drag/drop to begin with]

[edit- oh wait, no, i can drag/drop to it when other windows are focused in front of it -- i just have to change focus to the SU window before it appears there.. i can actually dragdrop to an unfocused su window then cycle through some other apps.. when i go SU, the image is on the cursor waiting to be placed]

for clarity, i also tried repeating the steps involving hovering an image over the su window then moving it away without dropping it.. still no crash

derei

@anssi said:

I tried a JPG. It even appeared nicely in the SU modelspace, moving with my cursor. No crash. Perhaps using a 64-bit OS (Win 7 Pro) has something to do with it.

I use Win 7 Ultimate 32bit. And Sketchup crashes all the time, no exception. Maybe this image will explain better. Sketchup doesn't crash as long as I'm moving the file with the mouse, but immediately after I place the file in its new place.

SU Crash.png

brad

Hello,

I have tried several times to reproduce this issue and can not. I tried Windows 7 64 and 32 bit. I have tried image, documents, folders, shortcuts, in detail view, thumbnail view, tile view. The file moves across the SketchUp work space, SketchUp shows the image as if I were going to place it and then the file is moved into the new directory.

There has to be something I'm missing if others can reproduce it and I can't.

Please let me know what I'm missing?

Thank you.

Gaieus

Hi Brad,

I added a link to the video screen-grab in the bug report. I cannot really say more - it just happens any time I do this. Maybe it's a video card dependent crash?

thomthom

hmmm... Could this be a MysticThumb issue? Any of you lot have it installed?
I have gotten confirmed a case where MT could cause SU to crash.

Gaieus

I don't have it (and don't needit on my 32 bit XP)

brad

Thanks for both of your replies on this.

Thomas could you send me the Plugin?

Thank you.

derei

@thomthom said:

hmmm... Could this be a MysticThumb issue? Any of you lot have it installed?
I have gotten confirmed a case where MT could cause SU to crash.

I don't have that installed, but I have other two thumbnail generators:
Real World (I use it just for 3ds files) and This for dwg files. I could not find something to generate thumbnails for all of them.

Now, that you mention it, I think that those two programs to make my days bad.

Is there any better alternative? I really need to see dwg/dxf and 3ds thumbnails.

Anssi

@unknownuser said:

Is there any better alternative? I really need to see dwg/dxf and 3ds thumbnails.

I have Windows7-64 Pro and AutoCad Architecture 2011 and I can see thumbnails/preview images for DWG files. I would guess that if you don't have AutoCad, installing the DWG TrueView (free download from Autodesk) might give the same functionality. Also, TrueView is very useful by itself as a viewer and converter. Besides viewing and printing it can convert to old DWG and DXF formats down to AutoCad version 10 or 12 (from the early 1990s).

Anssi

derei

@anssi said:

installing the DWG TrueView (free download from Autodesk) might give the same functionality. Also, TrueView is very useful by itself as a viewer and converter. Besides viewing and printing it can convert to old DWG and DXF formats down to AutoCad version 10 or 12 (from the early 1990s).
Anssi

Indeed, is free download, but is trial version . It costs $1200.
Thanks anyway. I'll be looking for free alternatives (or very low-cost, if it worths the money).

Anssi

@unknownuser said:

@anssi said:

installing the DWG TrueView (free download from Autodesk) might give the same functionality.
Anssi

Indeed, is free download, but is trial version . It costs $1200.
Thanks anyway. I'll be looking for free alternatives (or very low-cost, if it worths the money).

Are you quoting the price of AutoCad LT? The viewing application Autodesk DWG TrueView IS free,
http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=6703438&DCMP=ILC-DWG-PUV
( I noticed that they are advertising for LT on the right of the page, while the "Download now" button on the left, in the text column is much smaller...clever businessmen?)

Anssi

derei

@anssi said:

Are you quoting the price of AutoCad LT? The viewing application Autodesk DWG TrueView IS free,
http://usa.autodesk.com/adsk/servlet/pc/index?siteID=123112&id=6703438&DCMP=ILC-DWG-PUV
( I noticed that they are advertising for LT on the right of the page, while the "Download now" button on the left, in the text column is much smaller...clever businessmen?)
Anssi

Thanks Anssi! I got caught myself in that marketing trap, I guess... Now I downloaded the free version.