Extensions not allowing Trial Period

[cdfrank]

After watching some instructional videos, I just downloaded and installed the Curviloft and Joint Push/Pull extensions through Sketchup. I thought I’d done everything correctly, and I was under the impression that both of these allowed a 30 day trial period. However, the very first time I tried to use both of them, I got a message saying that my trial period had expired. I don’t understand what I’m doing wrong here, and I can’t seem to find a way to fix it online. They can’t be expired since they have only been on my computer for a few hours.

Could someone PLEASE HELP! I really don’t have a problem paying for them, but I would like to try them out and make sure I can use them how I need to before doing so.

[Rich O Brien]

I know of no way of resetting a trial. I also don't know how the behaviour you describe can happen.

Can you run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu and copy/paste the text into your reply?

[cdfrank]

"by Rich O Brien » Sun Jul 30, 2023 11:29 pm

I know of no way of resetting a trial. I also don't know how the behaviour you describe can happen.

Can you run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support
menu and copy/paste the text into your reply?"

Thank you for your reply! Here is the Fredo6 Plugins Info you asked about...
Fredo6 Plugins Information on 2023-07-31 09:03:15 -0500

• Platform: x64-mswin64_140 - Ruby: 2.7.7
• Sketchup: 23.0.419
• LibFredo6: v14.1a
• LibFredo6 Binary loaded
• Sketchucation ExtensionStore: 4.3.1
• SCFLicense: v6.1a - 72
• Fredo6 Plugins

  Curviloft v1.9b
  JointPushPull v4.7a

• SCFLicense directory present

  Signature File: 2023-07-30 12:53:26 -0500

But yeah, I still haven't been able to find a solution to this. The same thing happened with both Curviloft and Joint Push/Pull. The very first time I tried to use both of them I got the "Trial Period Expired" message. I thought perhaps I did something wrong or didn't do something I was supposed to. Are you supposed to get a Trial License, or should they just work for the first 30 days before prompting for a license?

Again, assuming I am able to use these tools, I really wouldn't have a problem paying for the licenses. However, I'm a bit hesitant to fork out the money before I can verify they will work on my machine. Thank you so much for your assistance! Any pointers are appreciated.

[Rich O Brien]

@cdfrank said:

Are you supposed to get a Trial License, or should they just work for the first 30 days before prompting for a license?

They just work and after the trial period you get the license prompt. It's hardware based, not extension version or SketchUp install based.

@cdfrank said:

I'm a bit hesitant to fork out the money before I can verify they will work on my machine. Thank you so much for your assistance! Any pointers are appreciated.

If it doesn't do what you expect just send an email to support@sketchucation.com and you'll get a refund.

I can't explain why its not trialing but that's something Fredo could help with.

[cdfrank]

@rich o brien said:

If it doesn't do what you expect just send an email to support@sketchucation.com and you'll get a refund.

I can't explain why its not trialing but that's something Fredo could help with.

This is probably a dumb question, but is the best way to contact Fredo at support@sketchucation.com?

[ntxdave]

You might try to send him a PM.

[Rich O Brien]

@cdfrank said:

This is probably a dumb question, but is the best way to contact Fredo at support@sketchucation.com?

No, its me