No thumbnails for regular SketchUp files

hellnbak

@tig said:

Assuming this is a 32bit OS or it is SketchUp v2015 on a 64bit OS...***
You need to Run Regedit... find the Registry entries for .SKB and .SKP file-type suffixes, then ensure the broken Shellex for .SKP is the same as the shellex for the .SKB...

The .SKB is:
HKEY_CLASSES_ROOT\.skb\shellex\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}
almost certainly reads:
{A86C8053-587B-4dfb-A5E2-54E9803E4463}

The .SKP must be:
HKEY_CLASSES_ROOT\.skp\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}
which should also be set to the same value:
{A86C8053-587B-4dfb-A5E2-54E9803E4463}

[which in turn points at SketchUp's ThumbsUp.dll]

***You can't view 32bit SketchUp's thumbnails on a 64bit system, without a 3rd-party app running...
See this: http://sketchucation.com/forums/viewtopic.php?f=15%26amp;t=13097

Only edit the Registry if you feel competent in dabbling with Windows innards...

Well, went into the registry, SKB seems to agree with your suggestion, but there doesn't seem to be a "SKP\shellex". Any suggestions?

Box

Have you installed the most recent Maintenance Release?
I addresses Thumbnail amongst other things.

hellnbak

@box said:

Have you installed the most recent Maintenance Release?
I addresses Thumbnail amongst other things.

Yep, did that about an hour ago

hellnbak

You mean that none of the brilliant minds here has even a suggestion?

mrossk

The most recent release (thankfully) solved it for me. Sorry that you're still having problems.

hellnbak

Thanks Michael.

Guess I'll just be here twisting in the wind, hoping that eventually somebody comes up with a suggestion that may help me.

TIG

Have you installed the very latest version of v2015.3... ?

hellnbak

Yes

driven

@helnbak
for people having the opposite problem, part of the reply includes...

@unknownuser said:

you need to have the Preview pane open (which is turned off by default - which is a good thing - on Win 7, Win 8 and Win 10), Windows Explorer needs to be set to a thumbnail view, the model needs to have a thumbnail

I use a mac, but maybe one of those criteria isn't being met...

john

hellnbak

John, I wish it were something that simple. But no, that's not the problem.

I do have a backup computer that also has Win7pro, SU8 and 2015, that is set up essentially the same as this one, and it has no problems with thumbnails (and without the 2015 update). The bios in it is fine, I don't suppose there's any way to use the info from it to repair the bios in this one. Sounds dumb even as I ask, but you never know 'till you ask, right?

I spent the better part of last night reinstalling Win 7, the non-destructive "upgrade" method that reinstalls the OS without affecting any programs or settings. Took forever (plus I had to reinstall all 127 updates, which also took forever) When it was complete, unfortunately, the bios and thumbnail problem were still here. Hey, it was worth a shot.

hellnbak

Well, I've found a solution (hopefully).

It's the one I was hoping to avoid. Tomorrow I will receive a new SSD from Amazon, a Samsung 850 Pro 256GB. I'm hoping that installing everything from scratch will make everything all better.

I just can't understand why my backup computer and my laptop, neither of which have the 2015 update installed, have not experienced any problems.

Anyhow, tomorrow the fun begins . I'll post the results here on the off-chance that anybody cares