License problem

[reymond]

can here anyone help me!

vray for sketchup worked great until yesterday.
now I get the following message:

You do not have a valid license file for V-Ray for Sketchup.
Please close Sketchup and run the License Configuration Wizard.

I have tried to enter the license number.
I uninstalled the dr spawner on the second computer.
I also reinstalled vray on the first computer.
if you want to enter the series number I get the following message:

that serial number has been used as a master number on another server.
But this is my master computer and not the second computer.

what should I do?
did any of you have this problem?
maybe someone can help me out of here.

many thanks for the help.

best regards

[valerostudio]

Contact Chaos directly. That's going to be the only way to resolve a licensing issue.

[reymond]

Yes i have to.