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    Weird and desperate situation!

    Scheduled Pinned Locked Moved SketchUp Discussions
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    • L Offline
      LeoVega
      last edited by

      Hi guys!
      I don't know what's going on but my SketchUp 19 pro crashed one day and since that day all the models I try have like dashed edges and when I rotate the model it kind of leaves a trace you know? Like old Windows that when you draged a window it left a trace and you ended up with hundreds of copies of said window on the screen...
      I already uninstalled and installed again but it didn't work

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      • Dave RD Offline
        Dave R
        last edited by

        What graphics card?

        When you installed SketchUp 2019 did you right click on the installer and select Run as administrator?

        What do you see when you start a new model? Are you sure those dashed lines aren't back edges?

        Can you share a SketchUp model file that shows this problem for you?

        Etaoin Shrdlu

        %

        (THERE'S NO PLACE LIKE)

        G28 X0.0 Y0.0 Z0.0

        M30

        %

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        • TIGT Online
          TIG Moderator
          last edited by

          Sounds like a Graphics Card mess...
          What card ?
          Have you recently updated its drivers ?
          Has Windows recently updated the drivers and broken something ?
          Can you try rolling back the drivers in Device Manager ?
          What does SketchUp > Preferences > OpenGL say about the GC and the settings it is using ?

          TIG

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          • micioneM Offline
            micione
            last edited by

            This is the graphics card, which is not suitable.
            It happened to me too many years ago.
            Then, ever since, I have always used nvidia quadro graphics cards.

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            • TIGT Online
              TIG Moderator
              last edited by

              You are not completely clear in your explanation...

              If you have two Graphics-Cards on your computer, then if you are currently set up to use the 'poor' one, then you need to open the NVIDIA Control Panel and ensure that SketchUp is set to use this better GC under 3d-apps, and also let SketchUp choose its own settings...

              Having had a major system failure and rebuild has probably meant that your computer's GC settings are set up wrongly...

              TIG

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