Profile builder 2 (Expiry problems)

Bruce Watt

help!
Hi ,

I have profile builder 2 (purchased), ( great plugin) I have upgraded to windows 8.1 recently and have not had any issues with it, apart from the normal teething problem as I get used to it all.

SK was working well yesterday. This morning I get the massage that 'The trial period for Profile Builder 2 has expired'. I click ok and from that point on wards none of my other plugings load up and I can not get control of the screed, I am locked out of doing anything apart from changing styles. I get some odd flashing of the scenes dialog box as well as the components dialog box. I have to force it to close.

Any one see this before and can instruct me what to do?

I have uploaded a video at
https://www.dropbox.com/sh/hqb69mwjydvroox/AADssbRYz9iTzGiK3ab_9ihoa?dl=0

TIG

If it worked but now it doesn't something must have happened in the intervening period...

Did you try to [re]install SketchUp explicitly as the 'Administrator' ?
Also is the 'SketchUp.exe' file's properties set for it to 'always run as administrator' ? [Properties > Compatibility]
Have you checked your computer's clock - if the CMOS battery is tired you might have something odd happening time/date-wise, messing with the program's processes.
Have you checked your Internet Explorer 'Internet-Options' settings are no overly onerous [there are several separate threads about this]. Although you may well use another browser day-to-day, many of the dialogs etc in SketchUp rely on the built-in IE [or Safari for MAC] to work, so if something is oddly configured in those options you'll have issues - e.g. javascript must be allowed to run ?
If you disable ProfileBuilder by temporarily removing its .rb file from the Plugins folder does anything improve ?
You need to establish if its error message is a symptom of some other issue, or if it's the disease itself...

Bruce Watt

Thanks Tig, ( I think that should be 'Dr Tig')

I will work through your list of possible issues and report back. ( I can not access any menus within SKup to turn off profile builder 2, however when I manually remove the .rb file Skup works fine.) Thank you for your help so far.

TIG

So it looks like something is wrong with 'Profile Builder 2' ?
Or at least its installation...
Can I suggest you remove its loader .rb file and its entire subfolder, manually.
Then reinstall it from scratch.
Do not copy files over from another SketchUp version - use the original archive and install afresh.
If it still screws up then contact Dale [the author] directly and see if he has any thoughts ?
Perhaps there's a license or data file somewhere that's become corrupted ?
But this could be in the Registry or the AppData path ??

Bruce Watt

Thanks Tig,

Well not sure what I have done but I have profile builder 2 (PB2) working again with Skup operating as normal.

What did I do... well not sure really, however when I reinstalled Skup on Windows 8.1 some weeks ago now, I think I must has install PB2 from a different Extension Warehouse account and then I transferred my assemblies across to the library folded within PB2. I thought I was working with the paid version but was not and yes it did screw things up within Skup when PB2 expired.

I found a old email from the extension warehouse advising not to store assembles within the aforementioned folder which I was.( not sure if that relevant to my issue)

I deleted the .rb and BP2 folder, ( well moved it out of the way somewhere else) logged onto the other warehouse account, the one I purchased it from and installed it and all looks to be ok ( I had to reset all tool bars for this process). I have moved my assembles else where as instructed. so I think everything is working again.

It was strange how it screwed up Skup though.

Thanks again Dr Tig.