You Have Exceeded Your Allowed ..

Gus R

Try this.

Joe Wood

nope, I deauthorized and still no joy, getting that same screen still ..

Gus R

I found another post and it said to go to %appdata%\SketchUp\SketchUp 2023\SketchUp and delete login_session.dat.

Replace 2023 with 2022 if that's what you're using.

Joe Wood

OK is this a clue? I have 2021 and 2022 installed, just tried to Remove 2021 and got this message.

1 2021.png

Joe Wood

Hey Gus I can't find that login_session.dat, how do I find that for 2022?

Rich O Brien

@joe wood said:

login_session.dat, how do I find that for 2022?

C;\Users\SomeName\AppData\Roaming\SketchUp\SketchUp 2022\SketchUp

Or just open explorer and paste this into address bar and hit enter

%appdata%\SketchUp\SketchUp 2022\SketchUp

You should see the login_session.dat file there

Joe Wood

well, under Users I have two entries, and neither has that AppData, and I don't see it when I do a Search for AppData

Rich O Brien

@joe wood said:

well, under Users I have two entries, and neither has that AppData, and I don't see it when I do a Search for AppData

Appdata is not visible (it's system hidden) which is why I suggested pasting into address bar.

Joe Wood

Pasting that in to my browser address bar?

TIG

Windows Explorer address-bar...

Gus R

Yeah the "%appdata%" acts like a wild card and explorer should find it. Otherwise you can click through in Explorer under c:\users...

Joe Wood

OK did that but all I see are registry backups?

1 app.png

Gus R

Sometimes in Windows when I'm not able to uninstall a program because something got messed up along the way I just reinstall the program I want to uninstall and then uninstall it with "Add or Remove Programs."

Joe Wood

Found and deleted it!

1b app.png

Gus R

You can ignore those registry backups.

Joe Wood

That fixed it, thanks for that Gus! And everyone else, for the hand holding!

Gus R

@joe wood said:

That fixed it, thanks for that Gus! And everyone else, for the hand holding!

Happy to help.