Sketchup 14 mac crashing like never before

TIG · 11 Mar 2014, 10:24

I've just put SCFace through its paces again on my MAC with Mavericks: using a combo of its 'types' - AutoUpdate/UpdateOnDemand/Unlinked - with opening/new SKPs etc, adding new SCFaces etc, and then quitting SketchUp - all behaved normally - no issues at all

Just like on PC...

When SketchUp onQuits SCFace AppObs tries to remove the model's SCFace ToolsObs and then the SCFace AppObs itself etc.
These are in a begin...rescue... to trap errors...

Does removing an observer on MAC at onQuit work differently to PC.
I know that unlike PCs MACs get several instances of SketchUp - one per open model ?

Perhaps I've missed a combo...

tt_su · 11 Mar 2014, 10:57

I think onQuit was not working prior to SU2014 - should be fixed now.
If the user's who experienced this have submitted BugSplats then I might be able to dig into that and find clues to where the crash happens.

otb designworks · 11 Mar 2014, 11:48

I have sent a bugsplat report every time so there are probably 30 or 40 of them from me in the last week.

I am happy to run code or test if anyone needs it.

The crashes seem to happen after the new file window opens but before the layers and scenes palettes populate, fwiw

I can make a short screencast if that helps?

Thanks guys!!!

TIG · 11 Mar 2014, 13:24

@Chuck

Anything to track it down...
I can't reproduce a splat at all...

otb designworks · 11 Mar 2014, 13:29

Hi TIG,

Do you have some large SU files? Saved as v13?

What happens when you try to open 2 of those one after another?

I'll whip up a short screencast...

tt_su · 11 Mar 2014, 13:37

Any chance you can share with us your plugins folder? (You can PM me privately)
Also, in your bugplats, did you enter any name or description I can use to look up the crashes?

otb designworks · 11 Mar 2014, 13:44

No, I didn't enter anything, sorry.

I will get it to crash and send a couple with description.

I am happy to share the plugin folder; I'll PM you asap

thanks

tt_su · 11 Mar 2014, 13:54

Thanks - if I can get hold of at least one of the BugSplats I find the rest.
Is there a way you can provoke the crash? A set of instructions you make make it crash every time? Or at least a high probability?

otb designworks · 11 Mar 2014, 14:11

Hi Thomas,

I just sent over two bugs splats,

look for otb designworks or cgailey1 at bresnan dot net

I referenced SCF in the description.

I uploaded a bunch of screenshots of testing with and without the SCF plugin installed. You can find them here

Dropbox - Error - Simplify your life

(www.dropbox.com)

otb designworks · 11 Mar 2014, 14:13

I can easily provoke a crash. All I have to do is put the SCF items in the plugins folder and start opening files.

half the time, it will crash without even opening one, almost always with the second, and will 100% crash with a v13 added to the mix.

Pull the plugin items out and everything works perfect.

I have run that cycle probably 10 times now with the same results

tt_su · 11 Mar 2014, 14:27

hm... I see it crashing when opening recent document in the application observer.
I cannot tell what plugin causes it though, but at least we know where to look. Where we can fix the bug in our code and where Ruby developers can look for workarounds.

Need to start digging into the Ruby plugins now.

tt_su · 11 Mar 2014, 14:34

I haven't gotten my machine set up to test your plugins folder yet - it's doing another task that takes a while.
Meanwhile, can I probe you for some more info:

Are you saying that disabling SectionFaceCut or the SCF plugin avoided the errors? Have you tried running with only the plugin you think might trigger the crash? (I'm trying to figure out of the crash is a result of compound set of plugins or not.)

otb designworks · 11 Mar 2014, 14:42

I completely emptied the plugin folder and literally added one plugin at a time (downloaded through sketchucation or the extensions warehouse,e most recent versions) and ran through the protocol of opening all four files in the order that I used in the screenshots.

In the middle of this process, I first installed SCF. crash crash crash.

Took out SCF and counted to install and test the rest of the updated plugins. Put SCF back in and crash.

I then installed, one at a time and testing, the few un-updated plugins I use regularly. SU still continued to run perfectly through these installs.

Put SCF back in and crash crash.

Also, I tried a few using open instead of open recent and still crashed with SCF

Not sure what else to say?

TIG · 11 Mar 2014, 15:25

So SCFace loaded on its own seems to be definitely causing this splat for you.
This occurs when ?
On startup ?
On opening a new file ?
On opening an existing file ?
On quit ?
Anything special about the splatting SKPs ?
Size - e.g. very large
Number of Sections - e.g. lots
Number of AutoUpdating [Glued] sections ?
SCFace adds an Observer to SketchUp App and another onto the Tools [to spot when to change a SCFace if it's AutoUpdateable]...
Perhaps the observers need to wait for something to finish ?

But... I can't get this to splat at all...

I did notice a rare glitch which I have a fix for...
Now and then when you make a group with a face in it it is invisible until you edit that group, then it appears and all is well.
I've seen it in some other scripts.
I have a fix.
I'll add it to SCFace and issue a new version asap...

otb designworks · 11 Mar 2014, 15:47

TIG,

See attached screenshot. SCF is only plugin installed and SU crashed when trying to open the first file.

This occurs when ?
On startup ? ~20% of the time

On opening a new file ? haven't tried that, though doesn't SU open a new file on startup?

On opening an existing file ? ~50%

On opening a v13 file? ~80% of the time, if it hasn't crashed already

On quit ? Never make it that far

Anything special about the splatting SKPs ? Some big, some huge, some with high res textures, some no textures

Size - This file, that crashed for just now, has 47,000 faces, 512 groups, 4300 component instances (mostly bolts and washers), 252 component definitions, and 62 layers. It has 3 sections. It started as a v13 and then became a v14.

Number of Sections - 3

Number of AutoUpdating [Glued] sections ? none

I would consider this a "light" model in my workflow.

TIG · 11 Mar 2014, 16:53

I am just about to send you a beta SCFace v4.5 [by PM].
Please test and report back...

We will solve this...

Frederik · 11 Mar 2014, 17:27

My oh my... Sure is a difficult thread to follow...
When I read the SCF-plugin, I thought it was the SketchUcation Toolbar...

AndrewS · 11 Mar 2014, 17:31

@otb designworks said:

See attached screenshot. SCF is only plugin installed and SU crashed when trying to open the first file.

Chuck,

I found your BugSplats in the database. I see that you crashed about ten times with this bug yesterday. Your most recent crash contains the note, "scf test with only SCF installed", which occurred while opening a file called "30814_walton.skp".

All of the BugSplats like that ended up here:
[pre:1v9aklgs]com.sketchup.SketchUp.2014!CRubyApplicationObserver::OnOpenModel(...)[/pre:1v9aklgs]
Not that we necessarily need it, but this is confirmation that the crash is due to a problem with Ruby observers, as was suspected.

Andrew

otb designworks · 11 Mar 2014, 17:38

Thanks Andrew!

I always wondered if those bugs plat reports actually went somewhere, haha.

I just sent a new one with a v4.5 beta that crashed immediately.

otb designworks · 11 Mar 2014, 17:38

I really appreciate everyone's help; you guys are awesome.