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    Model Info and Preferences Windows not displaying

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    • Rich O BrienR Offline
      Rich O Brien Moderator
      last edited by

      Do you use dual monitors?

      Do you hear the Windows bing noise if you click the SketchUp viewport? That would be a sign the dialog is active just likely off screen.

      Download the free D'oh Book for SketchUp πŸ“–

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        Another clue would be the Menu greyed out...

        https://i.imgur.com/ZcFR2ci.png

        Download the free D'oh Book for SketchUp πŸ“–

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        • S Offline
          smb5823
          last edited by

          Rich
          I have a 3 monitor setup and I do get the 'bing' you describe when clicking on the screen.
          If the dialog is 'offscreen', is there a way to get it relocated 'onscreen'?

          Dave
          My install procedure is 'run as administrator' followed by a reboot.

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          • Rich O BrienR Offline
            Rich O Brien Moderator
            last edited by

            Right click the Taskbar and choose Cascade Windows...

            https://i.imgur.com/JOXUI49.png

            ...see if that forces the dialog to relocate.

            As for the path warning that's more concerning

            Download the free D'oh Book for SketchUp πŸ“–

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            • S Offline
              smb5823
              last edited by

              Dave
              Tried a 'run as administrator' and 'repair'.
              Rebooted and am still getting the error message.

              Rich
              Cascade Windows did not work unfortunately. Any other ideas or should I try a 'fresh install'?

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              • Rich O BrienR Offline
                Rich O Brien Moderator
                last edited by

                I think Big Dave's Repair, or your Reinstall, is a good solution that should at least reset the dialogs.

                But that path issue, did that just happen or did you relocate paths or move locations? That has me intrigued...

                Download the free D'oh Book for SketchUp πŸ“–

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                • S Offline
                  smb5823
                  last edited by

                  I did format one of my hard drives the other day, and it's happened ever since. Didn't think I'd pointed any Sketchup paths to that drive though

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                  • Rich O BrienR Offline
                    Rich O Brien Moderator
                    last edited by

                    It could be related. Especially if some rarely used folder was pointing there.

                    Try Repair before Reinstall.

                    Download the free D'oh Book for SketchUp πŸ“–

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                    • S Offline
                      smb5823
                      last edited by

                      Repair didn't solve either issue.
                      A Fresh Install did..... Yay
                      Thanks for your advice, much appreciated Guys

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                      • BoxB Offline
                        Box
                        last edited by

                        For future reference there is a key combination that lets you grab any offscreen dialog and move it into view.
                        So with the focus on Preferences (in other words you have tried to open it and the machine is going bing) press alt and spacebar together, then tap m once (where m is move in your language, would be d in french for example) then tap any arrow key and without clicking move the mouse around until the Dialog appears on screen.
                        Once you have Preferences you can use the Reset Workspace button which should bring all dialogs back to the screen.

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