2023 Tray Issue

boofredlay · 22 Aug 2023, 12:49

I installed 2023 as administrator yesterday then installed a few plugins. After setting them up I am getting this with the trays. And trying to turn on and off layers, unresponsive.
I ran as administrator and just did a repair and still...
Any ideas?

Rich O Brien · 22 Aug 2023, 13:18

Is this happening with no extensions running?

If you dock the trays is it still persistent?

What version of Windows is that? v10?

I have 2023 trays undocked too and I'm running Windows 11

Here's my settings and I don't get any black tray panels

boofredlay · 22 Aug 2023, 13:28

Windows 10.
Same settings.
No plugins running that I am aware of. Does this on startup.

Odd thing, I docked each tray then un-docked them and they are working fine now.

Thanks Rich.

boofredlay · 22 Aug 2023, 13:37

Hmmm, seems I need to do that each time I load SU. Not ideal.

Rich O Brien · 22 Aug 2023, 14:27

So every undocked tray needs to be docked/undocked to force refresh?

What if you assign a shortcut key to show/hide tray then after startup you launch tray via shortcut key? So never start SketchUp with any trays loading.

boofredlay · 22 Aug 2023, 15:48

@rich o brien said:

So every undocked tray needs to be docked/undocked to force refresh?

Yep.

I just got off the phone with Dave R. and apparently it is a known issue being worked on so I will just deal with it until there is a fix.

boofredlay · 22 Aug 2023, 15:49

@rich o brien said:

What if you assign a shortcut key to show/hide tray then after startup you launch tray via shortcut key? So never start SketchUp with any trays loading.

That works but only for the default tray. I have 4 total.

boofredlay · 22 Aug 2023, 15:50

Thanks guys for the assist.