Google is Listening!
-
@jgb said:
As for Google not listening.......
er... how many times have I posted so far in this thread? Half dozen times, maybe? I think I lost count a few weeks ago. If you haven't picked up on this yet, I'm actually the Product Manager for SketchUp– which means I'm exactly the person you want to be reading your posts if you desire something about SketchUp to change in the future.
It may be useful to remember that having an idea yourself doesn't automatically mean that the feature should be implemented. It may not be something that legitimately benefits every user. Also, it may be that we like your idea, but can't implement it for any of a hundred valid reasons that have to do with time/money/resources or just some limitation in the way that SketchUp is designed to work.
Our occasional surveys and "Moderator" voting series' are a way for us to make some sense of the inbound feature requests. They aren't the sole source of input, but they are quite helpful. If you'd like to discuss new features you think we should implement or old features you think we should have implemented differently, I'm open to doing that. Ordinarily I do that on our Help Forum (in the "Feature Suggestions" category), and I post there quite regularly. Occasionally, I also read posts here on SketchUcation. I think I've responded in great detail to most of the concerns you've raised previously, but I don't mind doing so again.
john
. -
Hi John, don't get pissed off! We know you are a big SCF fan!
-
Look who's in the background. Looking quite splendid for a leper
As for the earlier comments, whilst everyone has their opinions, some should engage in a more appropriate manner.
-
Dear John
With all due respect, Good political answer. Run for congress.
If, as you say, you do read our posts, then PLEASE take the time to at least acknowledge and perhaps explain what you think of the post.
No response equates to NOT LISTENING.
In my case, most of my posts relate to SU shortcomings not new bells and whistles.
WHY have you not addressed the "Gapped" triangle problem, easy to fix as I suggested.
Why have you not addressed the "Hyper-zoom / Hyper-pan" problem, also easy to fix, as I suggested.I can give you a comprehensive list of SU shortcomings and suggested fixes, if you want.
All I ask is a proper response to them.Don't explain it away simplistically. I was a Software Projects manager way back when, so I do understand how these things work.
-
Hi John
I understand where jgb is coming.
I've been moving away from SK in the last months (more work related than SK related), and there's times i really miss SK way of modeling and doing stuff
but the truth is in the end other softwares give me much more garanties and don't suffer from SK shortcomings, from uv mapping to animation, to incredible basic stuff like loop selects, bevels, curves, organic modeling or just extruding more than one face at the same time. And then there's stuff that's completly unforgivable like importing/exporting options, or the way SK unsmoths things without warning after "copy pastes" or "saves" ruining renders or exports if we are not alert.And if you read some reviews of SK8 pro like, in the PC Pro, you see that maybe we are not crazy or alone in thinking like this or beeing more critic:
"However, SketchUp 8 Pro and LayOut 3 add little to previous releases and raise questions about Google’s commitment to SketchUp’s original user-base and those new users who want to move beyond geo-modelling." (http://www.pcpro.co.uk/reviews/software/363466/google-sketchup-8/2)I know that i'm a minority and what sk offers may be enough to almost all Sk users and some pro users, but for more serious model work it's simply not enough anymore. And it's a pity because SK it's (or was) a trully unique software.
So try to be a little more understanble with us and keep sending updates like the last one that solve the shadow bug (congrats on that
). I allways like a good reason to get back a play a litle more with this great software.Best Regards
David
-
Not sure what response you guys are hoping to get. Can you clarify? If you have particular issues, let's discuss them in an orderly manner. Though for the sake of others who don't want to wade through all 19 pages of this thread, perhaps it would be better to start a new one?
John
. -
John, it sounds to me like the conversation to have is about where you see the software going, at least in the next few iterations. Are you looking to shore up the week spots (some of which jgb pointed out) or are you looking to add new features (the lack of which DacaD pointed out - at least in the SU8 release).
If it's the former I totally get that, for one. I believe Modo's model is to alternate versions between those which add lots of features and those which refine the workflow and fix the issues. I also commend SU on finally putting the shadow bug thing to bed (although it was never really something that I ran into in my work).
If it's the later, then the question would have to be, not necessarily what features are you developing but at least, who would you be gearing those features towards? Folks modeling cities for google earth? Folks using the free version of SU for professional work? Many of us who pay for SU and use it professionally, and see the value in it, are worried about being forgotten.
-Brodie
-
I agree with you Brodie. i think the question it's not only fix stuff VS add new stuff, but also whats the target and goal for SK.
I know that most probably john/google aren't allowed to discuss this, and it's totally understandable, but would be nice to now where's SK going.
Should we expect for the next releases stuff like much more refined Google earth integration, like five new things Google Earth related, lots of new stuff added or fixed for layout, and just one tool added to modeling and nothing more fixed or added in SK itself? (i don't mean any of these in a disrespectfull way, because i know that was a lot of work).I have no problem with google earth stuff beeing priority, It's your software and your development plan, you guys know better than anyone your goals and to get there, but some people may use SK to make 3D models not google earth related and most of the time complex and heavy, poly and texture wise, others use SK more for previz and need more from the animation or presentation stuff. So for some of us that information can be very valuable, to know if the prioritie here it's still the same as in the begining: doing, in a easy and understanble way, better 3D models and previz; or doing, in a easy and understanble way, better GE 3D models?
So yes, i would love to know how you see SK in the future.
Best Regards
David
-
I recognize how comforting it would be to know that we're actively working on the particular feature/bug that you think we should be working on. Unfortunately, there are a number of valid business reasons that prevent me from opening our roadmap. We aren't an open source project and we have real competitors in the market. Also, we're a publicly traded company– which adds a whole new layer of complexity around "forward looking statements."
But I think the most important reason is that by disclosing our roadmap we limit our options as a development team. The team needs a private space in which to work. As designers yourselves, I'm sure you know what it feels like to have a client constantly watching over your shoulder and second-guessing your every move.
If you feel your needs aren't being met, state them again or (better) in a different way. If you've got a new idea you think has merit, bring it up for discussion. If you need help with something, ask for it. That's what moves your relationship with the SketchUp dev team forward. And acknowledge that we've got plenty of our own ideas about where SketchUp should go in the future that just might delight you. Or not, as may be. But accusations of inattention or incompetence just lead us to check out of the conversation.
john
. -
Just read the last few posts again to see if I left anything out, and maybe I did. I think you're still concerned that our singular agenda for the future of SketchUp is 'geo-modeling' for Google Earth. Of course it isn't that simple, nor that restrictive. I can say with confidence, however, that our singular agenda is also not archviz/rendering nor advanced animation.
SketchUp aims to be "3D for everyone." If we have a singular vision for the future, it is that one. That is the project we've been working on since the beginning, and that is the project we'll keep working on into the future.
john
. -
I'm not against sketchup being for everyone. It's one of the things that makes the software great.
However, have you considered that perhaps SU Free should be for "everyone" while SU Pro shouldn't (not everyone is a professional afterall). Can you comment at all on how interconnected you see the free and pro version being?
It seems to me that unbinding them somewhat might free up the team to further your goal of truly reaching "everyone." I'd suggest that you've excelled at being the 3d modeler of choice for novices, hobbyists, wood workers, geo-modelers, etc. But in reaching out to those people you may have unwittingly alienated a very important group (ie. professional hard surface modelers). It seems like an obvious demographic to reach out to, yet SU has a very poor reputation in professional modeling circles. Some of the bias is unfair, but not all of it. And I feel that if the Pro version started implamenting more "PRO"fessional features, SU could grab a lot of market from those other software companies. At the same time, the free version would retain all the appeal it's ever had towards the masses.
-Brodie
-
@jbacus said:
I can say with confidence, however, that our singular agenda is also not archviz/rendering nor advanced animation.
Sorry, but as I am not nativly english speaking I have a hard time understanding what you actually mean by that sentence.
Would you care to rephrase it more clearly?
Thanks.P.S. I must say that I'm really pleased to see you've become more frequent here since the release of SU 8.
-
@pixero said:
@jbacus said:
I can say with confidence, however, that our singular agenda is also not archviz/rendering nor advanced animation.
Sorry, but as I am not nativly english speaking I have a hard time understanding what you actually mean by that sentence.
Would you care to rephrase it more clearly?The SketchUp team does not focus product development narrowly on any vertical market. Not geo-modeling, not archviz, not animation. The SketchUp team focuses product development more broadly on "3D for everyone."
john
. -
@unknownuser said:
However, have you considered that perhaps SU Free should be for "everyone" while SU Pro shouldn't (not everyone is a professional afterall). Can you comment at all on how interconnected you see the free and pro version being?
The Free and Pro versions of SketchUp share a common code base. I tend to think of them as being two faces of the same product, developed by the same team with the same basic goals in mind.
Just for the record, I think those "PRO" features that you'd like implemented for the "hard surface modeler" market are:
**Improved texturing tools:**UV unwrap and additional mapping types (ex: spherical)
**Improved Ruby plugin management:**better toolbars, easier discovery/installation/updates, community script repository integration)
Improved performance: for realtime display and editing of arbitrarily complex models
**Improved 3D model Import/Export:**Different/more/better import-export paths for (your favorite other 3D app)Does that sound about right? I just came up with that off the top of my head, so perhaps I've missed something critical- please correct me if that is the case.
john
. -
Precisely. I couldn't have come up with a better, more succinct list myself.
-Brodie
-
@unknownuser said:
Improved texturing tools: UV unwrap and additional mapping types (ex: spherical)
Improved Ruby plugin management: better toolbars, easier discovery/installation/updates, community script repository integration)
Improved performance: for realtime display and editing of arbitrarily complex models
Improved 3D model Import/Export: Different/more/better import-export paths for (your favorite other 3D app)I like this list a lot more than last years list (granted a few things from last years list has been achieved like shadow bug and toolbar migration)
-
@jbacus said:
**Improved texturing tools:**UV unwrap and additional mapping types (ex: spherical)
**Improved Ruby plugin management:**better toolbars, easier discovery/installation/updates, community script repository integration)
Improved performance: for realtime display and editing of arbitrarily complex models
**Improved 3D model Import/Export:**Different/more/better import-export paths for (your favorite other 3D app)A solution that makes it possible to edit (move vertices/edges) textured geometry without destroying the UV mapping.
(I know a third party solution exists but it isn't cheap and doesn't seem to work with all the built in tools, like "move".) -
Hi John.
Love your list of features.
my two cents on this.
improved texturing tools: maybe we need to start small and slow so that new users don't get scared, but we have to start somewhere because we're talking about mostly pro users and somewhere along the line they will have to map something like a sphere or a bend cylinder. So start with the basics: box, cylinder and spherical mapping - that's pretty easy to learn and understand for anyone. Unwarping UVs is another beast but at is basics it's still selecting lines as seams and unfold the mesh into a plane based on the seams you've selected (i know there's much more to it but lets start simple). I think this concept is pretty easy to follow to anyone and a good base to start more advance texture tools in sketchup. (you're the guys that did "face me" components when everyone was using RPC characters, so i know you'll find a way to give your version of this "beast";) ).
improved Ruby Plugin management: This is not really related, but seeing this made me think, that in Google summer code a lot of new stff is developed for Blender, can't that be done for Sketchup too? And related to plugin managment, start at a small scale again, do a selection of free scripts every year that could be part of SK, ask permission to his creator and give credit to him in SK, and review, enhance, and update the code and use it in SK itself (for example, Freedo's surface tools you could use part of it like when drawing a circle if you press shift it will draw the circle directly in the organic surface, the same for JPP, this way it doesn't add more bottons to the UI and keeps things simple). joining more and better your developers with "our" developers, for the same goal.
improved performance: This will allways be a cat and mouse game for you. But If you think you've reach a limit in polys maybe you could try to give more stuff in ways to present models, Like better shadows, or shiny materials or lights (nothing fancy), and try to give a better performance there. And because we are talking about the pro version something that could use more professional hardware or better graphics cards.
improved import/export: I'm 100% for COLLADA, (a universal format it would be a dream). but you will allways have trouble with this because the problem it's not the future but the present, the people that need other options now and not when it's standart (this doens0t bother me right now because i'm using max and it has support for skp, but i've been there and can understand others). So your best bet here is make to pressure, help in better ways to turn Collada bet known and respect, show to everyone the beneficts of using, anything that can turn this process faster for everyone.
i have some more simple ideas for litle tweaks in SK but would like to hear your opinion in each of these topics.
And for when a basecamp in other countries?
Regards
David
-
Ok- so I'd say you guys have communicated your needs to the SketchUp team. I was able to recreate your list without checking my notes, which you should regard as a good sign. Unfortunately, knowing what you want is different from actually getting it done. All these requests have been discussed extensively either here or on the official SketchUp Help Forums.
Let me summarize what I've said elsewhere- you can follow up for additional detail in any of the related threads on the SketchUp Help Forum:
-
improved texturing tools: SketchUp was designed with a 'simple' texture implementation. Other apps that you guys like may have up to 30% of their UI dedicated to the management of material properties or UV manipulation. Adding equivalent features to SketchUp would add considerable complexity to our app (I recoil from this) and require significant engineering effort (Tyler recoils from this) at the expense of everything else we're doing. This is a feature of clear significance to the 'hard-surface modeling' community, though of less clear benefit to everyone else.
-
improved Ruby Plugin management: I recognize that a significant number of our Pro users are using one or more Ruby scripts every day, and that improvement here would benefit most users. Also that it would benefit our API developer community. Significant legal hurdles remain in place (think: Android Store) in addition to the engineering effort.
-
improved performance: SketchUp's performance increases with every release we make. Sometimes you guys notice that
-
improved import/export: I'm going to keep pushing COLLADA here. Industry players are lining up behind this now, in no small way because of Google's advocacy. Solving problems with proprietary import/export formats is like playing whack-a-mole for both you and our engineering team. Is there an important workflow (move model from [source application] to [destination application]) that we can't support for you today?
john
. -
-
Texturing: I'm sure it would require a lot of work and extra complexity which is why I'd never expect it in the free version. But a Pro version should really have more depth to it than is currently available. That said, I wouldn't necessarily expect SU to rip off the methods of other modelers. The great thing about SU is that you think of new and inventive ways which make a task that in, say, 3ds max is convoluted and mind numbing, and turn it into an intuitive simple process. I don't know what that would look like, but I trust you guys will figure something out.
Ruby: Any integration and progress made on this front, I think, will be well received.
Performance: The boost in SU 7.x was very much appreciated. But honestly, for better or worse, this will continue to be a huge issue until a method can be found which allows us to work with models which have multitudes more polygons than is currently possible. Working with things like high poly trees, cars, 3d grass etc. is essential for professional arch-viz. I'll grant you that this ability wouldn't help many of the other folks, but I would hope that although SU is for 'everyone' we would be a group near and dear to SU's heart.
This would go a long way to pulling in a lot of those folks currently working in other software.improved import/export: not much of an issue with this atm.
-brodie
Advertisement