RANT!!
-
I need to rant. Big time.
I've been spewing anti-mac propaganda for a couple of weeks now.
I've got a 24 inch imac and a 17 inch macbook pro. Both with Protection Plan.
My imac screen persistently steams up, I've had the whole unit replaced....but the new one still does it. Apple now refuse to replace the system and have offered to wipe the screen for me
this is the fourth time its happened. When I get it back from being cleaned, it will steam up within 2 weeks. The screen is just NOT sealed, its like crap double glazing. Apple keep saying its the climate where I live....it's Manchester, not the bloody Amazon! It will steam up at home or even at the office 15 miles away! Note, the 24 inch screen is now discontinued....they now only offer 21 or 27 inch.My macbook pro screen failed and overheating has caused the aluminum case to buckle over a period of 6 months. Its a common design fault and even appears on apple's discussion board. The screen has been fixed but now the laptop is still bent.
The apple engineer claimed the case is not covered by the warranty as it's not hardware (well its not bloody software is it?!!).
Customer support then said the case IS covered by the warranty. They speak to the engineer to confirm the case must be replaced.
As requested, I receive an email from the engineer with photographs of my laptop. He now says I'm not covered for accidental damage as he's just noticed a dent in the corner where the warping occurs. What a coincidence....my laptop was immaculate when I sent it to be repaired....now it looks like its been whacked with a hammer! So now I've got a bent laptop with a dent in it!
What should I do?!
I can't believe apple treat customers like this. Over £3000 worth of equipment! I could have bought ten PCs for that!
-
-
Oli, sorry to hear about your experience, that is crazy! With an Apple warranty plan in place Apple is really saying to you that it's not covered
This is the kind of story that continues to support my personnel belief in the way I go about a computer. I have had the best of luck the last 10 years building my own PC's. I have built 5 PC's in that time and my XP's were very stable, then last summer I went to Windows 7, which was the best thing I have done. I can load it up with RAM (12gigs), i7, 64bit, GTX 470 and after up and running it ended up costing just under 2K.
I have owned, and still do, a titanium G4 which I liked but eventually was just to slow for me and so I shelved it years ago then 2 years ago I bought my wife an imac, I'm not much of a fan anymore. Apple does produce wonderfully aesthetic products but I have a hard time paying what they want for them. When I compare what I can get in a windows machine I end up liking the cost to quality & speed ratio with the windows machines. I also like the building the machine this way your machine does not come with a load of junk you don't need or want on your machine and you can install what you need and only what you need.
-
Thanks, my brother is an IT consultant so we're gonna build a beast I think. I have no idea how to do these things, he's on about building a server instead. It would be one third the price of a mac pro apparently.
A quad core imac with 8GB RAM is over £1800 lol
Another "senior" apple care representative spoke to me earlier. Basically treated me like a villain and said I had no proof that the laptop has been damaged at the repair centre or in transit.
So they want to send me the laptop back with a fresh dent in it! I'm not having it. I said no, keep it!!
-
@olishea said:
Another "senior" apple care representative spoke to me earlier. Basically treated me like a villain and said I had no proof that the laptop has been damaged at the repair centre or in transit.
So they want to send me the laptop back with a fresh dent in it! I'm not having it. I said no, keep it!!
That is unbelievable!!! You really said NO, just keep it"
funny but sad to have to reach that point. -
Fair play to you Oli. This type of customer service gets on my gonads big time.
It really is a case of who you get to speak with that matters. Some people have the gusto to take the pain and just give the customer what he wants. Others, it's a personal crusade to ruin your day. I realise Apples are really well built and have high standards but to think the unexpected never happens is a bit rich.
-
Yeah I said keep it. The lady didn't know what to say! I went berserk to be honest.
Apparently they're gonna get back to me next week.
Just type "macbook warped" into google. I'm not the only one!!
-
Oli,
I hope this works out for you. Sometimes you find a person who can and does stick with you and make sure you are satisfied. I recently had this experience with an HP rep in India "Jennifer" who called me back etc. and kept helping with my plotter.
I know this doesn't help you but maybe there is hope. I had a G4 PowerBook screen go bad after a few years, with AppleCare. Apple told me there wasn't a new screen readily available and they gave me a brand new Intel MacBook Pro. A whole generation upgrade. I have found that AppleCare and Safeware (computer insurance company) pay off.
In another customer service topic, I have had incredible service from Canon, free parts and all. Unfortunately the product itself sucked (another plotter), so I had to abandon it in the end.
Peter
-
UPDATE: After having been at the repair centre for over 2 weeks, Apple have finally "made exception" and given me "the benfit of the doubt".....conceding the laptop could have been accidentally damaged in transit or at the repair centre. This was only after I had to escalate the situation to a higher level customer service representative (probably the tenth person I've spoken to.)
So they have replaced the screen logicboard and are going to replace the whole aluminium case. My rant was not in vain!
-
lol.
-
Rage against the Machine
-
RATM
That's good they have decided to do something, Geeeeeshhhh! I'm assuming you had to get crazy mad, causing the Apple peoples to be really concerned 
. Well done ! -
Hacking spammers! Bleeding damned spammers!
Just found that someone has injected my site with spam. Now my search results has plummeted and Google display a warning. GRRRR!I'm ready to nail someone to the cross!
-
I hate how I can't buy mp3s from Amazon, buy downloadable movies from PlayStation Network or watch certain YouTube videos because of geographic restrictions. It's almost like these companies are saying:
"We're sorry. You can't legally download this stuff. Please download it illegaly. Thank you."
-
@ecuadorian said:
I hate how I can't buy mp3s from Amazon, buy downloadable movies from PlayStation Network or watch certain YouTube videos because of geographic restrictions. It's almost like these companies are saying:
+1!!!
-
This is just madness!
http://www.theatlantic.com/technology/archive/2011/02/should-employers-be-allowed-to-ask-for-your-facebook-login/71480/Employer demanding login details of their employees. How on earth can anyone have the nerve to demand such a thing? It's as if just because something is digital, it's ok. I mean,does anyone demand to see their employers private letters? Or get keys to their house?
-
They would just find photos of me eating with friends and links to cool videos. For very sensitive stuff I use e-mail.
-
Irrespective of its infringement of your human rights to 'have a life', it is just a completely stupid request !
IF your personal pages would not reveal you to be a "raving_mad-pedophile-rapist-terrorist-criminal_mastermind-alcoholic-dope_fiend"... unless you were a complete idiot - so you would not make that kind of thing accessible to others outside of your 'axis of evil'...It's pretty much like the question they used to ask at US immigration [might still do] "Is the purpose of your visit the overthrow of the Government of the USA ?" I suspect that few 'communists' wishing to enter the US answered 'Yes'
Have they never seen the film 'The Invention of Lying' ??
-
@tig said:
"Is the purpose of your visit the overthrow of the Government of the USA ?"
Did they really used to ask that!?During a job interview I was once asked whether I used illegal drugs.
-
@unknownuser said:
@tig said:
"Is the purpose of your visit the overthrow of the Government of the USA ?"
Did they really used to ask that!?
During a job interview I was once asked whether I used illegal drugs.In the eighties as I flew to New York from the UK I had to fill in an immigration landing card - one of the questions was exactly that - ...Yes/No [delete]...
I suppose if they had later caught you 'plotting with Fidel Castro' etc - they'd have evidence of you 'lying' to them, which is probably a separate offense in itself, but then the actual 'plotting' part would have been a zillion times worse anyway
Advertisement