SketchUp crashing
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I recently installed SketchUp 2015 on a new Windows 8 computer. In the last few days, SketchUp has been crashing frequently (every 5 to 10 minutes when working on a model). As far as I am aware, I haven't been doing the same thing to cause every crash. I want to get help with my Bugsplat reports, but I am unable to login to SketchUp's forum. I receive this message every time I try to login: "Sorry, there was an error authorizing your account. Perhaps you did not approve authorization?" Can anyone on this forum help me with the crash problem or help me figure out how to login to their forum?
I know you will need more information to help me with the crash problem, but I'm not sure what files you will need. Specific instructions would be very helpful because it appears that I have waded into water that is way over my head! Thanks in advance for any help you can give me!
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It sounds like maybe you didn't click to confirm your account if they sent you an email?
Anyways, the crash could be any number of things. If it's happening at regular intervals, I feel like it could be autosave going wrong? (you can disable this in preferences). Reinstalling is always a good fallback, I find it helps 90% of the time.
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@daeneryst said:
I recently installed SketchUp 2015 on a new Windows 8 computer. In the last few days, SketchUp has been crashing frequently (every 5 to 10 minutes when working on a model). As far as I am aware, I haven't been doing the same thing to cause every crash. ......!
Same work flow? Different hardware + drivers!
The crashes might have something to do with SketchUp not working properly with your current graphic's card driver.
Try with disabled 'Use hardware acceleration' to see where you get.
In SketchUp's menu Window > Preferences > OpenGL > uncheck 'Use hardware acceleration'.
Now restart SketchUp! to see if SketchUp works, bypassing your graphics card's driver.
If so, it will be slower (the CPU needs to do all the work). Update the graphics card driver and don't forget to check hardware acceleration again. (restart Sketchup after that).I can't help you with reporting a bugsplat, sorry.
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Thanks for the input! I saw information that suggested updating your graphics card driver yesterday, so I tried that before I posted yesterday.
I will try turning off the hardware acceleration to see if my graphics card still isn't playing nice with Sketchup.
Thanks for the suggestions. I will give these a try and report back.
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Regarding the message on the SketchUp forum: "Sorry, there was an error authorizing your account. Perhaps you did not approve authorization?", there was a problem on their end but it now seems to be sorted.
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