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    Model Info and Preferences Windows not displaying

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    • S Offline
      smb5823
      last edited by

      Model Info and Preferences Windows not displaying says it all.
      When I go to Window/Model Info the dialog does not open
      Same with window/Preferences dialog

      When Starting Sketchup 2021 I get a Message saying '\one or more of your File Location Paths are invalid. Please correct this by going to Sketchup's Preferences > Files and specify a valid path for any items shown in red.'

      Anybody else seen this?
      If yes, how did you fix?

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        Do you use dual monitors?

        Do you hear the Windows bing noise if you click the SketchUp viewport? That would be a sign the dialog is active just likely off screen.

        Download the free D'oh Book for SketchUp πŸ“–

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          Another clue would be the Menu greyed out...

          https://i.imgur.com/ZcFR2ci.png

          Download the free D'oh Book for SketchUp πŸ“–

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          • S Offline
            smb5823
            last edited by

            Rich
            I have a 3 monitor setup and I do get the 'bing' you describe when clicking on the screen.
            If the dialog is 'offscreen', is there a way to get it relocated 'onscreen'?

            Dave
            My install procedure is 'run as administrator' followed by a reboot.

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            • Rich O BrienR Offline
              Rich O Brien Moderator
              last edited by

              Right click the Taskbar and choose Cascade Windows...

              https://i.imgur.com/JOXUI49.png

              ...see if that forces the dialog to relocate.

              As for the path warning that's more concerning

              Download the free D'oh Book for SketchUp πŸ“–

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              • S Offline
                smb5823
                last edited by

                Dave
                Tried a 'run as administrator' and 'repair'.
                Rebooted and am still getting the error message.

                Rich
                Cascade Windows did not work unfortunately. Any other ideas or should I try a 'fresh install'?

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                • Rich O BrienR Offline
                  Rich O Brien Moderator
                  last edited by

                  I think Big Dave's Repair, or your Reinstall, is a good solution that should at least reset the dialogs.

                  But that path issue, did that just happen or did you relocate paths or move locations? That has me intrigued...

                  Download the free D'oh Book for SketchUp πŸ“–

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                  • S Offline
                    smb5823
                    last edited by

                    I did format one of my hard drives the other day, and it's happened ever since. Didn't think I'd pointed any Sketchup paths to that drive though

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                    • Rich O BrienR Offline
                      Rich O Brien Moderator
                      last edited by

                      It could be related. Especially if some rarely used folder was pointing there.

                      Try Repair before Reinstall.

                      Download the free D'oh Book for SketchUp πŸ“–

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                      • S Offline
                        smb5823
                        last edited by

                        Repair didn't solve either issue.
                        A Fresh Install did..... Yay
                        Thanks for your advice, much appreciated Guys

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                        • BoxB Offline
                          Box
                          last edited by

                          For future reference there is a key combination that lets you grab any offscreen dialog and move it into view.
                          So with the focus on Preferences (in other words you have tried to open it and the machine is going bing) press alt and spacebar together, then tap m once (where m is move in your language, would be d in french for example) then tap any arrow key and without clicking move the mouse around until the Dialog appears on screen.
                          Once you have Preferences you can use the Reset Workspace button which should bring all dialogs back to the screen.

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