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    Failed to Save ...2D Image Export

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • GaieusG Offline
      Gaieus
      last edited by

      Don't take this for granted but I have read some similar problem on one of the forums already and the "verdict" there was that the user's machine had insufficient memory.

      Now as I remember, I could still export that size of an image (with AA on) with (as I remember) half of the memory the poster had in his machine.

      There's undoubtedly some problem with this but I'm not a hardware specialist (nor a software one as a matter of fact).

      Gai...

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      • C Offline
        Charlie__V
        last edited by

        Hey, Thanks Gai
        I was wondering if it were hardware, but even a simple cube will cause the failed to save. Annnd this occurs on both my desktop and laptop [although on slightly different pixel exports]
        Anyone care to try and duplicte on their machine?

        Best,

        Charlie

        Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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        • DanielD Offline
          Daniel
          last edited by

          I've recently come across the same problem trying to export a very large image. I don't thnk it is a memory problem on my machine, but not sure. If you find out anything, I'd love to know it.

          My avatar is an anachronism.

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          • N Offline
            not registered yet
            last edited by

            Before the threads disappeared I started one up about this. The verdict was that it was not the machine. I, and a number of other people that posted with similar problems, have sufficient machines. Basically never really heard anything about it from Google. On the official Google pro forum, one of the Google guys posted that he thought it was a resource issue, and that I should try using layout instead πŸ˜’ kind of defeats the purpose. But, I never did get a good answer from anyone (which seems to be common) (which is why I started checking out these forums) πŸ˜„

            The only work around I could get, and it doesn't work every time, is to close every program on my machine, except Sketchup, and export. Still, the max I could get was 6000.

            Also, it never had anything to do with the size of the model as I tried a simple box, no textures, never use AA; and it still wouldn't go above 4000.

            (crojack)

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            • M Offline
              Mr S
              last edited by

              Hmm...

              It would seem that this should be investigated further.
              I also have experienced this problem.
              I upgraded to the latest incremental update of SketchUp (6.0.1099) hoping this "bug" had been fixed.
              No joy. The problem still exists.
              The frustrating thing is there is no real indication as to what could be the cause of this.
              You just receive an error message saying "Failed to save".
              Does anyone know if this is actually being looked in to by Google?

              Regards
              Mr S

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              • R Offline
                Ross Macintosh
                last edited by

                I've just reported this thread to some folks at Google who I know will review it. If it is a new issue I'm sure they will log it for fixing. If its a known (logged) issue then perhaps the fact that it is being discussed here by users will have them reassess its priority in being fixed. I know the Google team work hard at making SketchUp as good as they can - and that they are doing it for us. I also know that they appreciate all the info users can bring in threads like this, helping to resolve those bugs & problems we users are really having.

                Regards, Ross

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                • GaieusG Offline
                  Gaieus
                  last edited by

                  Since this is not the first issue about this "bug" (if it is a bug) and also reported by several users (here and over the GG forums, too), I'll move it to the "Bug reports" forum for the GTeam visits that (maybe) more regularly than this forum.

                  Gai...

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                  • bradB Offline
                    brad
                    last edited by

                    Hi All,

                    We have had other problems with Export to 2D i.e. export to TIF using a high resolution. I have reproduced the problem and will investigate. I will also search our database to see if the defect already exists.

                    Thank you for the report.

                    Brad
                    SketchUp QA

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                    • C Offline
                      Charlie__V
                      last edited by

                      Thanks Brad!
                      FWIW
                      I spent just a little time experimenting yesterday with a simple cube, exporting to .tif
                      Seems if you export using any of the standard camera positions [front/side/ etc.] I could get almost twice the pixel width versus iso view.
                      Best,
                      Charlie

                      Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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                      • G Offline
                        glenn
                        last edited by

                        I too have this problem since SU6.
                        Posted on the "official" Google sites, no response.
                        Glenn
                        SU 6.0.1099
                        Xp, 2g, D920 2.8, 256mg geforce 6200SE

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                        • N Offline
                          not registered yet
                          last edited by

                          Most likely this is RAM problem.
                          If you open Explorer with Details option ON (to be able to see file size) - you can see it. Also Task Manager > Performance window shows this well.
                          Just export your Su model to any bitmap format - let's say jpeg - and watch Explorer and Task Manager windows. You'll see (for a few seconds) temporary jpeg file wich size will be about 10 times larger than final one (i.e. it will go up to 300 MB if final one will be about 1-3 MB!!!). Also RAM consumption will jump by 50% or more.

                          I think this is caused by the way SU processes vector data to raster formats.

                          As possible solution I export in two or three steps.
                          First one - with edges OFF, texture and shadows ON, AA also ON. Resolution - maximum supported or the one I need.

                          Second export one - Edges ON, the rest is OFF, AA also OFF. Resolution is usually twice of First export.

                          Optional third export - I render only shadows (no textures, no edges and First export without shadows). Resolution is same as First export.

                          The rest is done in Photoshop - resizing, layers composing etc.

                          By using this method I achieve two goals - higher resolution output from SU and more control over texture/edges/shadows interaction.

                          PS. AA - anti-aliasing. Photoshop is much better in this then SU.
                          And the Save Failed feature "works" for me since SU 4

                          (teapot_ae)

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                          • N Offline
                            not registered yet
                            last edited by

                            I, and most of the people here I think, understand that there are work-arounds, different ways of doing things, etc.
                            But, if the option is there, than it should work.

                            I don't think that it is a RAM issue. I have 3gigs of RAM and run into the problem. As a test, I took the same model that wouldn't work on my machine, tried a fellow workers machine which is less powerful and has less RAM, and it exported fine (took awhile which is ok with me). If it is a bug than Google needs to address it, and it seems that they are. Also, if it is a ram issue, than why does it fail with a simple cube model?

                            (crojack)

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                            • C Offline
                              Charlie__V
                              last edited by

                              Here are some recent observations:
                              W/A.A. Off
                              On 2d Export to .tif ....styles....background....NO sky....NO ground.
                              5800 px - OK
                              6800 px - OK
                              7800 px - OK
                              8400 px - OK
                              8800 px - FAIL

                              On 2d Export to .tif ....styles....background....sky....NO ground.
                              5800 px - OK
                              6800 px - OK
                              7800 px - OK
                              8400 px - OK
                              8800 px - FAIL

                              On 2d Export to .tif ....styles....background....sky....ground.
                              2000 px - OK
                              2100 px - OK
                              2150 px - FAIL
                              2200 px - FAIL
                              5800 px - FAIL
                              7800 px - FAIL
                              8400 px - FAIL
                              8800 px - FAIL

                              Google Boyz/Girlz...........hope this helps,
                              Best,
                              Charlie

                              Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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                              • AnssiA Offline
                                Anssi
                                last edited by

                                I wonder if networking is part of the problem. At work I have difficulties exporting JPG:s of any size, with or without antialiasing. The files are unusable if exported to a network drive, but files exported to the desktop are OK. Other apps I use, including older versions of SU, do not have the problem.

                                Anssi

                                securi adversus homines, securi adversus deos rem difficillimam adsecuti sunt, ut illis ne voto quidem opus esset

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                                • C Offline
                                  Charlie__V
                                  last edited by

                                  Out of curiosity,has anyone tried....or willing to try to replicate the results I have posted above? Anyone....Anyone.....
                                  Also,& In a way I am a bit surpised the google folks haven't chimed in about this.
                                  Seems the absense of background/sky greatly improves the exporting result,possibly giving a clue to the 'failed to save" message.

                                  best,
                                  C

                                  Precision M1710/Win 7 Pro 64 bit/i-7 6920 Quad core 2.9 Ghz -3.8/16Gb ram/NVIDIA M5000M 8Gb

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