License issue

jay1990929

Hello There,

I just bought subd, but still not receive the license, could you please help me find why ?
My email is : 309008408 @ qq.com

Thank you.

Pixero

Have you tried this?
https://evilsoftwareempire.com/subd/help

thomthom

Hi Jay - did you use the contact form as Pixero suggested?

graphproject

I cannot activate my license key-the server is not responding. What to do?

thomthom

@graphproject said:

I cannot activate my license key-the server is not responding. What to do?

Check if there isn't a firewall blocking the connections. Next you could try to activate while using a VPN. Some users experience that their ISP blocks large IP ranges that some times affects the license server. This is particularly a problem in Russia for instance.

xinige

Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN

Dave R

@xinige said:

I'm in China and I've used VPN

What version of SketchUp are you using? Your profile indicates a version that does not exist.

thomthom

@xinige said:

Hello, I bought SUBD and have tried it for 2 days, countless times. Still can't activate. I'm in China and I've used VPN

Hi, if you are still having issues, please use the Support contact form: https://evilsoftwareempire.com/subd/help

cobi1992

I'm facing the same problem. I tried various VPNs like urbanVPN, hideVPN

Is there any good VPN that you would recommend?

Also do I need to change the VPN settings on Windows 11?

Thanks in advance.