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    Failed Save + Unexpected File Format

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • P Offline
      paul j
      last edited by

      %(#0000BF)[I have been working on a small project, as yet unfinished - and when I saved the job, I received a message 'No Error Found'

      I then tried to 'save as' a different file name - same message appeared.

      Numerous attempts to save ended with the same result,

      When next I opened sketchup, I tried to re-load the file and now recieve a 'Unexpected File Format' message.
      The file I want to load shows up in Windows Explorer (thumbnail mode) with a small thumbnail OK and a file size of 1216 kB.

      I even re-named the .skb file and tried to load that, with no luck what so ever.

      Anyone have any ideas or suggestions on how I can recover this ❓

      Previously created projects (different jobs) all open okay, as a test of Sketchup itself.]

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      • GaieusG Offline
        Gaieus
        last edited by

        Any chance you could share the file? I've heard about such (quite rare) examples and even cases when the SU Team could "save" the content from a corrupt file like this.

        I know it's kind of late now but next time (hopefully there won't be any "next" time) when you get an error and cannot save a model but it is still there, open a new SU instance, copy your entire geometry and insrt it into the new SU file and try to save that.

        Gai...

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        • P Offline
          paul j
          last edited by

          Excellent idea - that would have been great, will have to remember that for any 'next' time.

          Tried to PM you with the file - appears that even when zipped it is to large (The file is too big, maximum allowed size is 256 KB.)

          Do think there is a slight chance of recovery ??

          Can you PM an email address that I could send the file to ?

          Regards
          Paul

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          • R Offline
            remus
            last edited by

            Hmmmm, thats weird, the max file size should be 4mb, give coen or gai a shout, they should be able to sort it out.

            http://remusrendering.wordpress.com/

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            • GaieusG Offline
              Gaieus
              last edited by

              Try the PM now (I changed the attachment settings). It would be better if you attached it to your post though (if you are allowed to or something) because then the SU Team could investigate it, too.

              Gai...

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              • P Offline
                paul j
                last edited by

                .
                %(#0000BF)[Gaieus - Thank you for your efforts in trying to open the file.
                I have taken your suggestion and PM'd CraigD a copy.

                Best Regards
                Paulj]

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                • jim smithJ Offline
                  jim smith
                  last edited by

                  I have almost the same problem Paul J. had except my file goes directly to the bug splat screen. It is a large 7.8Mb interior with quite a few custom millwork pieces for a bank. I had saved most of the millwork pieces, but the interior build out was quite a bit of work 😢 and my last saved version opens, but is too preliminary. The .skp and .skb are both corrupt. No apparent reason why. No other file problems with comparable models or other work done on the same machine at the same time. This is a first time for me (since 2002) where I have lost both the skippy and the backup.

                  I tried the load file into a new drawing trick but it didn't work either.

                  I will be sending up a flare to Craig in Colorado but would appreciate a second or third..++ opinion.

                  Paul - did your problem get resolved???

                  Thanks in advance.


                  interior Model-1.jpg

                  "Out of clutter find simplicity,
                  from discord find harmony,
                  In the middle of difficulty lies opportunity"
                  Albert Einstein

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                  • T Offline
                    TriciaS
                    last edited by

                    Hi Jim,

                    Sorry to hear about your model. I'll send you a private message regardimg how to send the model directly to us. We'll take a look and see if we can help out.

                    Best,

                    Tricia

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                    • jim smithJ Offline
                      jim smith
                      last edited by

                      Just to follow up on the "corruption" Tricia got back to me right away and she was able to save components from the file, which will help in the model re-construction. Unfortunately as a WIP I had not been dilligent enough in creating components of my bank millwork as each piece was completed. Just another life lesson I guess.

                      They are still looking at the file - haven't found out what may have happened as yet.

                      Anyway, I just wanted to express a public "thank you" to the technical support staff.

                      Jim Smith

                      "Out of clutter find simplicity,
                      from discord find harmony,
                      In the middle of difficulty lies opportunity"
                      Albert Einstein

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                      • O Offline
                        OSUTIN
                        last edited by

                        I Had a similar problem, but with my problem I was able to save, and when I went to load it I got the, "Unexpected File Format" message, and it wouldn't open, and I have a lot done on it. It's huge, both in data, (20.2MB) and how much work I've put into it. Any help please?

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                        • L Offline
                          Lincoln echo
                          last edited by

                          Can anyone please help...

                          I have tried opening a sketchup file and get the message 'unexpected file format'..............Also tried copying the .skb file, renaming it and changing the file extension but get the same message.

                          Please help............

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                          • J Offline
                            jpalm32
                            last edited by

                            I got this trying to save a file while rendering and the render was updating.
                            I narrowed it down to this when it happened a couple of times.
                            Probably not your problem but I think it has something to do a memory conflict.
                            My case it saved after render updated.
                            Never happened before and can't make it happen again.

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                            • S Offline
                              sapper545
                              last edited by

                              Can anyone help me recover a corrupt sketchup file as I have done a lot of work on this model

                              Thanks


                              sullivan.zip

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                              • J Offline
                                JuanV.Soler
                                last edited by

                                sorry sapper545
                                no way to get to open it
                                maybe if you contact Trimble support ...

                                salud

                                ,))),

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