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    Strange error message

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    • PixeroP
      Pixero
      last edited by

      Hi!

      I'm getting this error message in Windows when for example opening the calculator or trying to access printer settings.
      I've concluded that it only appears if SketchUp is started.
      Does anyone know what to do and why it happens?
      It don't make sense that a ruby dll has anything to do with the calculator or printer settings.

      I'm on SU 2016 on Windows 7.

      error1.jpg

      Translation: The program could not be started because....is missing on the computer.
      try fixing the problem by reinstalling the program.

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      • R
        RogerB
        last edited by

        Probably you have run AmbientOcclusion. I got a similar error in photoshop64, would not start because missing ruby dll. Restart pc without using AmbientOcclusion first worked.
        Fortunately i had not bought it yet so I uninstalled it.

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        • PixeroP
          Pixero
          last edited by

          No i havnt run ambient occlusion.

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          • TIGT
            TIG Moderator
            last edited by

            Is the file named "x64-msvcrt-ruby200.dll" in the 'SketchUp 2016' folder ?
            It is installed with newer SketchUp's using Ruby 2 - like 2015 and 2016...

            TIG

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            • PixeroP
              Pixero
              last edited by

              Don't know why this has happened but a reinstall of SU might have fixed it. We'll see...

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