Crashing animation

honoluludesktop · 11 Feb 2011, 00:31

Need help from any roving Google SketchUp people. On one of my office machine, every attempt to export an animation crashes since a month into installing v8. The maintenance release makes no difference. If it helps, attached are the bugspat generated files reported by the bugspat window.

I have already attempted to uninstall (from control panel) and reinstall without success. In order to clear Sketchup out of my system, don't I have to manually clean the register? Is it OK just to to delete the SketchUp labeled register items? Any other ideas are appreciated.

SketchUpUP7120H5.zip

SU8WinCrash_021011_141614.zip

tpstigers · 11 Feb 2011, 04:47

Have you tried Revo Uninstaller ? I have found it to be very useful in removing the troublesome crap (like registry entries) that many apps leave behind (and there is a freeware version, which I linked to).

Gaieus · 11 Feb 2011, 11:33

Does it also crash when you export image sequences (not an avi file)?

honoluludesktop · 11 Feb 2011, 11:39

Thanks for the link. 2d graphics export OK, it only splats when exporting avi animations.

Gaieus · 11 Feb 2011, 11:47

I mean animation exported as image sequence. I would suspect either some memory issue then or something with the codecs or other system problems on that computer (but I am really dumb when it comes to technical stuff)

TIG · 11 Feb 2011, 11:59

If it's an AVI crash it sounds like codecs - check a working PC's and the failing PC's codecs.
Reinstall all codecs.
Try AVI export on the problem PC without any codec set under Options - it'll make an enormous AVI made but at least we are then pretty sure it's a codec issue if there's no crash...

honoluludesktop · 11 Feb 2011, 13:39

I tried "full frame uncompressed", and it crashed.>_<

TIG · 11 Feb 2011, 13:53

@honoluludesktop said:

I tried "full frame uncompressed", and it crashed.>_<

How much memory does that PC have ?

honoluludesktop · 11 Feb 2011, 14:13

Shouldn't matter as SU animates the reference file on another machine:-( with less memory. Btw, not that it matters in my situation, but is there a easy way to reinstall the Coda?

TIG · 11 Feb 2011, 14:18

Weird!
Have you tried a full fresh install of v8 ?

honoluludesktop · 11 Feb 2011, 14:21

Yes, Unfortunately I did not think to "restore" when the problem first surfaced. At this point, unless some Google tech comes up with a suggestion, as a last resort I am going to uninstall SU v8, delete the SU v8 register items, then reinstall. Lots of hesitation on my part, having never had to mess with the register before.

Gaieus · 11 Feb 2011, 14:38

If you do a complete uninstall with the option to remove everything, SU can do a pretty clean job (I had to do it a couple of times in Summer when playing with different versions).

honoluludesktop · 11 Feb 2011, 14:48

Gai, Aside from using Windows uninstall, how do I do this?

TIG · 11 Feb 2011, 14:54

Windows Control Panel > Programs and Features > Select Sketchup 8 > Uninstall [or similar names in XP]...
Try 'repair' first that if [when] that fails 'uninstall'... then reinstall - need to have license codes etc at hand - don't you have an IT guy to do this drudgery [or is it you ]

honoluludesktop · 13 Feb 2011, 22:13

Repair, and uninstall then install v8, failed to correct situation. I also cleaned registry, and btw, SU v7 can export animations OK.

honoluludesktop · 13 Feb 2011, 22:18

Hmm......As a last resort, removed all plugins, and animation ran. Who would think that a rogue plugin could cause animation problems.

honoluludesktop · 13 Feb 2011, 22:48

Here it is. It installs OK when bezier.rb is installed first.

honoluludesktop · 13 Feb 2011, 22:49

I don't get it. Reinstalled the plugins in bunches, and SketchUp animation continues to run OK. It never fails to amaze me when a "kick the tires" solution works:-)

Funny thing, one of my_plugins initially failed to install, but OK when added later. This plugin didn't exist in my system when the animation first failed. I didn't save the error message, something about "run".

TIG · 14 Feb 2011, 08:49

The load order of scripts can occasionally cause problems.
Try renaming the problem one with a leading 'zzz' so it loads last [scripts load in alphanumeric order # & ! first, the 0/1/2.. and a/b/c.. etc]. See if that works and then if it does examine the code to see what might be flaky.

TIG · 14 Feb 2011, 08:59

I think that the ' file_loaded?' method is made by 'sketchup.rb' - that's why the require 'sketchup.rb' is advisable at the start of your scripts.
Note that this file should be in the 'Tools' folder and NOT in the 'Plugins' folder - check for duplication/mistakes.
To ensure 'sketchup.rb' is loaded before other scripts you could make a short script called ' !!!!!!!!.rb' containing the one line require 'sketchup.rb'. That way you can be sure it's loaded, even if you have a script that 'requires' it later, as it is only needed to be loaded once...