Download problem

joewood · 12 Aug 2017, 11:25

I am having problems downloading make 2017 . had to have windows 7 reinstalled due to a virus problem. had all user programs installed, including sketchup make 15,tried to go to make 17 - no go. I get this msg: "There was a problem with your form submission. Please refresh the page and try again."
no matter what I try , same msg. it will let me installed sketchup pro. don't want pro now.
Is this a marketing plot ?
has anyone been successful in getting make 17?
If I goto sketchup.com/download , it installs,but when I try to execute, it just hangs.
What now?

...joe

Dave R · 12 Aug 2017, 11:44

@joewood said:

"There was a problem with your form submission. Please refresh the page and try again."

This sounds like a browser problem.

@joewood said:

no matter what I try , same msg. it will let me installed sketchup pro. don't want pro now.
Is this a marketing plot ?

No! If you are going to the main page to download, it is assumed you are getting it for the first time.

If you are reinstalling it, you should go to https://www.sketchup.com/download/all and download Make.

@joewood said:

has anyone been successful in getting make 17?

Plenty of users have been successful.

@joewood said:

If I goto sketchup.com/download , it installs,but when I try to execute, it just hangs. What now?

...joe

So you did get SU2017 Make downloaded? When you installed it, did you install it correctly by right clicking on the installer and choosing Run as administrator? Doing that is required for correct installation. Simply double clicking on the installer or using Run isn't adequate.

joewood · 13 Aug 2017, 13:52

so, I have gotten no where with all my attempts. Where is - Run as administrator in the download segment?

Dave R · 13 Aug 2017, 14:01

@joewood said:

so, I have gotten no where with all my attempts. Where is - Run as administrator in the download segment?

As I wrote before Run as administrator is in the Context menu when you right click on the downloaded installer file.

Have you got the file downloaded? If not, clear your browser's caches and try again from the link I provided.

joewood · 13 Aug 2017, 18:29

well that did not work. I think the problem is with this computer, but what?
I downloaded and executed sketchup make 17 on someone else's computer with no issue. did not have to run as administer. have sketchup 15 running fine.
with task management running, the cpu max's out at 100% with 13,488k in memory. took down all unnecessary programs including IE.
I think I need to go for some expert help.

Dave R · 13 Aug 2017, 18:37

@joewood said:

well that did not work.

What exactly did you do?

@joewood said:

did not have to run as administer.

If SketchUp 2017 is not installed using Run as administrator from the Context menu, it is not installed correctly. It may open but there will be problems.

joewood · 14 Aug 2017, 22:59

Could this be a problem of drivers being out of date??????
I was cleaning out prefetch and temp files and notice crash report(s) in temp, opened it and notice ati radeon wordage in the pdf file. did a google on this. did an analysis of divers - says 8 outdated. they wanted $9.99 for an installed. passed.
will take this computer to a tech shop tomorrow.

...joe

Dave R · 14 Aug 2017, 23:23

Yes. It could be drivers. You shouldn't need to pay for driver updates.

joewood · 15 Aug 2017, 00:15

success.
although I have been doing this a while, I am still a novice at this and probably at a lot of things.
on a lark I went to the official Amd site and downloaded their drivers( no charge).
Now I can make problems in make 17.
Thanks for pointing me .

...joe

Dave R · 15 Aug 2017, 00:23

Good job.

joewood · 15 Aug 2017, 13:46

doing a post analysis of this problem, why? What is peculiar about sketchup make 17 ?
Is it a newer version of ruby ?

...joe

Dave R · 15 Aug 2017, 13:52

To what are you referring? Ruby has changed over the years and so it's always important to install the most recent versions of extensions to go with the latest version of SketchUp.

Rich O Brien · 15 Aug 2017, 13:57

2017 uses new graphics pipeline that does a GPU check to make sure your system can run it.

Older AMD cards are notorious for not playing nice with SketchUp.

Also, some installer requires certain Microsoft libraries to fire. If that does not happen then it should go a fetch what it needs. But that could be stopped by a firewall, antivirus etc. Then you might end up going nowhere.

Lots of things can go wrong installing on Windows. Especially when you are not Running as Admin as Dave says.

Your problem does suggest a local issue in your system rather than a global issue.

joewood · 15 Aug 2017, 14:35

like I said, I am a novice here and on a learning curve and will be I think for a long time. It was proven to be a local issue; obviously I don't know about the handshaking .

run as admin - why? this was installed without.
just trying to understand.

.... joe

Dave R · 15 Aug 2017, 14:49

Rich explained why you need to use Run as administrator when installing SketchUp 2017. It may appear to function now even though you didn't install correctly but you can pretty much count on problems cropping up. The best thing would be to go back to the installer, right click on it, and choose Run as administrator. Then select the Repair option when the option is presented. There's no point in waiting for problems to occur.

FWIW, I haven't been repeatedly telling you you that using Run as administrator is the correct way to install it just for the fun of it.

joewood · 15 Aug 2017, 22:04

I have spent 20+ years as a systems programmer for large IBM systems. The first rule we learned when diagnose problems is what is different, what has changed ?
The problem in my case there were system changes with the cpu that were needed. if it was stated when the product was release, I missed it.
Where in the literature does it say run as admin.?
Dave, loose the attitude; I don't need it and I don't want it. If you want to maintain it, don't respond to my posts.

.... joe