SKU Pro 7.16860 works like crap!

dficarra · 18 May 2010, 18:44

Hello,

We upgraded in our office from SKU 6 pro to 7 pro a couple of weeks ago. We have one licensed seat (so whoever signs in first is using pro version) and anyone else who logs in uses the free version. But ever since we did this upgrade, version 7 is sooooooooooo slow and when you try to click and scroll, there is a delay in the model moving compared to the mouse movement. And every function seems to take longer. I had to start saving files back down to version six and use them in there to get anything done without driving myself nuts.

Has anyone else had this problem and knows how to fix it other than going back to version 6 and giving up and uninstalling version 7? It's been horrible and my bosses are sorry we upgraded.

Thanks.

Chris Fullmer · 18 May 2010, 18:45

Generally most people have experience a much speedier sketchup with the upgrade to 7.1.

I suppose you could try upgrading your graphics card.

thomthom · 18 May 2010, 19:10

As Cris said, ensure that your graphic card drivers are up to date. SU7 require newer OpenGL support.

Also, ensure that Hardware Acceleration is enabled under Preferences.

Jim · 18 May 2010, 19:23

Turn off Use fast feedback in the OpenGL preferences.

Edson · 18 May 2010, 20:19

your problem must be somewhere else. 7.1 is so much faster that 6 or even 7.

tfdesign · 18 May 2010, 21:52

Yes, I agree. 7.1 works really well for me. Far better than 6!

Jim · 20 May 2010, 11:34

Did any of the suggestions help, dficarra?

dficarra · 20 May 2010, 15:23

@jim said:

Did any of the suggestions help, dficarra?

Well I updated my driver and made sure the settings in the openGL were set as noted here, and it seems it did help some. But God help me if I have shadows on. It hangs pretty bad if I'm using a decent sized file or have the model within a site plan.

I've also had a really tough time yesterday trying to get the drape tool to work properly on a topo model I created. I tried it several times, sometimes it crashed, other times it just stopped progressing and hung up at anywhere between 42% and 53%. And I've been able to use it in the past on even larger and more complicated site plans so I don't know what the problems is now. I'm hoping sketchup doesn't bring me to the same aggravated and frustrated level that autocad architecture has!

thomthom · 20 May 2010, 15:29

Shadows has always been slow. I've noticed any change between SU6 and SU7.

And as for the Drape tool - crashes in both SU6 and SU7. Depends on the file... I found that it's usually just a small portion of what I drape the causes it.

dficarra · 20 May 2010, 16:23

Yeah, I've tried it in 6 and 7. I tried grouping, exploding filling in the spaces on the site plan to drape, putting topo and site plan in same group, just about any kind of configuration I could think of and just can't seem to get it to function properly.

Chris Fullmer · 20 May 2010, 17:11

Whent he drape command "hangs" or freezes, it is not frozen. It is still processing. You just need to let it keep running. I've had to process many that take 8+ hours. So just let it keep running. It will BugSplat if it really stops working - those are frustrating.

Chris

dficarra · 20 May 2010, 20:04

Chris,

No kidding, 8 hours? Wow. That stinks, guess I'll have to set it up today at end of the day and have it crunch on it over night. Thanks for the heads up.

DaveJ · 25 May 2010, 06:34

I have constant problems with SU--slow response--even to tool selections, 2 or 3 crashes per day, painfully slow saves. It's close to unusable. Very frustrating.

thomthom · 25 May 2010, 06:45

@davej said:

I have constant problems with SU--slow response--even to tool selections, 2 or 3 crashes per day, painfully slow saves. It's close to unusable. Very frustrating.

What hardware and drivers do you have?

DaveJ · 26 May 2010, 03:16

I'm using a stock MacBookPro, 2.6 GHz, 4 GB RAM, GeForce 8600M GT. "Unusable" is overstating its deficiencies, but it is painfully slow. Layout on the other hand, is absolutely unusable, but that's another discussion for another forum.

dficarra · 26 May 2010, 15:38

I'm right there with you DaveJ, that's why I started this thread. Since we only have one pro seat in the office whoever opens sketchup 7 first uses the pro and the rest of us that open it after that have to use the free version and it says "Sketchup Pro [EXPIRED]" at the top of the toolbars. And when we're in that one, every move has a delay to it. Rotating view has a second or two hickup, drawing a line has a second or two delay in when the marker shows up, etc... Everything has a delay including selecting the tools and turning layers on or off and that's with shadows off.

I still haven't really received any info on here as to how to fix this problem and it's really getting to me. Making me save all files back down and use version 6. Please some one give me a cure.

Thanks.

Jim · 26 May 2010, 15:42

But there is no difference between the Free and Pro version in their graphics capability - so if the Pro version is faster than the Free version, it is because of a configuration setting.

I don't know how using the network license setup handles it.

tfdesign · 26 May 2010, 17:43

Dave, are you sure it's SketchUp? I've noticed that since upgrading to 10.6, the overall speed of my computer has become overtly s-l-o-w

Make sure you disable Flash too. Flash is sucking power out of my graphics, big time.

Gaieus · 26 May 2010, 20:01

Like Jim says, there is no difference between the Free and Pro (or eval) version of SU so if you experience anything like this, it MUST be something else.

DaveJ · 26 May 2010, 22:40

@tfdesign said:

Dave, are you sure it's SketchUp? I've noticed that since upgrading to 10.6, the overall speed of my computer has become overtly s-l-o-w

Make sure you disable Flash too. Flash is sucking power out of my graphics, big time.

SU is the only application I am having trouble with--with the exception of Layout which truly is crap. Why would Flash cause any problem if a browser is not active?